SWORD Health

Role Description At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need—and ultimately get back to lives lived in full. Since 2020, Sword has expanded across physical therapy, women’s health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework: - Explorer (Level 1) — Uses AI daily to boost personal productivity - Builder (Level 2) — Creates workflows and tools that elevate the whole team - Integrator (Level 3) — Embeds AI into products and processes at scale Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role. The successful candidate will possess excellent communication and customer service skills, be highly organized, and have the ability to multi-task and prioritize tasks appropriately. A background in healthcare or customer service is preferred but not required. - Provide exceptional customer support: Offering empathetic and solution-focused assistance through various channels. - Drive member engagement from enrollment through program completion. - Collaborate with Physical Therapists and be a trusted go-to resource for members. - Establish human connections with members, and provide personalized support across their participation in Sword's virtual health program. - Leverage technology & internal teams to answer member questions accurately and resolve member challenges thoroughly. - Participate in outreach campaigns, encouraging members to continue their progress in the program. - Learn individual member communication preferences and tailor interactions to meet members' needs. Qualifications - Bachelor's Degree or 2 years relevant experience in service-based environment preferred. - 1+ years of experience in either Tech Support, Call Center Support, or Customer Service. - Empathetic critical thinking. - Thrive in a fast-paced environment. - Demonstrate a high level of personal accountability, resourcefulness, and commitment to quality. - Listen and type, and talk and type, simultaneously. - Excellent written and verbal communication, with proven ability to communicate with individuals at various levels within an organization. - Proficiently use of Google Suite (Docs, Sheets, Slides). Requirements - €16,100 - €20,300 a year - This range includes base, variable and equity. - These compensation bands are just the starting point. Once someone joins and proves they’re outlier talent, we adjust quickly to ensure their compensation aligns with their impact. - Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. - Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company’s estimation of the value of private company stock options, if applicable. - The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. Benefits - Health, dental and vision insurance - Meal allowance - Equity shares - Remote work allowance - Flexible working hours - Work from home - Discretionary vacation - Snacks and beverages

Title: Health Specialist (Registered Dietitian) Location: United States, remote Job Description: United States Clinical & Regulatory – Clinical Ops : Treatment, Pulse / Full Time / Remote At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need—and ultimately get back to lives lived in full. Since 2020, Sword has expanded across physical therapy, women’s health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies, 44+ patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare. Sword Health is seeking a Registered Dietitian (RD) to join the Pulse business unit as a Health Specialist as part of our Clinical Operations team. In this remote role, you will support members managing cardiometabolic conditions — including hypertension, prediabetes, type 2 diabetes, high cholesterol, and GLP-1 therapy — by delivering personalized nutrition guidance and lifestyle support through our AI care platform. Working alongside Phoenix, Sword's AI care specialist, and a multidisciplinary team of providers, you will help engage members in building sustainable habits across nutrition, movement, sleep, and behavioral health, while driving measurable improvements in their cardiometabolic outcomes. This is a variable hours position with hours fluctuating between 25 and 40 hours per week. The role includes benefits and a variable compensation component above the base rate. AI Proficiency at Sword Health AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work. - Explorer (Level 1) — Uses AI daily to boost personal productivity - Builder (Level 2) — Creates workflows and tools that elevate the whole team - Integrator (Level 3) — Embeds AI into products and processes at scale Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role. What you’ll be doing - Member support via three-way chat: Work alongside members and Phoenix, our AI lifestyle assistant, to deliver personalized nutrition guidance and lifestyle coaching primarily through in-app chat. - Oversee care plans and intervene when needed: Monitor individualized nutrition and lifestyle plans within Sword’s internal systems — covering nutrition, movement, sleep, and behavioral health — and step in with direct guidance, including adjusting individual member guardrails when members need clinical input or additional support to stay on track. - Monitor health data and intervene: Track connected device data (smart scales, blood pressure monitors, glucometers) and engagement patterns, stepping in directly when members need nuanced guidance, report symptoms, or require a human connection. - Provide accountability, encouragement, and personalized lifestyle guidance to help members build habits they can sustain. - Share qualitative member feedback with the product and clinical teams to help improve the experience. What you need to have - RD/RDN credential: Active Registered Dietitian or Registered Dietitian Nutritionist credential in good standing. - CDCES certification: Certified Diabetes Care and Education Specialist designation, required. - 3+ years of clinical experience: Background in nutrition counseling within cardiometabolic, diabetes, or lifestyle medicine settings. - Behavioral coaching experience: Demonstrable experience in behavioral coaching, including lifestyle habit formation, motivational interviewing, and long-term wellness support. - Tech-savvy and self-directed: Comfortable working within app-based platforms and remote care tools, with the drive to thrive in a fast-paced, autonomous environment. - Evidence-based nutrition knowledge: Deep familiarity with protocols for hypertension, prediabetes, type 2 diabetes, high cholesterol, weight management, and GLP-1 support across diverse member profiles. A plus if you have - Familiarity with GLP-1 therapy and its nutritional implications, including titration timelines, common gastrointestinal side effects, protein and micronutrient prioritization strategies during active weight loss, and lean body mass preservation considerations for members on semaglutide or tirzepatide. - Experience in lifestyle or wellness coaching (e.g. weight management, behaviour change). - Familiarity with digital health or AI-assisted tools. - Experience working at digital health and fas-t faced technology companies. *This range includes base, variable and equity. These compensation bands are just the starting point. Once someone joins and proves they’re outlier talent, we adjust quickly to ensure their compensation aligns with their impact. Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company’s estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below. US - Sword Benefits & Perks: • Comprehensive health, dental and vision insurance* • Life and AD&D Insurance* • Financial advisory services* • Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)* • Health Savings Account* • Equity shares* • Discretionary PTO plan* • Parental leave* • 401(k) • Flexible working hours • Remote-first company • Paid company holidays • Free digital therapist for you and your family *Eligibility: Full-time employees regularly working 25+ hours per week Note: Applicants must have a legal right to work in the United States, and immigration or work visa sponsorship will not be provided. SWORD Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

• Own web products experiences end-to-end; • Take full design ownership of key web flows, balancing user needs, business goals, and technical constraints across the full surface area; • Embrace a test-and-learn mindset grounded in data, usability insights, and user feedback; • Work alongside your PMs, tech lead, and engineering to co-design the best solutions and ensure smooth handoff; • Collaborate across Sword teams and with other designers to maintain consistency; • Contribute towards the broader Design System; • Use AI tools thoughtfully, to accelerate your workflow where it makes sense, and design AI-led product experiences that pair Human + AI for superior patient outcomes; • Stay curious about what's working, what's not, and why.

• Provide 1-to-1 support to members through message-based chat and phone/video calls; • Apply our digital approach to surgical prehabilitation and the management of patients with musculoskeletal disorders; • Support the clinical validation of new therapeutic programs and products by assisting in data collection and testing.

• Provide support to adults seeking lifestyle support in Pulse Global's three-way conversation alongside members and Phoenix, our AI lifestyle assistant, delivered primarily through in-app chat • Provide 1-to-1 support to members through message-based chat and phone/video calls across the four lifestyle pillars: movement and activity (including resistance training), nutrition, sleep, and stress management • Provide accountability, encouragement, and personalised lifestyle guidance to help members build habits they can sustain • Guide members through movement nudges, resistance training routines, breathwork, and wind-down content • Share qualitative member feedback with the product and clinical teams to help improve the experience • Oversee care plans tailored to members to ensure engagement in their programs

Title: Women's Health Specialist - Nurse Practitioner credential Location: United States Clinical & Regulatory – Clinical Ops : Treatment, Bloom Full Time Remote Job Description: At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need—and ultimately get back to lives lived in full. Since 2020, Sword has expanded across physical therapy, women’s health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies, 44+ patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare. Sword Health is seeking a specialist trained as a Nurse Practitioner with menopause certification (MSCP) to join the Bloom team. As a specialist-led, AI-powered women's health platform, Bloom brings together the right clinical expertise across every life stage because women's health compounds, overlaps, and evolves, and the care she receives should too. This role is central to delivering on that vision. In this remote, variable-hour role, you will serve women in the Menopause and Midlife pathways. You bring the expert guidance, and Bloom's AI handles detection and routing. AI Proficiency at Sword Health AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work. - Explorer (Level 1) — Uses AI daily to boost personal productivity - Builder (Level 2) — Creates workflows and tools that elevate the whole team - Integrator (Level 3) — Embeds AI into products and processes at scale Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role. What you’ll be doing - Deliver personalized guidance on the functional, physical, and emotional aspects for perimenopause through post-menopause - Coordinate care for members pursuing hormone therapy through Bloom’s partner clinician network - Identify when member needs fall outside wellness scope and require clinical evaluation - Contribute to the program protocol and AI development and participate in quality review - Support Bloom’s operations by shaping workflows and helping scale consistent, high-quality care delivery - Coordinate with Bloom's multidisciplinary team What you need to have - Current, unrestricted Nurse Practitioner licensure; national certification required - MSCP (Menopause Society Certified Practitioner) certification required - Experience in telehealth or digital health - A passion for personalized, whole-body care and a genuine belief that technology can close the gaps women face in menopause and midlife healthcare - Excellent interpersonal skills that translate into a digital care environment, with ability to build trust and engagement - Ability to balance clinical rigor with a strong focus on member empowerment, behavioral change, and motivational support - Hard-working and able to operate effectively in a fast-paced, high-growth environment - A strong commitment to data security and privacy What we would love to see - 3+ years of clinical experience in menopause care or midlife medicine - Thorough understanding and experience in wellness services - Clear understanding of scope boundaries within wellness model $75,000 - $130,000 a year *This range includes base, variable and equity. These compensation bands are just the starting point. Once someone joins and proves they’re outlier talent, we adjust quickly to ensure their compensation aligns with their impact. Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company’s estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below. US - Sword Benefits & Perks: • Comprehensive health, dental and vision insurance* • Life and AD&D Insurance* • Financial advisory services* • Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)* • Health Savings Account* • Equity shares* • Discretionary PTO plan* • Parental leave* • 401(k) • Flexible working hours • Remote-first company • Paid company holidays • Free digital therapist for you and your family *Eligibility: Full-time employees regularly working 25+ hours per week Note: Applicants must have a legal right to work in the United States, and immigration or work visa sponsorship will not be provided. SWORD Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Own the full sales cycle for enterprise employers in the Northeast, from initial discovery through close including upsell opportunities with existing customers; • Build trusted relationships with HR, Benefits, and Total Rewards leaders at self-insured employers; • Partner closely with brokers, consultants, and health plan partners to create strong referral pipelines and facilitate contracting pathways; • Lead discovery conversations to understand employer healthcare spend, MSK challenges, and benefits strategy; • Articulate Sword’s differentiated value around clinical outcomes, outcomes-based pricing, and claims-based ROI; • Coordinate and deliver executive-level presentations, live demos, and ROI analyses with internal clinical and health economics teams; • Manage a healthy pipeline of opportunities and forecast accurately against quarterly and annual targets; • Stay informed on competitive dynamics (e.g., Hinge, Omada) and position Sword effectively in competitive evaluations; • Collaborate with Customer Success to ensure smooth implementations and long-term partnership success.

• Own consultant influence and pipeline outcomes for your territory: Build and execute a territory plan that drives consistent consultant engagement and generates net-new, consultant-referred opportunities aligned to revenue goals. • Build deep relationships across top consulting and brokerage firms: Develop and expand senior relationships across priority firms and regional offices to establish preference for Sword and increase inclusion in evaluations and RFPs. • Map and grow office-level coverage: Identify and cultivate key stakeholders across each firm (practice leaders, subject matter experts, producers, and regional influencers) to create durable, multi-threaded relationships. • Enable consultants to confidently position Sword: Deliver clear, consultant-ready messaging through meetings, demos, lunch & learns, email campaigns, and other touchpoints so consultants can accurately and credibly recommend Sword to employers. • Partner with Sales and Customer Success to accelerate opportunities: Collaborate closely with Sales and CS to support active pursuits, align consultant strategies with account priorities, and ensure consistent messaging across the full buyer journey. • Drive consultant program participation and executive alignment: Strengthen Sword’s presence within consulting firm vendor programs and facilitate executive meetings to review market trends, wins, and joint growth opportunities. • Activate the market through events and strategic touchpoints: Plan and execute targeted events (office visits, executive sessions, regional gatherings) designed to deepen relationships and create pipeline, with clear goals and follow-through. • Maintain operational rigor and CRM discipline: Track relationship activity, influence, and outcomes in Salesforce (or similar CRM), maintain forecasting accuracy, and ensure clean attribution and data hygiene.

• Develop and execute a customer insights strategy, leveraging AI-driven tools to enhance the speed, scale, and quality of insight generation; • Translate product, clinical, and health economic data into compelling ROI narratives and tailored client deliverables, supporting Customer Success and Sales in commercial conversations such as monthly, quarterly, or annual business reviews; • Conduct complex analyses to surface actionable insights on member behavior and solution performance; • Collaborate cross-functionally to strengthen the value story and deepen client understanding of Sword's impact; • Own and continuously improve a portion of Sword Health's global insights reporting package, delivering recurring reporting to clients and internal stakeholders; • Partner with senior leadership to surface opportunities, inform priorities, and advance the strategic impact of the customer insights function.

• Serve as a member of Sword's GRC team, contributing to security compliance across all products and services, with primary ownership of federal programs; • Define and maintain the CMMC assessment boundary, working across infrastructure, engineering, and business teams to ensure the scope is accurate and defensible; • Map NIST SP 800-171 practices to Sword's current environment and produce a clear, evidence-based gap analysis; • Translate identified gaps into prioritized remediation tasks with clear ownership, for audiences ranging from DevOps engineers to clinical operations managers; • Build and maintain the System Security Plan (SSP), Plan of Action and Milestones (POA&M), and all artifacts required for assessment; • Serve as Sword's primary interface with the C3PAO and assessment team during formal CMMC assessments; • Drive FedRAMP readiness in parallel, including control documentation, evidence collection, and continuous monitoring; • Contribute to audits and compliance activities across other active frameworks, including SOC 2 and HITRUST, as part of Sword's broader GRC program.