Title: People Services Generalist LATAM Location: Bogotá, Colombia time type: Full time job requisition id: R2857845 Job Description: Ready to push the limits of what's possible? Join Sanofi's Bogotá Hub and play a vital part in delivering exceptional employee experiences across Latin America. As People Services Generalist, you'll be the go-to person for employees and managers seeking HR support, managing our knowledge base, and driving continuous improvements. This role offers high visibility across the organization and the chance to make a real impact on how thousands of employees' experience Sanofi every day. We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people's lives. We're also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started? Main Responsibilities: - Handle employee and manager inquiries through our ticketing system, providing timely, high-quality responses on HR topics, benefits, and employee lifecycle processes - Create, update, and translate knowledge articles to ensure employees across the region have access to accurate, easy-to-understand information - Coordinate requests and redirect complex cases to specialized teams while ensuring seamless follow-up - Identify and drive opportunities for process improvements and automation to enhance service delivery - Monitor service quality and compliance, ensuring we meet our commitments to employees - Support the testing and implementation of new system features and improvements - Partner with People & Culture teams across Latin America to deliver best-in-class employee service About you - Customer service focus: Proven experience in customer service roles or HRIS support roles. - Technical skills: Proficiency in data management and Excel; familiarity with PowerBI is a plus. Basic understanding of AI tools and comfort working with data - HR systems knowledge: Experience with or willingness to learn ServiceNow and Workday - Languages: Spanish and English (B1-B2 level required); Advanced Portuguese is desired. - Soft skills: Emotional maturity, ability to work autonomously, strong stakeholder management, openness to feedback, and eagerness to learn and grow - Education: Undergraduate degree preferred. Why choose us? - Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally. - You'll be part of leading the first experiences a job seeker has with Sanofi and ensuring it is best-in-class and driving conversions. - You'll be part of a truly diverse cross-cultural team and can have real business impact. - Flexible working policies, including up to 50% remote work. - Private medical care, life and health insurance, and gender-neutral paid parental leave - Colombia is one of Sanofi's key locations for new talents, having a big footprint with the Bogota HUB and its best-in-class operation. - Mexico and Argentina Play an instrumental part in creating best practice and innovation within our 3 vaccines production plants. Pursue Progress. Discover Extraordinary. Progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let's pursue progress. And let's discover extraordinary together. At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. To apply under the disability condition, it is necessary to have a certificate issued in accordance with the provisions of the Ministry of Health and Social Protection to comply with the obligations established in Law 2466 of 2025 regarding the hiring of people with disabilities. If you require any reasonable accommodation or adjustment during the recruitment process, please inform the Talent Acquisition team. This information will be treated confidentially and will not impact your application. #LI-LAT #LI-Hybrid Pursue progress, discover extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

• Evaluate existing People processes to identify inefficiencies, operational risks, and opportunities for simplification, standardisation, and automation. • Lead the redesign and optimisation of end-to-end People processes across the employee lifecycle. • Partner with HRIS and IT teams to translate business requirements into scalable system-enabled solutions. • Support the reduction of manual processes and improve operational efficiency through automation and improved workflows. • Create and maintain clear process documentation, guidance materials, governance frameworks, and operating procedures. • Drive adoption of new or improved processes through stakeholder engagement, communications, training, and change management activities. • Collaborate across People Operations, HR Centres of Excellence, and business stakeholders to ensure processes support operational delivery and employee experience goals. • Establish clear process ownership, accountability, and escalation pathways across the People operating model. • Use service metrics, operational data, and employee feedback to identify improvement opportunities and measure process effectiveness. • Support continuous improvement initiatives that strengthen service delivery, compliance, and operational scalability across the People function.

Role Description Experienced HR and People & Culture professionals often develop strong capabilities in communication, leadership support, workforce engagement, and professional relationship management. Popcorn Potential is continuing to grow its North American network and is seeking established professionals interested in applying these transferable skills within a remote environment centred on leadership growth, professional engagement, and career-focused initiatives. This role is suited to individuals with backgrounds in talent development, employee engagement, recruitment, or organisational support who are looking to apply their expertise in a more flexible professional setting. - Support professional discussions focused on leadership capability and career progression - Apply workforce and people-focused experience within structured engagement activities - Develop professional relationships through platforms including LinkedIn and Zoom - Contribute to communication and outreach initiatives aligned with development-focused projects - Work independently while following established operational systems and professional standards This role combines flexibility with a clear framework, ongoing support, and defined processes. Qualifications - Minimum 5 years’ experience in Human Resources, Talent Development, Employee Engagement, Recruitment, or People & Culture environments - Experience supporting workforce initiatives, employee development, or stakeholder engagement - Strong written and verbal communication capability - Confidence using remote collaboration tools and professional digital platforms - High levels of organisation, accountability, and self-management Requirements - Independent contract role (not salaried employment) - Compensation aligned with measurable engagement outcomes - Flexible working options with part-time or full-time availability - Structured onboarding and ongoing professional development access Additional Information - Not suitable for students or early-career applicants - Applicants must have legal authorization to work in the United States or Canada - This position operates within an established professional framework - Qualified applicants will be contacted to arrange an introductory discussion via phone or Zoom. Company Description At Popcorn Potential, we collaborate with experienced professionals who contribute their expertise within leadership, career development, and people-focused initiatives delivered through a flexible remote model.

• Data Collection, Integration and Structuring. • Centralization of HR data: Extract, clean and integrate data from different tables. • Data quality assurance (Data Quality): Audit and cleanse employee databases to ensure analyses are not distorted by outdated or duplicate information. • Journey mapping: Structure data to reflect the entire employee lifecycle (from attraction to offboarding). • Descriptive Analysis (Data Analytics). • Dashboard development: Create and maintain interactive dashboards to visualize core HR indicators such as turnover rate (voluntary and involuntary), time to fill, engagement rate, among others. • Report automation: Replace manual spreadsheets with automated reports for leadership, COEs and BPS. • Advanced Analysis and Predictive Modeling (Data Science). • Forecasts and trends: Develop statistical and Machine Learning models to identify behavior patterns and predict outcomes for core HR indicators. • Climate surveys and engagement analysis: • Statistically evaluate the results of climate/engagement surveys to identify factors that impact internal satisfaction. • Data storytelling and strategic partnership • Translate data into insights: Translate complex correlations and statistical models into simple narratives and practical recommendations for directors and C-level executives. • Analytical culture: Train and foster a data-driven culture within the HR team so they begin to use data in their daily decisions instead of relying solely on intuition.