BSI Group

Title: Training Solutions Specialist - Sales Location: United States Job Description: We exist to create positive change for people and the planet. Join us and make a difference too! Job Title: Training Solutions Specialist - Sales Location: USA - remote As a Training Solutions Specialist, you will play a critical role in driving revenue growth by expanding BSI's training portfolio across the Americas. Utilising your sales expertise and, your exceptional interpersonal skills, you will drive revenue growth within existing client accounts while actively identifying and developing new business opportunities. This is a telephony based sales role which will maximize sales profitability through a combination of lead follow-up, strategic prospecting, and effective promotion of BSI products and services. Key Responsibilities: - Propose and close contracts to achieve revenue growth, profitability, and client satisfaction. - Effectively articulate and position BSI products and services to key departmental decision-makers in small to midsize organizations. - Identify, articulate, and recommend ISO Management Systems solutions that align with specific client requirements. - Proactively identify and qualify prospective clients, building strong sales relationships to ensure a robust and continuous pipeline of new and expanded business opportunities. - Participate in and adhere to a structured sales model focused on attracting and developing new business. - Monitor emerging market trends and develop strategic plans to capitalize on opportunities that drive new revenue generation. - Engage in ongoing sales training and promotional initiatives to continuously improve selling skills and product knowledge. - Collaborate cross-functionally with internal teams to support client needs and ensure successful delivery of solutions To be successful in this role, you will have: - 2 - 4 years sales experience within B2B or B2C environments. - Previous experience in prospecting and lead generation. - An excellent telephone manner with exceptional communication and interpersonal skills. - Strong influencing, negotiation and persuasion skills. - The ability to positively handle client objections. - A strong desire to meet and exceed sales targets. - Experience of Salesforce is desirable but not essential. Our benefits BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training and development with the inclusion of; 20-days annual leave, bank holidays, medical, dental, vision, and life insurance, 401(K) with company contribution, short-term and long-term disability, maternal leave, paid parental leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle. The salary for this position can range from USD $61,600.00 - $72,500.00 annually; actual compensation is based on various factors, including but not limited to, the candidate's competencies, level of experience, education, location, divisional budget and internal peer compensation comparisons. Do you believe the world deserves excellence? We are proud to be the business improvement company for other organisations to become more sustainable and resilient and finally to inspire trust in their products, systems, services, and the world we live in. Headquartered in London, BSI is the world's first national standards organization with more than 100 years of experience. We are a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services, including innovative software solutions and cyber security expertise for all industries: from aerospace and automotive to food, construction, energy, healthcare, IT and trade sectors. Incorporated by Royal Charter, we're truly impartial, and home to the ultimate mark of trust, the Kitemark. Through our unique combination of consulting, training, assurance and regulatory services we bring solid and broad knowledge to every company. If you want to contribute to this inspiring challenge, bring your open and enthusiastic mindset to our dynamic team, apply now! D&I Policy BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization all while having fun doing great work. BSI is a community where everyone can thrive. If you require any reasonable accommodations to be made on account of a disability or impairment throughout out our recruiting process, please inform your Talent Acquisition Partner. #L1-SC1 #L1-remote About Us BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments. Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs. Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society's critical issues - from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world. BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.

Role Description Lead portfolio and programme management for the Professional Development (PD) team within Regulatory Services (RS). Establish and operate the governance, cadence and decision‑making needed to prioritise PD initiatives effectively and deliver measurable benefits aligned to RS strategy. Act as PD’s primary interface to the RS Business Improvement (BI) function, coach PD project leads to apply agreed standards, and directly manage delivery of a small number of high‑priority initiatives where required. Responsibilities & Accountabilities - Portfolio governance & ways of working: - Own and continuously improve PD’s portfolio governance framework (e.g., stage gates, change control, RAID, benefits tracking, decision logs), aligned where appropriate with BSI project management practices. - Create and operate a predictable governance cadence (weekly/fortnightly/monthly), ensuring PD leaders have timely, decision‑grade information and forums to make high‑quality decisions. - Prioritisation, resourcing & delivery quality: - Maintain a single, transparent PD portfolio with clear scope baselines, priorities, dependencies and resource plans; drive trade‑off discussions and escalate unblockers. - Raise the standard of programme/project management across PD by setting expectations, curating templates and guidance, coaching project leads, and running peer reviews/health checks. - Enable effective resource assignment across initiatives by supporting demand planning and balancing workload and capability to meet agreed priorities. - Direct delivery (high‑priority initiatives): - Directly manage delivery of selected high‑priority PD initiatives end‑to‑end where agreed, including delivery planning, RAID, stakeholder management, change control, reporting and benefits tracking, aligned to BI governance requirements where applicable. - BI interface & enterprise alignment: - Serve as PD’s key interface to the RS Business Improvement (BI) function: represent PD in governance forums; surface cross‑programme dependencies; and recommend sequencing and priorities. - Recommend which PD initiatives should run within BI governance versus PD‑led governance, ensuring clear ownership, decision paths and benefits tracking. - Reporting & transparency: - Produce concise, executive‑ready portfolio reporting for PD/RS leadership (status, risks, mitigations, decisions required, benefits realisation) and maintain consistency of reporting standards across initiatives. - Ensure each initiative has appropriate KPI baselining and an agreed benefits profile, and that progress is tracked consistently. - Implement clear methods for communicating portfolio progress to PD and wider stakeholders (e.g., a portfolio/project SharePoint page where appropriate). - Stakeholder, risk & change management: - Map and proactively engage stakeholders across RS and adjacent teams; manage change impacts and communications for key portfolio milestones. - Ensure robust RAID management across the portfolio and that key dependency/risk themes are owned with clear mitigations and time‑bound actions. - Tooling & data stewardship: - Steward the portfolio “single source of truth” using appropriate tooling (e.g., Planner/MS Project/Power BI), with proportionate data quality controls. - Apply recognised methodologies (e.g., PRINCE2/PMI/Agile) proportionate to initiative size and complexity to support effective planning and delivery. Key Success Indicators - Governance health: stage gates run as planned; decisions recorded; change requests managed through an agreed route; risks and dependencies actively controlled. - Transparency & decisiveness: leadership receives clear, timely reporting; decision latency reduces; stakeholders understand status, risks and next steps. - Capability uplift: demonstrable improvement in PM practice across PD (standards adoption; health‑check/peer review outcomes; stronger delivery discipline). - Delivery outcomes (assigned initiatives): high‑priority initiatives led directly by the role are delivered to agreed outcomes with benefits tracked and evidenced. - Stakeholder confidence: positive feedback from PD/RS/BI stakeholders on clarity of governance, partnership and delivery effectiveness. Key Performance Indicators - On‑time completion of agreed stage gates across initiatives. - RAID closure rate and ageing of critical risks/issues/dependencies. - Benefits realisation tracking maintained vs agreed plan (where measurable). - Portfolio baselining coverage (initiatives with owner, scope baseline, RAID, benefits profile, and reporting). - Decision latency for key portfolio issues (issue‑to‑decision time) and quality of decision logs. - For initiatives directly led by the role: milestone delivery performance and benefits tracking completeness. Travel requirements The position is home-based but may involve light travel to BSI and third-party locations (indicative ~10%). Knowledge and Experience - Essential Criteria: - Proven success leading programme and/or portfolio management in a complex, matrix environment, managing multiple concurrent initiatives, dependencies and trade‑offs. - Demonstrable experience establishing and operating governance rhythms (e.g., stage gates, RAID, benefits tracking) and improving PM practice through coaching, standards and quality assurance. - Experience working with, or within, a central PMO / enterprise project governance function (e.g., aligning reporting, decision forums, standards). - Experience producing executive-ready portfolio reporting that enables timely decisions (status, risks, mitigations, dependencies, decisions required). - Experience directly managing delivery of complex or time‑critical initiatives (end‑to‑end) where required, while maintaining oversight of a wider portfolio. - Desirable Criteria: - Experience working in highly regulated environments. - Experience working in L&D / capability / training environments. - Experience designing and implementing a PM system from scratch (standards, templates, governance forums), not only operating within an established PMO. Skills and Abilities - Essential Criteria: - Expertise in governance design, portfolio reporting, dependency & risk management, and benefits management. - Highly analytical and organised; able to simplify complexity into clear options, recommendations and decision points. - Strong stakeholder management; confident, succinct communicator with senior leaders; able to hold the line on standards and facilitate trade‑offs. - Strong working knowledge of standard PM tooling and reporting (e.g., MS Project / Planner / Power BI / Excel or equivalents). - Coaching capability: able to develop project leads through guidance, feedback and practical support to raise consistency of PM practice. - Desirable Criteria: - Data visualisation for executive audiences (e.g., dashboards and decision‑grade reporting packs). - Change management and communications planning; workshop facilitation and coaching. Education / Qualifications - Essential Criteria: - Formal project/programme management certification (e.g., PRINCE2 Practitioner, PMP, or IPMA-D). - Bachelor’s degree or equivalent experience. - Desirable Criteria: - Advanced PM certification (e.g., IPMA-C). Personal Qualities - Essential Criteria: - Client-centric, collaborative, and agile; role-models BSI’s Excellence behaviours. - Outcome-oriented, proactive, and resilient; comfortable with ambiguity; strong integrity and judgement. - A desire to exceed the expectations of BSI internal customers. - Desirable Criteria: - Experience mentoring project leads and shaping a culture of continuous improvement. Company Description BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments. Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs. Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world. BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.

Title: Aerospace Management Systems Auditor Location: Tallahassee United States Job Description: We exist to create positive change for people and the planet. Join us and make a difference too! Are you looking to join a dynamic global industry leader that boasts 125 years of excellence, growth, and continuing innovation? Do you hold yourself to the highest of standards and want to use your knowledge to influence best practices across the industry? As an Aerospace Management Systems Auditor, you will be responsible for delivering BSI's audit services to assigned clients in accordance with all BSI, scheme and regulatory requirements to assure timely, cost-effective service delivery that assures satisfaction of our customer needs. The individual will conduct various types of audits. To be considered for this role, it is mandatory for you to have completed and passed AATT 9100 Lead Auditor Course and Exams (Application and Knowledge), plus a minimum of 4 years work experience in relevant industry in the past 10 years to meet the BS EN 9104-003 requirements*. We have several of these positions available based in the locations advertised to accommodate the growing demand of the business. These are remote contract positions with extensive amount of travels (95-100%). You must live close to a major airport with ability to travel weekly to our clients. Key Responsibilities & Accountabilities: - AS9100 and ISO9001 audit delivery to our clients. - Prepare assessment reports and deliver findings to clients to ensure client understanding of the assessment decision and clear direction to particular items of corrective action where appropriate. - Recommend the issue, re-issue or withdrawal of certificates, and report recommendations in accordance with BSI policy, procedures and prescribed timeframe. - Maintain overall account responsibility and portfolio accountability for nominated accounts to ensure an effective partnership, whilst ensuring excellent service delivery and account growth. - Lead assessment teams as required, ensuring that team members are adequately briefed to maintain quality of service and that effective working relationships are sustained both with Clients and within the team. - Responsible for contacting clients and scheduling the visits, planning the assessments, making travel plans, conducting the assessments, reporting and managing the results. - Responsible for attending any required training and following all procedures, processes, policies within BSI for management of clients, management of a home-based office, use of BSI equipment and communication both internal and external to the organization. - Responsible for monitoring the client accounts to ensure that records, visit cycle, invoicing and other related matters are properly dealt with to assure client satisfaction is maintained. - Responsible for leading teams, when necessary, and mentoring and coaching new or inexperienced colleagues as needed to meet the business needs. - Any other assignments as needed to meet assessment delivery business objectives. To be successful in this role, you have: - Completed and passed AATT 9100 Course & Exams (Application and Knowledge) - Min. 4 years of relevant industrial work experience in the past 10 years to meet the requirements of the BS EN 9104-003 criteria - 9100 AEA registered in OASIS is highly desirable - College degree AA or higher (or equivalent certification or work experience) - Knowledge of management systems auditing practices - High level of integrity and conformity, ability to understand and appreciate diverse perspectives, fostering a respectful, inclusive and ethical environment - Strong business acumen, understanding customers' needs and add-value to their operations - Great flexibility and agility, willingness to adapt to changing travel schedules or unexpected changes in travel plans. - Strong communication and time management skills #LI-Remote #LI-JT1 BSI - Your Partner in Progress We are proud to be the business improvement company for other organisations to become more sustainable and resilient and finally to inspire trust in their products, systems, services, and the world we live in. Headquartered in London, United Kingdom, BSI is the world's first national standards organization with more than 100 years of experience. We are a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services, including innovative software solutions and cyber security expertise for all industries: from aerospace and automotive to food, construction, energy, healthcare, IT and trade sectors. Incorporated by Royal Charter, we're truly impartial, and home to the ultimate mark of trust, the Kitemark. Through our unique combination of consulting, training, assurance and regulatory services we bring solid and broad knowledge to every company. If you want to contribute to this inspiring challenge, bring your open and enthusiastic mindset to our dynamic team, apply now and become part of the BSI family! What we offer: The salary for this position can range from $102,000.00 to $123,000.00 annually; actual compensation is based on various factors, including but not limited to, the candidate's competencies, level of experience, education, location, divisional budget and internal peer compensation comparisons. BSI offers a competitive salary, group-sponsored health and dental, short-term and long-term disability, a company-matched 401k plan, company paid life insurance, 11 paid holidays and 4 weeks paid time off. About Us BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments. Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs. Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society's critical issues - from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world. BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.

Role Description As a Sales Support Specialist, you will play a pivotal role in supporting the sales organization by providing high-quality commercial, operational, and administrative support. This role is critical and will support our Sales Directors, Business Development Managers, and Sales Account Managers to focus on revenue generation while supporting complex quoting, RFP development, Salesforce governance, and audit activities in the region. - Commercial & Quoting Support: Support the creation of complex, time-consuming quotes within the Salesforce configurator under the direction of the respective seller, as well as cost estimates for existing clients. - Bid & RFP Management: Support the creation, writing, design, and quality assurance of large, complex Requests for Proposals (RFPs), while maintaining a repository of standard responses and FAQs. - Salesforce Governance: Maintain high standards of Salesforce hygiene for the Americas Sales organization, conducting data quality reviews and reporting issues to Sales leadership. - Reporting & Dashboards: Support day-to-day sales reporting requirements, including creating and maintaining dashboards to provide actionable insights. - Lead Coordination: Monitor client inquiry inboxes and work closely with Marketing to assign and manage leads in accordance with regional Rules of Engagement. - Compliance & Audit Support: Support investigations of non-conformities arising from internal and external accreditation audits related to Sales activities. - Cross-Functional Collaboration: Liaise across functions—including Sales, Operations Delivery, Finance, Marketing, and Compliance & Risk—to ensure the correct commercial and operational outcomes for clients. Qualifications - Minimum of 3–5 years of experience in a sales support, commercial operations, bid/RFP management, or similar role within a B2B environment. - Bachelor’s degree in Business Administration, Commerce, Sales Operations, Marketing, or a related discipline (or equivalent professional experience). - Advanced competency in Salesforce CRM, including quote configuration, opportunity support, reporting, and data governance. - Demonstrated experience working with complex pricing models, contracts, and cost estimates, ideally within a regulated or services-based organization. - Advanced written communication skills with a proven ability to draft, tailor, and quality-check complex RFP responses and sales documentation. - Strong analytical skills to interpret data and create dashboards, combined with high attention to detail for compliance and data hygiene. - Ability to work effectively across functions and communicate confidently with stakeholders at different levels. Benefits - Competitive total reward package. - Independent and varied job in an international environment. - Flexible working hours. - Ongoing training and development. - Annual leave, bank holidays, medical, dental, vision, and life insurance. - Retirement/pension savings with company contribution. - Short-term and long-term disability. - Maternal leave, paid parental leave, paid bereavement leave. - Learning and development opportunities. - A wide range of flexible benefits that can be tailored to suit your lifestyle.

Role Description The System Certification & Training Sales manager, Southern Europe, is responsible for driving revenue growth, retention, and high‑quality sales execution across BSI’s System Certification and Training portfolio in Southern Europe. This role directly supports the Head of Sales, South Europe and META by executing the regional assurance sales strategy, embedding a high‑performing, data‑driven sales culture, and ensuring alignment with BSI’s divisional priorities of standardisation, simplification, digitisation, and growth. The role leads a geographically dispersed team to deliver consultative, client‑centric solutions across core, enterprise, and strategic accounts, ensuring BSI remains the supplier of choice within the assurance and certification market. A member of the South Europe and META Commercial Leadership team collaborating and contributing to the leadership of the business and delivery of its strategy. Key Responsibilities - Market & Industry Expertise - Maintain a strong understanding of System Certification services, ISO standards, management system audits, sustainability and supply‑chain assurance offerings. - Provide insights into the competitive landscape, emerging client needs, and market trends to inform the regional sales strategy. - Equip the team to articulate BSI’s value proposition effectively across diverse Southern European markets. - Sales Strategy & Planning - Develop and execute a comprehensive regional sales strategy aligned with global and EMEA objectives. - Translate the regional assurance strategy into clear sales plans, priorities, and measurable targets for the business development team. - Prioritise sectors, regions, and accounts with the highest growth potential to ensure optimal resource allocation. - Support divisional initiatives that reinforce standardisation, simplification, digitisation, and operational consistency across the sales organisation. - Key Account Management; targeting and developing the right Global / Local and regional clients. - Team Leadership & Development - Possess a high level of EQ, create an environment where individual contributors work as a team towards the team’s success. - Lead, coach, and develop a high‑performing team with clear KPIs, behavioural expectations, and accountability measures. - Foster a culture of continuous improvement, best‑practice sharing, and data‑driven decision making. - Conduct structured performance reviews, sales coaching, onboarding, and capability development interventions. - Sales Execution & Operational Excellence - Ensure consistent adoption of BSI’s consultative sales approach and sales methodology. - Drive disciplined use of Salesforce for forecasting, pipeline management, activity reporting, and opportunity quality. - Ensure proposals, quotations, and presentations meet accreditation, regulatory, and brand standards. - Partner with Sales Operations to optimise reporting accuracy and sales performance analytics. - Revenue Growth, Retention & Client Experience - Deliver revenue targets across System Certification and Training services through new business development and expansion of existing accounts. - Collaborate with Client Managers and Global Key Account teams to maximise cross‑portfolio penetration and account growth. - Reduce cancellations by strengthening sales hand‑off processes and ensuring high‑quality client engagement through Operations and Technical teams. - Cross‑Functional Collaboration - Partner with Marketing to align campaigns, generate high‑quality leads, and develop sector‑specific propositions. - Collaborate with Operations, Technical and Service Delivery teams to ensure accurate scoping and seamless client delivery. - Represent System Certification and Training in regional working groups, cross‑regional assurance initiatives, and service development discussions. - Governance, Compliance & Ethical Business - Ensure all sales activities adhere to accreditation requirements, regulatory standards, and BSI policies. - Role‑model ethical, transparent, and client‑focused behaviours across the sales team. - Maintain accurate, timely reporting and forecasting to senior leadership. Qualifications - Minimum 10 years’ B2B sales experience, including at least 5 years in a leadership or management role, preferably within assurance, certification, sustainability assurance, or professional services. - Solid experience in managing clients and teams across Southern Europe. - Strong track record of exceeding revenue targets and developing high‑performing sales teams. - Experience managing geographically dispersed teams and working cross‑functionally. - Experience in building and developing a Key Account team. Skills - Strong leadership, coaching, and team‑development capability. - Excellent communication, presentation, and negotiation skills. - Strategic, analytical thinker and problem-solving capability, able to use data and lead metrics to inform decisions. - Highly proficient in Salesforce and sales analytics tools. - Strong time management, organisation, and ability to manage competing priorities. Knowledge - Deep understanding of System Certification, ISO standards, and the wider assurance and regulatory landscape. - Strong commercial awareness with the ability to position solutions effectively in competitive markets. Languages - Fluency in English, Italian, Spanish and French (optional). Travel Requirements - Regional travel required (typically quarterly), with occasional additional visits for key client or team activities. Company Description BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments. Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs. Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world. BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.

• Evaluate existing People processes to identify inefficiencies, operational risks, and opportunities for simplification, standardisation, and automation. • Lead the redesign and optimisation of end-to-end People processes across the employee lifecycle. • Partner with HRIS and IT teams to translate business requirements into scalable system-enabled solutions. • Support the reduction of manual processes and improve operational efficiency through automation and improved workflows. • Create and maintain clear process documentation, guidance materials, governance frameworks, and operating procedures. • Drive adoption of new or improved processes through stakeholder engagement, communications, training, and change management activities. • Collaborate across People Operations, HR Centres of Excellence, and business stakeholders to ensure processes support operational delivery and employee experience goals. • Establish clear process ownership, accountability, and escalation pathways across the People operating model. • Use service metrics, operational data, and employee feedback to identify improvement opportunities and measure process effectiveness. • Support continuous improvement initiatives that strengthen service delivery, compliance, and operational scalability across the People function.

• Develop and deliver People Plans aligned to business strategy and global People priorities. • Partner with senior stakeholders to understand current and future organisational and workforce needs. • Support workforce planning, strategic resourcing, organisational design, and capability development initiatives. • Use people and business data to identify trends, risks, and opportunities, shaping evidence-based solutions and interventions. • Support talent management and succession planning activities to strengthen leadership pipelines and organisational capability. • Lead and support annual people processes including performance reviews, calibration, pay review, and bonus cycles. • Partner with leaders to support organisational change initiatives, engagement strategies, and leadership effectiveness. • Coach and challenge leaders to drive high-performing teams and positive employee experiences. • Work collaboratively across People Operations, Employee Relations, and Centres of Excellence to deliver integrated People solutions. • Provide guidance and support on complex people matters, ensuring alignment with policy, governance, and best practice. • Support the implementation of strategic people initiatives that reinforce organisational culture and values.

• Lead, coach, and develop a regional team of HR Generalists and HR Administrators • Oversee day-to-day HR operations across the region • Manage regional workload planning, prioritisation, and service delivery standards • Act as an escalation point for complex HR matters • Build strong relationships with business leaders and managers • Support and guide managers on employee lifecycle processes • Drive consistency in HR processes and operational standards • Lead the regional implementation of global HR programmes • Maintain oversight of payroll coordination and operational HR compliance activities • Monitor trends and employee insights, providing recommendations

Role Description Are you passionate about transforming knowledge into impactful, engaging learning experiences? As a Learning Experience Designer, you’ll go beyond traditional instructional design—crafting innovative, scalable training solutions that reach global audiences and drive real business outcomes. You’ll blend creativity, technology, and learning science to design experiences that are not just informative—but unforgettable. - Design high-impact learning experiences across digital, virtual, and instructor-led formats—built for scale and global reach. - Create market-ready training products for platforms like Coursera, turning ideas and legacy content into compelling modern learning journeys. - Collaborate with subject matter experts and stakeholders to translate complex topics into engaging, learner-centered experiences. - Lead localization and translation efforts, ensuring learning experiences resonate across cultures and languages. - Leverage emerging technologies (AI tools, microlearning, immersive formats) to elevate learning outcomes and innovation. - Develop interactive eLearning solutions using tools like Articulate Storyline, incorporating scenarios, assessments, and storytelling. - Continuously improve learning solutions through data, feedback, and performance insights. Qualifications - A passion for designing learner-centric experiences, not just courses. - Strong ability to simplify complex or technical concepts into engaging content. - Experience designing across modalities: eLearning, virtual, in-person, and blended. - Proficiency in tools like Articulate Storyline/Rise (plus AI/video tools a bonus). - A collaborative mindset—comfortable partnering with SMEs, clients, and global teams. - Ability to balance creativity with commercial impact and scalability. - Multilingual skills (Spanish, Portuguese, French) is a plus. - Experience with global audiences or localization. - Familiarity with compliance, standards, or technical training. Requirements - Engaging learning products delivered on time. - High learner satisfaction and adoption. - Scalable solutions that support business growth. Benefits - Competitive salary. - Group-sponsored health and dental. - Short-term and long-term disability. - Company-matched 401k plan. - Company paid life insurance. - 11 paid holidays and 4 weeks paid time off. - Salary range: $79,050 - $93,000 annually; actual compensation based on various factors.

Role Description We are looking for an Employee Relations Specialist to join BSI’s People team, supporting the India region. This role will provide specialist employee relations support across a complex and evolving business environment, helping ensure consistent, compliant, and employee-centric outcomes across a wide range of people matters. You will support investigations, case management, policy implementation, and employee relations initiatives, while partnering closely with People Operations, People Partners, and wider HR teams. The role combines hands-on case management with operational improvement and stakeholder support, helping strengthen employee experience, reduce risk, and drive consistency across the business. This is an excellent opportunity for someone with strong employee relations experience who enjoys working in a fast-paced, international environment and partnering with stakeholders across multiple functions. Key Responsibilities - Support and manage employee relations cases across India, including disciplinaries, grievances, performance matters, reorganisations, mutual separations, and investigations. - Partner with stakeholders to ensure fair, compliant, and well-managed employee relations processes and outcomes. - Conduct or support investigations, including note taking, documentation, report writing, and maintaining accurate case records. - Deliver and support employee relations training, education, and capability-building initiatives for managers and People teams. - Work closely with People Operations and People Partnering teams to ensure awareness and understanding of employment law developments and ER best practice. - Support the development and maintenance of employee relations documentation, policies, templates, and agreements. - Monitor and analyse employee relations trends and case data to identify opportunities for improvement and risk reduction. - Support the implementation of initiatives such as Early Resolution Frameworks and continuous improvement programmes. - Identify opportunities to improve efficiency through AI and digitalisation across ER administration and case management activities. - Contribute to regional and global employee relations initiatives as part of the wider ER team. Qualifications - Strong understanding of India employment law, including the Shops & Establishments Act and Industrial Disputes Act. - Experience managing employee relations cases within a complex business environment. - Ability to manage investigations, case documentation, and stakeholder communication effectively. - Strong organisational and prioritisation skills with excellent attention to detail. - Strong analytical, problem-solving, and report-writing capability. - Confident communication skills with the ability to adapt approach to different audiences. - Resilient, adaptable, and comfortable working in a changing environment. - Growth mindset with a proactive and solutions-focused approach. Requirements - Experience or exposure to employee relations matters across SEA or ANZ jurisdictions. - Experience working within a matrixed or multinational organisation. - Exposure to HR operations or broader People team environments. - Degree or professional qualification in HR, Employment Law, or a related discipline. Company Description BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments. Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs. Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world. BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.