Role Description We are looking for a Patient Sales Coordinator to support patient conversion, enrollment, and communication efforts across our clinical programs. This role focuses on building relationships with prospective patients, following up on inquiries, guiding individuals through our services, and increasing enrollment in our GUIDE Program, coaching services, and provider consultations. The ideal candidate is empathetic, organized, proactive, and confident communicating with patients and families navigating cognitive health concerns. This person will also act as a key liaison between the marketing team and the medical/operations team to ensure smooth communication, alignment, and patient experience throughout the enrollment journey. Responsibilities - Patient Outreach & Enrollment - Respond to incoming patient inquiries and leads promptly - Conduct outbound follow-up calls, emails, and messages - Educate prospective patients about consultations, coaching services, and GUIDE Program offerings - Guide patients through scheduling and enrollment processes - Follow up with eligible patients to support GUIDE Program enrollment completion - Maintain consistent communication and relationship-building with prospective patients and families - Coordination & Operations - Serve as the communication bridge between marketing and medical/operations teams - Coordinate outreach efforts with clinic scheduling capacity and operational workflows - Provide feedback regarding patient concerns, trends, and conversion barriers - Maintain accurate documentation and communication records in internal systems - Track outreach activity, conversions, and enrollment metrics - Identify opportunities to improve onboarding and patient conversion workflows - Community & Growth Support - Support clinic growth initiatives through structured outreach efforts - Assist with community relationship-building and patient engagement initiatives when needed Qualifications - Strong written and verbal English communication skills - Sales experience - Empathetic and compassionate - Excellent interpersonal and relationship-building abilities - Experience in healthcare outreach, patient coordination, customer success, enrollment support, sales, or marketing coordination - Ability to communicate empathetically and professionally with patients and families - Highly organized, proactive, and detail-oriented - Comfortable handling outbound follow-up and patient communication consistently - Ability to work independently while collaborating across teams - Reliable internet connection and dedicated remote workspace - Availability to work Monday–Friday, 8:00 AM – 5:00 PM Pacific Time - Ability to maintain HIPAA compliance and confidentiality - Must be located in Latam Nice-to-Haves - Experience with healthcare enrollment or Medicare-related programs - Experience in functional medicine, wellness, senior care, or cognitive health environments - Familiarity with CRM or EHR systems - Experience with Cerbo EHR - Experience with RingCentral - Experience with Slack - Background in healthcare marketing coordination or lead management

• Develop and implement a strategic business development plan to sell Ajax’s newly launched EN54 line for commercial fire applications in North/ West/ South India. • Identify, evaluate, and onboard new Fire Installers across the region, ensuring coverage in key markets and verticals. • Align with Consultants, Architects, Design companies in specifying ajax’s products. • Develop and maintain relationships with key clients, partners, and stakeholders. • Analyze market data to develop and execute effective sales strategies. • Prepare and deliver presentations to potential clients and partners. • Negotiate contracts and agreements with clients and partners. • Manage and prioritize multiple projects and initiatives simultaneously. • Achievement of Sales Targets: Consistently meet or exceed assigned sales targets and key performance indicators (KPIs) on a quarterly and annual basis.

• Aktive Kaltakquise von vorselektierten Kontakten. • Qualifizierung und Identifizierung passender Interessenten. • Beziehungsaufbau und Vertrauen im Hochpreis-Segment. • Nutzung erprobter Blaupausen zur Maximierung der Erfolgsquoten.

• Act as the technical co-pilot to the Channel Partnership Manager Europe and regional Sales Directors. • Lead technical discovery workshops, uncover client pain points, and map OmniShelf’s capabilities directly to their business and IT requirements. • Architect and confidently present integration workflows to C-level technical buyers (CIOs/CTOs). • Demonstrate how OmniShelf’s edge-computing software rides on top of existing POS and ESL deployments without requiring massive CAPEX or cloud computing costs. • Own the technical win. Anticipate and neutralize complex IT security, networking, and integration objections. • Design, deploy, and manage highly successful, conversion-focused Proof of Concept (PoC) pilots for tier-1 retail chains. • Serve as the primary pre-sales evangelist for our regional channel partners (VARs, System Integrators). • Act as the commercial-technical liaison when collaborating with global hardware partners (Diebold Nixdorf, Solum, Zebra). • Act as the voice of the European market to our core engineering teams.