• Serve as the global subject matter expert on Salesforce usability, workflow design, automation, and analytics. • Lead continuous improvement initiatives to reduce clicks, remove friction, and improve seller productivity. • Act as CRM product owner for Sales, managing the prioritization and intake of new features and solutions. • Ensure the end-to-end sales tech ecosystem works together in a seamless, intuitive way. • Act as the global leader for Salesforce and the broader sales tech stack, promoting adoption through storytelling, best practices, and real-world examples. • Build and deliver compelling training (live, virtual, self-serve) that helps sellers unlock more value from Salesforce, Korn Ferry Sell, Highspot / Showpad, and the mobile experience. • Partner with data & analytics team members to design and govern high-impact dashboards and reporting suites that help sellers prioritize actions and equip leaders with visibility into performance.

Support agents through effective onboarding and ongoing assistance, manage workflow requests, facilitate training assessments, and provide 1:1 support for technological issues and inquiries to ensure agent success.

• Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts. • Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform. Help them understand their data and gain actionable insights. • NDR Growth: Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support. • Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention. • Success Plans: Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives. • Educational Initiatives: Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base.

Role Description We are looking for a strategic, revenue-owning Customer Success Associate (CSA) to join our team. - Work with a team of Customer Success Managers (CSMs) on areas like: - Understanding customer goals and workflows to drive outcomes and long-term value - Serving as a trusted advisor on QA and automated testing best practices - Creating and executing success plans that clearly link product usage to business impact - Building and maintaining alignment with technical and executive stakeholders - Identifying risks early, handling objections, and managing escalations with clarity and urgency - Collaborating with sales, product, and engineering to share feedback and improve the customer experience - Delivering against targets for Net and Gross Dollar Retention (NDR/GDR) - We hope this candidate can eventually grow into a CSM capable of managing a portfolio of 20–25 customers, and are here to support them on that journey. Qualifications - Hungry to dive in and learn about customer success - Thrives in ambiguous environments (like startups) where adaptability, ownership, and initiative are key - Great people skills and enjoys interfacing frequently with others to solve problems - Open-minded to a variety of backgrounds and previous experiences - Ability to learn quickly, good judgment, people skills, and initiative are far more important than specific customer success experience Requirements - Location: Remote in US or Canada* - Compensation: USD $90,000 - 100% Medical, dental, and vision coverage - 28 days of personal time off (PTO) - A remote-first culture allows you to work virtually anywhere Benefits - Great compensation - 100% Medical, dental, and vision coverage - 28 days of personal time off (PTO) - A remote-first culture allows you to work virtually anywhere Company Description QA Wolf is on a mission to eliminate every software bug in the world. We are the first QA solution that guarantees automated test coverage, helping world-class teams ship faster and more confidently. We are backed by top-tier venture capital and industry leaders, and our founding leadership team brings experience from Amazon, Bridgewater, ZipDrug, and more.