Title: 988 Clinical Coordinator Location: WI, United States - Full Time - Remote Job Description: Job Summary The Clinical Coordinator supports the Clinical Manager and broader 988 clinical leadership team by ensuring high-quality, consistent, and effective service delivery across phone, chat, and text modalities. This role plays a key role in the quality and consistency of clinical operations by focusing on quality monitoring, counselor performance support, trend identification, and operational processes that enhance both help-seeker outcomes and staff efficiency. This position is a non‑supervisory role and does not include clinical oversight. Duties and Responsibilities Demonstrate Family Services' Core Values and Behaviors in the work you do while fulfilling Family Services mission to Protect, Heal and Care. Responsibilities will be performed within our policies, procedures and guidelines. Quality Monitoring & Performance Support - Conduct routine silent monitoring and quality interaction reviews of 988 counselor interactions (phone, chat, text). - Deliver constructive, standards-based feedback to all counselors regarding their performance, and promptly escalate any concerns or training needs to the Clinical Manager. Operational & Administrative Support - Maintain documentation and tracking systems for clinical programs. - Support the outside intervention review process to ensure accurate documentation and timely feedback. - Implement and track help seeker limitations (e.g., frequency limits, specific guidance) and develop care plans in collaboration with the Clinical Manager. Data & Quality Improvement - Analyze quantitative and qualitative data from interactions, complaints, and monitoring to identify trends, gaps, risk factors, and opportunities for improved practice. - Assist with Quality Improvement (QI) initiatives, including planning, implementation, and tracking of evidence-based performance improvements. - Evaluate data to identify trends and areas for improvement in clinical practices. Collaboration & Training - Work with clinical leadership to refine policies, protocols, and best-practice guidelines. - Participate in training, onboarding support, and technical assistance for clinical and non-clinical staff regarding quality expectations. - Support consistency of practice across the counselor workforce. Qualifications and Requirements: - Minimum Education: Bachelor's degree in social work, psychology, public health, human services, or related behavioral health field. - Preferred Education: Master's degree in behavioral health field. - Minimum Experience: Minimum of 2 years of experience in crisis services, mental health operations, quality improvement, case management, or related behavioral health settings. - Preferred Experience: 0-6 months experience in crisis hotline, emergency services, or suicide prevention settings. Minimum Requirements to Work Remotely: - Remote workers are required to sign a Remote Work Agreement and follow Remote Work parameters as detailed in the Employee Handbook. - Remote workers must reside in the State of Wisconsin; work for Wisconsin Lifeline must only occur while in the State of Wisconsin. - Remote workers must have a private, confidential workspace. - Remote workers must have the ability to double-lock any confidential information kept at home and appropriately dispose of any confidential information stored at home (i.e. shredding) - Remote workers must have the capacity to plug their computer/phone directly into their modem/router. - Remote workers must provide a high-speed internet report verifying high-speed internet services. Qualifications: - Demonstrated knowledge of quality assurance, performance improvement, documentation standards, and regulatory compliance in mental health or social services. - Strong organizational and analytical skills with the ability to manage multiple priorities in a fast-paced environment. - Excellent written and verbal communication skills, including the ability to deliver feedback constructively and appropriately. - Demonstrated commitment to diversity, equity, and inclusion. - Time management skills and the ability to meet work demands on an independent basis. - Ability to establish and maintain relationships within and outside the agency in a professional manner. - Ability to express and transmit ideas and knowledge clearly with reasonable organization and conciseness. - Proficient with typing and the ability to navigate varied computer programs and multi-line phone system. - Proficient data entry skills into and retrieval of information from the different software.

Title: Clinical Research Coordinator Location: Boston United States Part time Job Description: Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary: The Recovery Research Institute (RRI) within the Massachusetts General Hospital (MGH) Department of Psychiatry is recruiting a part-time clinical research coordinator to help coordinate National Institute of Health (NIH) funded studies that will investigate substance use disorder treatment and recovery. The coordinator will be responsible for a variety of study-related tasks, including participant management (e.g., recruitment, enrollment, and follow-ups), correspondence with the Institutional Review Board (IRB), study data management, and assistance with grant administration and submissions. The ideal applicant demonstrates initiative, flexibility, and an independent work ethic. This individual will be joining an established team of faculty and staff, including other research coordinators. Good communication skills and an affinity for teamwork are critical. This role may require some occasional travel. The candidate will be supervised by Dr. Samuel Acuff, Assistant Professor at Harvard Medical School and Research Scientist at the Recovery Research Institute. Following established policies, procedures, and study protocols, provides assistance on clinical research studies, including recruiting, evaluating, and consenting patients for studies; collecting and organizing patient data; scheduling patients for study visits; performing clinical tests such as phlebotomy, EKGs, etc.; and maintaining and updating data generated by the study. Candidates who are in the process of completing their bachelor's degree have a six-month grace period from their hire date (up to one year if starting on a per diem basis) to provide degree equivalency verification. Essential Functions: - Reviews proposals for compliance with sponsor and organizational guidelines; verifies that all sponsor requirements are met. - Recruiting patients for clinical trials and conducting phone interviews. - Verifies the accuracy of study forms and updates them per protocol. - Prepares data for analysis and data entry. - Documents patient visits and procedures. - Assists with regulatory binders and QA/QC Procedures. - Assists with interviewing study subjects. - Assists with study regulator submissions. Qualifications Education Bachelor's Degree Related Field of Study required Can this role accept experience in lieu of a degree? Yes Licenses and Credentials Experience Some relevant research project work 0-1 year preferred Knowledge, Skills and Abilities - Careful attention to detail and good organizational skills. - Ability to follow directions. - Good interpersonal and communication skills. - Computer literacy. - Working knowledge of clinical research protocols. - Ability to demonstrate respect and professionalism for subjects' rights and individual needs. Additional Job Details (if applicable) Remote Type Hybrid Work Location 151 Merrimac Street Scheduled Weekly Hours 20 Employee Type Regular Work Shift Day (United States of America) Pay Range $ - $29.01/Hourly Grade 5 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

Role Description An amazing opportunity has arisen under the oversight of the CRA-Manager, we're looking for an Assoc. Spclst, Clinical Research, who will ensure the implementation of clinical trials in compliance with ICH/GCP, country laws and regulations, policies, procedures and quality standards. What you will do: - Acts as primary site contact and site manager throughout all phases of a clinical research study, taking overall responsibility of allocated sites. - Develops strong site relationships through all phases of the trial. - Performs clinical study site management/monitoring activities in compliance with ICH-GCP, Sponsor SOPs, Local Laws & Regulations, Protocol, Site Monitoring Plan and associated documents. - Participates and provides inputs on site selection and validation activities. - Performs remote and on-site monitoring and oversight activities using various tools to ensure patients' rights, safety and well-being are protected; data generated is complete, accurate and unbiased. - Conducts site visits, including but not limited to validation, initiation, monitoring and close-out visits, recording clear, comprehensive and accurate visit & non-visit contact reports in a timely manner. - Communicates with Investigators and site staff on issues related to protocol conduct, recruitment, retention, protocol deviations, regulatory documentation, site audits/inspections and overall site performance. - Manages and maintains information and documentation in CTMS, eTMF and various other systems as appropriate and per timelines. Qualifications - Fluent in Portuguese and English (verbal and written) and excellent communication skills, including the ability to understand and present technical information effectively. - Good understanding and working knowledge of clinical research, phases of clinical trials, current GCP/ICH & country clinical research law & guidelines. - Good IT skills (Use of MS office, use of various clinical IT applications on computer, tablet and mobile devices) and ability to adapt to new IT applications on various devices. - Ability to understand and analyse data/metrics and act appropriately. - Capable of managing complex issues and working in a solution-oriented manner. Requirements - Accountability - Adverse Event Report - Clinical Evaluation Reports - Clinical Medicine - Clinical Research Methods - Clinical Sciences - Clinical Site Management - Clinical Study Management - Clinical Trial Planning - Clinical Trials - Clinical Trials Monitoring - Conflict Resolution - Data Analysis - Good Clinical Data Management Practice (GCDMP) - Investigations Training - IS Audit - Key Stakeholder Relationships - Problem Solving - Protocol Adherence - Regulatory Compliance - Regulatory Documents - Root Cause Analysis (RCA) - Site Selections - Solution-Oriented - Working Independently Benefits - As a company, we are committed to keep the patient at the very heart of all that we do and strive to find solutions and treatments for some of the world’s most challenging healthcare needs. - We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. - The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment.

Role Description When our values align, there's no limit to what we can achieve. At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do. Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference. Key Accountabilities: - Act as PAREXEL’s direct contact with assigned sites, assess and ensure overall integrity of study implementation and adherence to study protocol at clinical sites, and perform problem-solving to address and resolve site issues. - Build relationships with investigators and site staff. - Facilitate and support site with access to relevant study systems and ensure sites are compliant with project specific training requirements. - Evaluate if on-site staff assignment is still accurate and determine and implement corrective actions & follow-up, if necessary / relevant. - Address and resolve issues at sites, including the need for additional training, potential deficiencies in documentation, and communication. - Follow-up on and respond to appropriate site related questions. - Apply working knowledge and judgment to identify and evaluate potential data quality and data integrity issues. Determine and implement appropriate follow-up action. - Actively participate in Investigator and other external or internal meetings and audits & regulatory inspections as required. - Collect, review, and approve (if applicable) updated/amended site documentation, including regulatory documents as applicable. - Evaluate site recruitment plan in collaboration with the site staff on an ongoing basis and provide strategy for improvements. - Perform on-site visits; this includes Qualification and Initiation visits; apply judgment and knowledge to independently resolve site issues, questions and concerns. - Conduct remote visits/contacts as requested/needed. - Generate visit/contact report. - Evaluate overall compliance and performance of sites and site staff: provide recommendations regarding site-specific actions and use judgment and experience to assess the ability and motivation of site staff. - Assess & manage test article/study supply including supply, accountability and destruction/return status. - Review & follow-up site payment status. - Follow-up on CRF data entry, query status, and SAEs. - Conduct on-site study-specific training (if applicable). - Perform site facilities assessments. - Recognize impact of study non-compliance/issues/delays/changes on study timelines and communicate study issues that require immediate action, with proposed strategy for resolution. Overall Accountabilities from Site Identification to Close out: - Ensure timely and accurate completion of project goals and update of applicable trial management systems. - Work with team members to meet project goals, provide strategy for efficient project planning and goal completion, and encourage the support of team members where required. - Update all appropriate Clinical Trial Management Systems (CTMS) on an ongoing basis, including performing regular reviews of site level data in clinical systems (e.g. CTMS, EDC, IVRS, and SIS) and ensure timely and high quality data entry compliance from sites, manage and submit all relevant documents to the Trial Master File (TMF), ensuring first time quality, and distribute study documents to site including configuration of Investigator Site Files if applicable and on-going maintenance for completeness and quality. - Ensure that assigned sites are audit and inspection ready. - Monitor and maintain compliance with ICH-GCP and applicable international and local regulations. - Delegate administrative and other tasks to Administrative Support Team as needed and where appropriate. Guide Administrative Support Team members, review work, and provide feedback to manager regarding performance. - Show commitment and perform consistent high-quality work. - Maintain a positive, results-orientated work environment, building partnerships and collaborative relationships, communicating with team(s) in an open, balanced, objective manner, modeling the high performance culture values. - Maintain a working knowledge of and ensure compliance with applicable ICH-GCP Guidelines, international and local regulations, Parexel SOPs, other Parexel / Sponsor training requirements and study specific procedures, plans and training. - Ensure basic understanding of project scope, milestones, budgets, and strive for high quality, timely, and efficient delivery. - Provide input and feedback for Performance Development Conversation(s). - Proactively keep manager informed about work progress and any issues. - Develop expertise to become a subject matter expert. - Work in a self-driven capacity, with limited need for oversight. - Complete additional tasks in a timely manner (e.g. timesheets, expenses, metrics, etc.). Qualifications - Sound problem solving skills. - Able to take initiative and work independently, and to proactively seek guidance when necessary. - Advance presentation skills. - Client focused approach to work. - Ability to interact professionally within a client organization. - Flexible attitude with respect to work assignments and new learning. - Ability to prioritize multiple tasks and achieve project timelines; utilizing strong analytical skills to make decision autonomously due to the unpredictable nature of the issues that arise. - Willingness to work in a matrix environment and to value the importance of teamwork. - Strong computer skills including but not limited to the knowledge of a Clinical Trial Management System (CTMS), Electronic Document Management System (EDMS), and MS-Office products such as Excel and Word. - Strong interpersonal, verbal, and written communication skills. - Sense of urgency in completing assigned tasks and ability to assist others to meet study/country deliverables and preserving patient safety. - Effective time management in order to meet study needs, team objectives, and department goals. - Developing ability to work across cultures. - Shows commitment to and performs consistently high-quality work. - Ability to successfully work in a (‘virtual’) team environment. - Consulting Skills. - Great attention to detail. - Able to accommodate extensive travel time requirements, according to tasks allocation/phase of the study assigned. - Holds a driver’s license where required. Knowledge and Experience - Site Management experience or equivalent experience in clinical research, with understanding of clinical trials methodology and terminology. Education - Educated to degree level (biological science, pharmacy, or other health-related discipline preferred) or equivalent nursing qualification or other equivalent experience.