• Own and manage Salesforce CRM across Sales, Marketing, Customer Service, and Analytics teams • Define CRM roadmap, priorities, and platform strategy aligned with business goals • Lead Salesforce administration, automation, integrations, and platform optimization • Drive CRM data governance, quality standards, and validation processes • Partner with Data and Technology teams for enterprise integrations and AI initiatives • Improve workflows, reporting, dashboards, and business processes within Salesforce • Support lead lifecycle management, customer segmentation, and campaign execution • Enable AI-driven insights, forecasting, personalization, and automation capabilities • Drive user adoption through training, enablement, and change management • Manage Salesforce releases, enhancements, and platform performance • Collaborate with external vendors and internal stakeholders for CRM initiatives

Role Description We at Coforge are hiring a Senior Salesforce Consultant (Service Cloud/Chat) with the following skill set. - Design, implement, and optimize scalable Salesforce Service Cloud and Chat solutions, including omnichannel routing, case management, and customer engagement workflows. - Customize and integrate Salesforce solutions using Apex, Lightning Web Components (LWC), and platform capabilities to meet business and technical requirements. - Advise business and technical stakeholders on best practices for chat workflows, agent enablement, CRM processes, and cross-cloud architecture strategies. - Support DevOps processes, user enablement, system adoption, and platform optimization through deployment automation, governance, and technical guidance. Qualifications - Bachelor’s degree in Computer Science, Information Technology, Engineering, Business Systems, or equivalent practical experience. - 5+ years of experience implementing Salesforce Service Cloud and customer engagement solutions. - Strong hands-on experience with Salesforce Service Cloud, Chat, omni-channel routing, and case management processes. - Expertise in Salesforce customization using Apex and Lightning Web Components (LWC). - Experience working with Salesforce DevOps tools such as Copado or equivalent deployment platforms. - Strong understanding of CRM workflows, chat deflection strategies, and customer service operations. - Experience collaborating with business and technical stakeholders to lead solution design and implementation discussions. - Knowledge of Salesforce security, data integrity, compliance, and governance best practices. - Excellent communication, stakeholder management, and consulting skills. - Experience working in Agile environments and cross-functional delivery teams. Requirements - Salesforce certifications such as Service Cloud Consultant, Omni-Channel Supervisor, or Chat Specialist. - Experience with Agentforce, Data Cloud, or advanced Salesforce products. - Familiarity with Salesforce migrations and multi-cloud integrations. - Experience working with distributed, onshore/offshore, or consulting delivery teams. Company Description At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

• Architect and build best-in-class implementations of Field Service, Service Cloud, Salesforce Digital Engagement, and Salesforce Service Cloud Voice • Configure Salesforce solutions using point and click tools available on the platform eg. Process Builder and Visual Flows • Work with the Delivery Manager and Project Manager to define responsibilities and outline project status to the customer • Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers • Ability to quickly acquire new technical expertise and understanding of latest Salesforce features and major launches and train and mentor our team as required. • Work with our clients to define requirements, propose & deliver solutions.

Role Description Inviting applications for the role of Senior Principal Consultant Salesforce Tech lead. As a Salesforce Senior Technical lead, you will play a pivotal role in leading Salesforce development initiatives for our client, ensuring seamless integrations and optimizing configurations across Sales Cloud custom development, bespoke integrations, and Agentforce. You will collaborate with cross-functional teams to deliver innovative solutions that enhance business processes and drive client success. - Lead Salesforce Development: Drive the design, development, and deployment of Salesforce solutions ensuring best practices and high-quality standards. - Integrations: Manage integrations from and to Salesforce leveraging APIs and middleware to ensure data consistency and system interoperability. - Configurations: Optimize Salesforce configurations to meet business requirements and improve user experience. - Sales Cloud & Service Cloud Expertise: Utilize your deep knowledge of Sales Cloud and Service Cloud to implement effective solutions that support sales and service operations. - Agentforce Utilization: Leverage Agentforce capabilities to enhance agent productivity and streamline workflows. - Team Leadership: Mentor and guide junior developers fostering a collaborative environment that encourages innovation and growth. - Expert-Level Understanding: Demonstrate expert-level understanding of Salesforce technology including Apex, Lightning Web Components (LWC), and integrations. - Best Practices Guidance: Guide teams on best practices for configurations and customization ensuring optimal performance and scalability. - CI/CD Proficiency: Showcase proficiency in continuous integration/continuous deployment (CI/CD) processes using tools like Gearset to streamline development workflows. - Development: Hands-on development in Apex, LWC, integrations and adopt and/or advise on the CI/CD framework within the clientele. Qualifications - Bachelors - Computer Engineering - Bachelors - Computer Science - Bachelors - Information Technology - Masters - Software Engineering Requirements - Agile Methodology - Change Management - Client Relations - Collaboration Tools - Cora APFlow - Design Thinking - Executive Presence - Inclusion - Modernizing Operations - People Leadership - Personal Effectiveness - Risk Management - Storytelling Benefits - Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter. - Make an impact – Help global enterprises solve business challenges that matter. - Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead. - Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day. - Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.