Role Description A fast-growing organisation operating within the legal funding and medical services industry is looking for an Internal Sales Representative to join its remote international team. The business specialises in providing upfront financial assistance to individuals injured in accidents while they await the settlement of their legal claims, as well as coordinating and funding medical treatment through a network of doctors, surgery centres, and hospitals. The organisation is known for its ethical approach, clearly defined terms, and strong relationships with law firms and clients within the personal injury sector. This role is focused on handling warm inbound leads, liaising with law firms, collecting required documentation, qualifying cases, and coordinating with internal underwriting teams. The successful candidate will work remotely, supporting USA-based operations during Pacific Standard Time working hours. Qualifications - Minimum 2+ years of non-retail sales experience - Fluent and clear communication skills - Ability to type a minimum of 35 words per minute - Strong computer literacy and ability to multitask across multiple systems and applications - Experience with email communication, managing attachments, and CRM systems - Ability to work independently in a remote environment - Quiet and professional work-from-home setup - Stable and reliable internet connection - Own computer with camera functionality - Personal bank account capable of accepting international wire payments - Willingness to work USA hours: 6:00 am – 2:30 pm PST OR 8:00 am – 4:30 pm PST Requirements - Handle warm inbound leads generated through direct marketing campaigns - Contact potential clients and/or their representing law firms regarding accident-related cases - Gather and verify required case information and supporting documentation - Assess and qualify leads against company criteria - Coordinate documentation and case details with the underwriting team - Clearly explain processes, timelines, and next steps to potential clients - Maintain accurate records of all lead interactions within internal systems and CRM platforms - Transfer qualified leads to the relevant internal departments for further processing - Work closely with internal teams to support smooth case handling and client service delivery - Maintain professional communication standards when engaging with clients and legal representatives - Manage multiple leads and tasks simultaneously in a fast-paced remote environment - Achieve lead qualification and conversion objectives while maintaining service quality standards - Participate in company training and ongoing development initiatives - Support the organisation’s growth objectives through consistent performance and client engagement - Operate within established ethical and compliance standards at all times - No cold calling required – all leads are inbound and warm inquiries Company Description

Role Description This role is key to delivering exceptional customer service, managing reservations, and supporting back-office operations. We are looking for an organized, detail-oriented Vacation Rental Specialist who can work independently, communicate effectively in a virtual environment, and ensure a seamless experience for guests, property owners, and internal teams. The ideal candidate is energetic, personable, and skilled at juggling multiple aspects of the business. Your Main Responsibilities: - Guest Services - Serve as the primary contact for guests, delivering exceptional customer service. - Respond to in-house guest emails, chats, and texts with professional and friendly written communication (e.g., lockbox, Wi-Fi troubleshooting, directions to homes, etc.). - Answer in-house guest calls and assist with similar issues. - Make outbound calls to incoming guests before arrival to ensure their needs are met. - Respond to complaints or upset guests with professionalism and empathy, escalating when needed. - Enter work orders for maintenance issues reported by guests. - Guest Reservation Management - Communicate with potential guests via email, chat, text, and phone in a professional and friendly manner. - Respond to emails with reservation information, confirmations, and additional details. - Collaborate with guests to understand their needs, recommend properties, and answer questions regarding facilities and rates. - Stay familiar with the area, company properties, and local attractions to answer inquiries. - Advise guests on promotions or upgrades to enhance their experience. - Manage OTA messaging (Airbnb, Vrbo, etc.). - Handle the end-to-end reservation process: inquiries, bookings, alterations, and cancellations. - Check voicemail and follow up with potential guests to convert leads. - Manage sales leads through CRM/lead-tracking software. - Process guest payments. - Guest Feedback Management - Monitor and respond to guest reviews. - Collect and analyze guest feedback to identify opportunities for improvement. - Back-Office & Accounting Support - Serve as the in-house specialist for the Streamline PMS, ensuring accurate use across reservations, listings, and financial operations. - Assist property owners with inquiries. - Process daily reservations and financial reports. - Support office staff by coordinating with housekeeping, maintenance, and accounting as needed. - Handle data entry for onboarding new properties into PMS and OTA listings. - Maintain OTA system listings, including property photos, rates, and descriptions. Qualifications - Excellent written and verbal English skills (phone, text, and email). - Previous experience in guest services, reservations, or a related field. - Proven experience with Industry PMS. - Strong organizational and multitasking abilities. - Ability to work independently in a remote work environment. - Attention to detail and a commitment to service excellence. - Empathy, patience, and a customer-first mindset. - Critical thinking and problem-solving skills. - Ability to learn new software quickly. - Willingness to ask questions when clarification is needed. Requirements - Vacation rental industry experience, especially with OTAs like Airbnb and Vrbo. - Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port). - i5 11th Gen or higher. - Windows 11 / MacOS Catalina or higher. - Minimum of 8 GB RAM. - Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background). - Back-ups in case of power or internet provider interruptions. - Good headset and webcam (preferably noise-canceling headset). Benefits - Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities. - Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute. - Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being. - HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization.

• Respond to incoming patient inquiries and leads promptly • Conduct outbound follow-up calls, emails, and messages • Educate prospective patients about consultations, coaching services, and GUIDE Program offerings • Guide patients through scheduling and enrollment processes • Follow up with eligible patients to support GUIDE Program enrollment completion • Maintain consistent communication and relationship-building with prospective patients and families • Serve as the communication bridge between marketing and medical/operations teams • Coordinate outreach efforts with clinic scheduling capacity and operational workflows • Provide feedback regarding patient concerns, trends, and conversion barriers • Maintain accurate documentation and communication records in internal systems • Track outreach activity, conversions, and enrollment metrics • Identify opportunities to improve onboarding and patient conversion workflows • Support clinic growth initiatives through structured outreach efforts • Assist with community relationship-building and patient engagement initiatives when needed • Handle incoming new patient calls, reaching out to people who have been contacted • Closing sales from interested people • Source the current pool of patients that might be eligible for the medicare program • Re-engaging with patients • Offering the GUIDE program

• Drive pipeline generation and close enterprise deals ($100K+ ARR) • Align with Marketing and Product on messaging and GTM execution • Manage and coach AEs through long, multi-stakeholder sales cycles • Analyze sales metrics and deal performance using Salesforce and Gong.io • Partner with Revenue Leadership on strategic growth initiatives • Contribute to building a scalable sales infrastructure