Role Description The core mission of the Operation Support Associate is to provide helpful information, answer questions, and respond to client's complaints. The main goal is to act as a frontline and offers proactive assistance to the customer in a timely manner. - Responding promptly to client inquiries - Communicating with clients through various channels - Acknowledging and resolving client’s complaints - Possessing a thorough knowledge of our products - Documenting all client’s interactions, transactions, comments and complaints according to standard operating procedures - Communicating and coordinating with colleagues as necessary - Escalating concerns through known escalation paths - Providing feedback on the efficiency of the client service process - Ensure client satisfaction and provide professional client support - Assist with merchant technical integration - Take an active part in the monitoring of day-to-day operations Qualifications - Aligned with our values of Belief, Positivity, Accountability & Ownership, Speed and Execution - Proven customer support experience or experience as a client service representative - At least 1 year of Customer Service Experience for English-speaking businesses/clients/customers, preferably in e-commerce or similar businesses - Track record of over-achieving quota - Customer orientation and the ability to adapt/respond to different types of characters - Excellent communication and analytical skills - Ability to multi-task, prioritise, and manage time effectively - Knowledgeable/proficient in using spreadsheets (preferred) - Strong e-commerce or PSP customer service background - Experience in using MS Office, G-Suite, Zendesk or similar tools - Genuine care for customers & clients - Outstanding written and verbal communication skills, email and chat etiquette - Proactive personality and self-motivated - Initiative-led with the ability to multi-task and be detail-oriented in a fast-paced environment - Proven to be organized, methodical and rigorous - Strong computer skills in eCommerce/PSP applications and the ability to learn new applications quickly - Team player, able to develop great relations with co-workers and stakeholders (externally & internally) - Willingness to work on shift schedules Benefits - Receive a competitive salary - Be enrolled on our Employee Share Option Scheme - Get the opportunity to be part of a rapidly growing business, providing an unrivalled opportunity to develop your skillset - Be part of a collaborative, values-led team that is working hard to revolutionise payments in emerging markets - Receive additional benefits as we grow Company Description As a Valuable Payfuture Partner, you will: - Receive a competitive salary - Be enrolled on our Employee Share Option Scheme - Get the opportunity to be part of a rapidly growing business, providing an unrivalled opportunity to develop your skillset - Be part of a collaborative, values-led team that is working hard to revolutionise payments in emerging markets - Receive additional benefits as we grow Our Hiring Process - We review applications to screen for a variety of criteria - A quick chat with one of our Recruiters to get to know you a little better - An assessment round - An interview with our Assistant Operations Manager, learning more about your technical and team experiences - We make you the Offer!

Role Description We are looking for bright, motivated, and inquisitive minds to join our Kroll Responder monitoring and response team who are experienced in and passionate about modern cyber threat hunting and active response. Our Associate Principals use leading endpoint detection and response tools to rapidly identify, investigate, and respond to threats and threat actors impacting systems and networks around the globe every day. - Perform ongoing threat hunting, analysis, containment, and remediation of threats identified through advanced endpoint detection and response (EDR), endpoint prevention (EPP), SIEM, and related security tools. - Collect and review relevant forensic artifacts to identify root cause and understand nature of threats. - Develop and communicate written and verbal threat reports associated with events to customers. - Assist in ongoing research, development, and testing of enhanced threat detection and response tools, techniques, and indicators. - Support incident engagement teams with active intrusion detection and response tasks. - Conduct threat research, forensic analysis, and basic malware analysis of threats. - Actively participate in related client meetings and teleconferences. - Assist clients with questions regarding threat detections, EDR tools, deployment, and maintenance. Qualifications - Bachelor’s degree or higher in Computer Science, Cyber Security, Computer Engineering, or similar technical degree. - Minimum 5 years’ experience in threat hunting, detection, and response or equivalent experience. - Ability to respond rapidly, multi-task, and communicate effectively both verbally and in writing with customers, team members, and engagement managers. - Highly motivated, tenacious, assertive problem solver with a desire to analyze root cause and reach effective conclusions to active intrusions and incidents on an ongoing basis both individually and as part of larger response teams. - Solid understanding of Windows operating system fundamentals, architecture (File System, registry, processes, binaries, DLL’s, etc.) and administration concepts. Similar understanding of MacOS and/or Linux a plus. - Prior experience actively using endpoint threat detection and response (EDR) products to investigate threats such as SentinelOne, Crowdstrike Falcon, VMWare Carbon Black, Microsoft Defender for Endpoint, Cortex XDR, Trend Micro XDR, or others. - Understanding of common threat actor techniques, malware behavior and persistence mechanisms. - Working knowledge of various scripting languages and tools (PowerShell, Python, VB, Yara). - Working knowledge of TCP/IP and related networking concepts. - Prior experience using Splunk or other SIEM solutions, intrusion detection solutions, or related security products. - Relevant cyber security certifications including CISSP, GCIA, GCIH, GCFA, GMON, or GREM a plus. - Excellent written and verbal communication skills. - Availability for occasional after-hours, weekends, and/or holiday work in response to active incidents. Requirements - In order to be considered for a position, you must formally apply via careers.kroll.com. Benefits - Kroll is committed to creating an inclusive work environment. - We are proud to be an equal opportunity employer and will consider all qualified applicants regardless of gender, gender identity, race, religion, color, nationality, ethnic origin, sexual orientation, marital status, veteran status, age or disability.

Title: Senior Manager, Medical Affairs Operations (Fixed-Term Contract) Job Description: Company introduction: Compass Pathways plc (Nasdaq: CMPS) is a biotechnology company dedicated to accelerating patient access to evidence-based innovation in mental health. The Company is headquartered in London, UK, with offices in New York City in the US. We focus on developing novel treatments that have the potential to improve the lives of those who are suffering with mental health conditions and who are not helped by current treatments.   We are pioneering a new paradigm for treating mental health conditions focused on rapid and durable responses through the development of our investigational COMP360 synthetic psilocybin treatment, potentially a first in class treatment. COMP360 has Breakthrough Therapy designation from the US Food and Drug Administration (FDA) and has received Innovative Licensing and Access Pathway (ILAP) designation in the UK for treatment-resistant depression (TRD) due to the pressing unmet need in this area. We are currently in phase 3 for TRD, have completed phase 2 studies for both post-traumatic stress disorder (PTSD) and anorexia nervosa and are planning a further late-stage study in PTSD. We envision a world where mental health means not just the absence of illness but the ability to thrive. - Compass Pathways. Job overview: Compass Pathways’ organization is accelerating innovation to deliver greater impact for patients. With a project-led structure and a focus on collaboration, we’re building a future-ready team that thrives in dynamic biotech ecosystems. Joining Compass Pathways now means being part of an agile team committed to developing therapies that make a meaningful difference worldwide. You will support the VP in evaluating, tracking, and closing out IISs in close alignment with the IIS team. Based on an excellent understanding of the legal and regulatory requirements, the position will ensure that policies reflect the highest levels of ethics and compliance, that review of applications is based solely on scientific merit and alignment with prespecified scope, decisions are communicated in a timely manner, and that subsequent contracting and milestones are accomplished seamlessly. Location: Hybrid in our New York City office or remote in the East Coast. Reports to: VP, Pharmacovigilance and Clinical Safety. Duration: 6-month contract. Roles and responsibilities (Include but are not limited to): - Proactively share project status, issue escalation, and resolution; schedule meetings to facilitate cross-functional team discussions, decisions, issue resolution towards achieving project goals - Must be able to work in undefined, cross functional teams and determine goals, identify challenges and work to completion of project or program - Additional leadership to the broader team by having a positive, solutions-focused, innovative and collaborative mindset - Ensure compliant processes consistent with medical and promotional review guidelines, industry regulations, and internal SOPs - Support generation of reports, dashboards, and data insights to drive operational decision making - Act as the liaison between Investigator Initiated study (IIS) sites and internal cross functional teams - Facilitate IIS meetings with investigators as needed. Facilitate review of potential compliance related issues with the IIS leads for each function (Controlled drug licensing, issues related to contract and regulatory requirements, Controlled drug licensing issues including obtaining copies of controlled drug licenses/DEA licenses from the IIS PIs (if expired, obtain renewed license etc; ), follow up on IB submissions and approvals, oversight for return of unused drug for destruction as per CTA, etc) - Ensure that the Pharmacovigilance department and IIS sites are updated with monthly Safety Reports/inquiries from sites - Documentation of study communication for inspection and audit readiness - Provide support to IIS activities as needed Candidate Profile: - Bachelor’s Degree required or PharmD/PhD equivalent experience, advanced degree preferred - 7+ years of pharmaceutical/biotherapeutics industry experience - Experience in drug safety, pharmacovigilance, quality assurance and compliance requirements are desirable - 3+ years of Medical Affairs Leadership experience - Experience in biomedical research, study feasibility - Proven ability to influence and work successfully in a complex, global, matrix organization - Resourceful with the ability to effectively manage multiple workstreams and projects - High degree of analytical ability and conflict-resolution skills - Ability to initiate and lead large, cross-function projects and see it through to completion - Excellent communication and organizational skills - Thrives in a flexible, dynamic environment 【For NYC】Compensation Description (annually): Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. Base pay is one part of the Total Package that is provided to compensate and recognise employees for their work and any role at Compass, regardless of the location, is eligible for additional discretionary bonuses and equity. 【Base salary per annum】: $160,000 - $210,000 USD Benefits & Compensation: For an overview of our benefits package and compensation information, please visit "Working at Compass". Equal opportunities: Reasonable accommodation We are committed to building a workplace where everyone’s wellbeing matters. If you need reasonable accommodation during the interview process to be at your best, please let our recruiting team know. UK applicants We are proud of our commitment to diversity and equality (pursuant to the Equality Act 2010). We do not discriminate based upon race, religion or belief, colour, nationality, ethnic or national origin, gender, pregnancy or maternity, marital or civil partner status, sexual orientation, gender reassignment, age or disability. US applicants Compass Pathways is proud to be an equal opportunity employer. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, and related medical conditions), ethnicity, age, disability, sexual orientation, gender identity, gender expression, military service, genetic information, familial or marital status, or any other status, category, or characteristic protected by applicable law. Sponsorship: Unfortunately, we cannot sponsor employment visas and can only accept applications if you have employment rights in the country to which you are applying. Data Privacy: All data is confidential and protected by all legal and data privacy requirements, please see our recruitment Privacy Notice to learn more about how we process personal data.

• Own the email channel operations, performance, and compliance • Execute campaign builds and enhance database workflows • Implement AI for streamlined execution and personalization • Build systems that scale and optimize email performance