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Scratch Financial is the world's simplest patient financing solution.
Analyst 2, Resource Planning
Location
California + 10 moreAll locations: California | Colorado | Hawaii | Illinois | New Jersey | New York | Maryland | Massachusetts | Minnesota | Vermont | Washington
Posted
111 days ago
Salary
$39.5K - $92.5K / year
Seniority
Mid Level
Job Description
Analyst 2, Resource Planning
Scratch Financial
• Responsible for creating and handling schedules based on forecasts • Prepare accurate and timely short term forecasting in a high volume contact center • Compile, distribute, and analyze call center performance reports • Match staffing to workload arrival patterns and maintain accurate staffing data
Job Requirements
- 2-5 years of relevant work experience
- Bachelor's Degree preferred
- Technical aptitude in Alvaria/Aspect or similar workforce management tool
- Advanced Excel skills
- Experience within workforce management (scheduling-based work)
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
- Bonuses
- Best-in-class Benefits
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