• Build meaningful relationships with Loopio's Enterprise customers through engaging emails, phone calls, and in-person meetings • Partner with the dedicated Customer Enablement Manager • Develop meaningful plans that feed customer long-term goals • Develop creative strategies to increase customer engagement and drive growth • Manage key metrics that feed into team based goals around retention • Share Customer Success stories through case studies and internal communication • Work with the Product Teams to champion customer insights and stories • Measure and action on engagement data through our Customer Health Score framework

• Work with a team of Customer Success Managers (CSMs) on areas like: • Understanding customer goals and workflows to drive outcomes and long-term value • Serving as a trusted advisor on QA and automated testing best practices • Creating and execute success plans that clearly link product usage to business impact • Building and maintaining alignment with technical and executive stakeholders • Identifying risks early, handle objections, and manage escalations with clarity and urgency • Collaborating with sales, product, and engineering to share feedback and improve the customer experience • Delivering against targets for Net and Gross Dollar Retention (NDR/GDR)

• Run platform onboarding sessions and training workshops with faculty, instructional designers, and LMS administrators at partner universities, tailoring every session to the audience in the room • Support LMS configuration and the technical set-up of FeedbackFruits tools across your account portfolio, navigating different platforms and troubleshooting independently • Prepare adoption data summaries and usage reports that turn raw numbers into clear insights and actions • Work alongside Sales, Marketing, Product, and Support on partner conversations, renewal discussions, and product feedback loops, making sure the APAC perspective is always in the room • Drive pilot implementations from initial setup through to conversion, keeping complex, multi-stakeholder projects moving against firm timelines • Escalate partner issues to Support and Product and act as the APAC perspective internally, making sure what you're hearing in the field shapes how the team works • Travel to partner campuses, regional conferences, and company gatherings in Amsterdam, representing FeedbackFruits in every room you walk into

Role Description We are currently expanding our remote customer experience division and are looking for motivated individuals who enjoy helping clients and delivering exceptional service. As a Travel Customer Success Representative, you will assist with travel coordination, reservation support, and client communication while helping ensure a seamless planning experience. This role is a strong fit for individuals who are detail-oriented, adaptable, and comfortable working independently in a remote environment. No prior experience in the travel industry is necessary, as training and support are provided. - Guide clients through various stages of the travel planning and booking process - Research travel options including hotels, cruises, resorts, flights, and vacation packages using approved booking platforms - Review reservation details carefully to help maintain accurate itineraries and travel records - Provide clients with useful information and recommendations based on their travel goals and budget preferences - Communicate professionally through email, phone calls, and digital messaging platforms - Assist with itinerary revisions, booking updates, and customer service requests - Keep client profiles, booking confirmations, and documentation organized and up to date - Attend virtual training sessions, team meetings, and educational workshops Qualifications - Strong communication and interpersonal skills - Ability to multitask and remain organized in a remote setting - Comfortable working with computers and online communication tools - Reliable internet access required - Self-motivated with strong attention to detail - Must be at least 18 years old - Must be legally authorized to work in the United States, United Kingdom, Mexico, Australia, or Spain Benefits - Remote work flexibility - Self-paced scheduling opportunities - Training and onboarding assistance - Access to supplier incentives, travel discounts, and industry perks - Collaborative and supportive team environment - Growth opportunities and continued skill development