Role Description This role is strictly 100% Remote within Greece. In the world of European insurance, trust is everything. We are looking for German-speaking professionals to join a specialized remote team representing one of Germany's most famous insurance companies. This is a high-level role that goes beyond basic customer service. Working from your own home office anywhere in Greece, you will manage insurance portfolios and handle sensitive claims for over 13 million customers. This position offers a perfect balance: you get to work for a top-tier German company while enjoying the great quality of life in Greece. The Role: Insurance Advice & Management - Policy Expert: Give professional advice on various insurance products—including car, liability, and property insurance—to make sure customers have the best coverage. - Claims Help: Guide customers through the claims process with technical accuracy and a helpful attitude during stressful situations. - Building Loyalty: Keep customers happy by performing personalized coverage reviews and providing excellent administrative support. - Technical Accuracy: Use professional insurance software to manage data under strict German privacy rules (GDPR). - Continuous Improvement: Help the remote team stay excellent by suggesting ways to improve work processes. Qualifications - Native or near-native mastery of German (C1/C2 level). - Professional English (B2 level) for team reports. - Experience in finance, insurance, or law is a big plus. Requirements - Analytical Skills: The ability to break down complex information and give high-value advice to customers. - Calm Under Pressure: The emotional strength to stay professional and helpful when dealing with expensive claims or sensitive questions. - Self-Discipline: A proven ability to stay productive and keep information private while working 100% from home. Benefits - Relocation Support (For People Moving to Greece): - Travel Costs: We pay for your flight to Greece. - Initial Housing: Four weeks of premium hotel stay when you arrive to make your move easy. - Paperwork Help: Personal help getting your local Greek tax (AFM) and social security (AMKA) numbers. - Pay & Career Growth: - Great Salary: A competitive salary paid 14 times per year, plus extra bonuses based on your experience and performance. - Full Insurance: Private health and life insurance starting on your first day. - Office Equipment: We deliver high-quality computer gear and home-office tools directly to your door. - Career Growth: Clear paths to move up into specialist or management roles.

Role Description Whether you are already watching a Mediterranean sunset or dreaming of moving to the birthplace of civilization, this is your chance to join a world leader in technology. We are looking for French-speaking Customer Advisors to represent a world-famous premium tech brand—one known for its beautiful design and innovative "think different" style. This is a 100% work-from-home career, giving you the freedom to work from any location within Greece. The Opportunity: Helping Users Succeed - Provide high-quality support to French-speaking users, helping them solve technical problems and get the most out of their premium devices and services. - Communication Skills: Provide expert help through phone, email, and live chat in French. - Technical Help: Act as an expert, helping users navigate complex software systems and hardware features. - Professional Attitude: Use empathy and professionalism to ensure every customer feels they are getting a premium experience. - Product Knowledge: Stay updated on the latest product launches and software updates to provide accurate, real-time info. - Accurate Records: Carefully document all customer details in the company system to keep things running smoothly. Qualifications - Native or C2-level French is required. - B2 level English for internal meetings and training. - Must live in Greece or be ready to move anywhere in the country before starting. - Comfortable with modern software and a real interest in new consumer technology. - A great listener and a proactive problem-solver. Requirements - Excellent communication and speaking abilities. - Willingness to learn and adapt through a full professional academy provided by the company. Benefits - Relocation Support (For People Moving to Greece): - Free Flight: We pay for your plane ticket to Greece. - Initial Housing: Two weeks in a premium hotel to help you search for your permanent home without any stress. - Paperwork Help: Personal assistance with local Greek taxes and social security (AFM, AMKA) for an easy move. - Modern Tools & Freedom: - Tech Gear: We ship the latest high-quality hardware directly to your home in Greece. - Work Anywhere: Work from a home office in Athens, Crete, or even a small village by the sea. - Pay & Career Growth: - Stable Salary: A competitive salary paid 14 times per year (this includes mandatory bonuses for Christmas, Easter, and Summer). - Total Insurance: Comprehensive private health and life insurance starting from your first day. - Moving Up: Clear paths to be promoted into leadership, quality checking, or training roles.

• Strategic development of our CRM and sales operations structure • Development and ownership of a scalable CRM roadmap • Analysis, optimization and automation of existing sales processes • Building high-performance CRM workflows and integrations • Defining and tracking core KPIs such as conversion rate, pipeline performance and customer value • Establishing a clean reporting and data structure • Close collaboration with the founder, marketing, sales and funnel teams • Identifying new efficiency and growth opportunities • Medium- to long-term: building and coordinating a small operations team • Direct reporting to executive management

• Owning and managing assigned health plan accounts, serving as the primary point of contact for customer success and relationship management. • Building strong, trusted relationships with client stakeholders, including navigating difficult conversations and escalations with professionalism and tact. • Coordinating cross‑functionally with Engineering, Product, Technical Account Management, and other internal teams to shepherd issues through resolution. • Tracking and managing complex client issues, ensuring accountability, progress, and timely outcomes even when direct ownership sits with another team. • Driving customer satisfaction, retention, and long‑term success by proactively identifying risks and opportunities within assigned accounts. • Identifying opportunities to expand value and protect recurring revenue, partnering with internal teams as needed (non‑quota carrying). • Representing the customer internally and ensuring alignment between client needs and organizational priorities.