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Teleperformance

Each Interaction Matters

Digital Solution Manager

ManagerManagerFull TimeRemoteSeniorTeam 10,001+Since 1978H1B No SponsorCompany SiteLinkedIn

Location

Croatia

Posted

14 days ago

Salary

0

Seniority

Senior

Bachelor DegreeGermanEnglish

Job Description

Digital Solution Manager

Teleperformance

• Du entwickelst innovative, ganzheitliche Lösungskonzepte , die Customer Experience, Transformation und den Einsatz von KI-Technologien intelligent verbinden • Du analysierst Kundenanforderungen und Prozesse , um Optimierungspotenziale zu identifizieren • Gemeinsam mit interdisziplinären Teams gestaltest du zukunftsorientierte Service- und Transformationsmodelle • Komplexe Konzepte bereitest du in klar strukturierten, visuell ansprechenden Präsentationen auf • Verantwortung für die methodische Weiterentwicklung unserer Solution-Design-Ansätze

Job Requirements

  • Abgeschlossenes Studium der Wirtschaftswissenschaften, Wirtschaftsinformatik oder eines vergleichbaren Studiengangs bevorzugt, aber nicht zwingend notwendig
  • Mehrjährige relevante Berufserfahrung in den Bereichen Customer Care & Experience, Customer Service, (Strategie-)Beratung oder Solution Design
  • Nachweisliche Erfolgsbilanz in der Gestaltung und Umsetzung multidisziplinärer und/oder länderübergreifender Lösungen
  • Fundiertes Verständnis für digitale Geschäftsmodelle, moderne CX-Technologien, Automatisierung und den Einsatz von KI
  • Erfahrung in der Konzeption komplexer Lösungen sowie der Erstellung von Angeboten und Ausschreibungsunterlagen;
  • Sehr gute Kenntnisse in MS Office, insbesondere PowerPoint und Excel
  • Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift

Benefits

  • Flexible Arbeitszeiten
  • Weiterbildungsmöglichkeiten

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