• Act as a customer-facing advisor, articulating the value of Kinaxis and Maestro and serving as a supply chain planning subject matter expert across the customer journey. • Lead investigation of complex planning behaviors by analyzing data, configurations, and algorithms; identify root cause and drive plans to rapid resolution with cross-functional teams • Provide functional and technical guidance during solution design and development, ensuring teams effectively leverage Maestro capabilities and deliver scalable, maintainable implementations • Define, document, and present Maestro best practices (e.g., authoring standards, data modeling, integration, and performance considerations) to customers, partners, and internal teams • Drive continuous value and adoption by aligning on business objectives and recommending tactical and strategic improvements (process, data, and configuration) that improve customer outcomes • Partner with Product to translate customer challenges into clearly defined use cases and to validate that new features and best practices meet market needs • Advise on and support Maestro integrations and data, including troubleshooting data quality and end-to-end process impacts

• Weekly service visit to assigned farms; visits at least bi-weekly (every 10 days) with additional check-ins as needed • Extensive, on-site data collection (ex: feed & water consumption, bird weight, case weights, ammonia readings, etc.) • Submission of production report data in Excel-based files, including notes and photographs as appropriate • Coordination of feed ordering from HBF's designated mill, including involvement in reports of quality failure or management of consumption • Weekly review of data and feed with Department Leads (Live Operations, Compliance, Feed) • Set your visitation schedule weekly on Google Calendar • Oversee biosecurity, organic and pasture-raised compliance at the farms you service. Including giving verbal warnings, drafting non-compliance warning letters, and developing and enforcing follow-up plans. • Attend training offerings • For new producers, provide onboarding support and ensure barn construction matches AHA or HFAC requirements and organic certification preparations are in line with expectations • Attend new populations, repopulations, and depopulations for hens • On-farm compliance (such as audits), as needed • Any other duties as, needed

• Oversee all aspects of global client management, including implementing benefit plans, providing daily support, building client relationships, and managing renewals. • Offer strategic analysis and consulting expertise for clients’ international benefits programs, helping them design and improve these offerings. • Work collaboratively with team members on complex, global projects that require input from multiple experts. • Educate clients about benefit plan management and ensure compliance with both country-specific and local regulations. • Advise on multinational benefit solutions, such as international pooling, captives, global underwriting, and other financial arrangements. • Provide guidance on programs for global travelers, medical coverage, and expatriate employee benefits. • Manage projects for global clients to ensure they are completed successfully and on time. • Communicate effectively with all levels of a client’s organization, from local HR teams to senior leaders like the CEO and CFO. • Participate in business development by prospecting new clients and supporting the sales process, including responding to RFPs and attending finalist presentations. • Consistently deliver the highest level of client service as expected from our brand. • Collaborate with our network of local and global benefits experts to meet client needs.

• Provide advice in the subject area, including training programs and capability building • Develop training curricula tailored to the local context • Deliver training across multiple countries • Provide timely training reports • Mentor and advise local trainers, prosecutors, and law enforcement personnel to help embed training standards • Provide expert advice to the Program Manager and team colleagues on subject‑matter areas • Contribute to program development, monitoring and evaluation, and program management meetings