Title: Customer Service Rep Location: North Carolina United States Job Description: Req number: R7557 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As the Customer Service Rep. you will respond to provider questions, emails, and calls in a timely and professional manner. Job Description We are seeking Customer Service Representatives to join our team. In this role, you will be the first point of contact for our providers, delivering exceptional support and addressing inquiries related to behavioral and physical health services. This role is remote and full-time. Due to our end client, clients must reside in North Carolina. What You'll Do - Respond to provider questions, emails, and calls in a timely and professional manner - Assist with navigating and resolving a variety of issues, including claims and continuity of care - Work towards meeting and exceeding call center metrics - Manage a high volume of inbound and outbound calls with efficiency and courtesy - Maintain detailed records of interactions, transactions, and comments - Collaborate with Provider Relations and Contracts teams to ensure seamless service - Contribute to team efforts by accomplishing related results as needed What You'll Need Required: - High school diploma or equivalent; higher education or certifications in healthcare or customer service preferred - Experience in customer service, ideally in a healthcare setting - Strong communication skills, both verbal and written - Ability to handle stressful situations with patience and professionalism - Proficiency with computers and typical office software - Knowledge of healthcare systems and terminology is a plus - Flexibility to work holidays and extended hours as required by the Department. Physical Demands - Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards - Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. - Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor $17.00 per hour The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Assist Account Managers with customer-facing activities, provide exceptional service and support during equipment use, and maintain relationships with healthcare professionals to ensure effective product implementation and customer satisfaction.

• 100% REMOTO - CLARO FRONT - ¡CERO VENTAS! • FULL ATC - Sueldo FIJO + BONOS MENSUALES - CAPAS 100% PAGADAS DENTRO DE FORMACION. • Modalidad: Remoto. • Franja horaria : 2:00 pm a 12:00 am (Solo laboras 8 horas + 1 hora de refrigerio) • Descanso: Rotativo

Title: Bilingual Spanish Customer Service Representative Location: Oklahoma City, OK, USA Work Type: Hybrid, Full Time Job Description: Teleflora provides innovative marketing, education, and technology to make sure our member florists get the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to your door. We've been a part of The Wonderful Company family since 1979, and with a nationwide network of florists, we've become the world's largest flower delivery service. With more than 10,000 member florists in North America, we lead the industry by working directly with our florists to hand-arrange and hand deliver every bouquet! Teleflora is looking for enthusiastic candidates fill this entry-level position. As a Bilingual Spanish Customer Service Representative, you'll act as the frontline contact by answering both English and Spanish Florist's calls and processing all customer requests. Customer Service is the one stop shop for our florists. Each interaction with our florists should be used to reinforce Teleflora's commitment to superior Customer Service. You'll have the option of working a hybrid work schedule of Monday-Wednesday in the Oklahoma City office, and Thursday-Friday from home! Working remotely is a voluntary benefit and ability to work in office on Thursday and Friday is available. This role is located in Oklahoma City. Job Description The Bilingual Spanish Customer Service Representative will take customer service-related calls from our English and Spanish speaking member florists including billing calls and confirming floral orders for their shop. Each interaction with our florists should be used to reinforce Teleflora's commitment to superior Customer Service. You'll assist our member florists with their questions, requests, product purchases, and problems. Incoming calls may include, but are not limited to the following: - Flower Orders - Product Orders - Directory Orders and Changes - Credit Card Product and Equipment Orders - Credit Card Equipment Troubleshooting - Customer monthly statements - Web Hosting - Additional duties as needed Qualifications Education: High School Diploma or equivalent is required - Fluent in both Spanish and English - Strong written and oral communication skills - Ability to make decision with little direction - Strong attention to detail - 1-2 years Customer Service/Call Center experience - Basic math skills - Ability to speak clearly in a well-modulated voice using good diction - Typing 25 WPM/ net minimum - Knowledgeable in basic computer skills Working Conditions: - Must be able to work extended hours (overtime as requested) to meet company deadlines - Flexibility. Shift requirements may change based on department needs and company programs - Holiday time off may be limited due to increased order volume Additional Information - Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including: - 24/7 online physician consultations - virtual mental health resources - life coaching - engaging employee community groups - cash rewards for healthy habits and fitness reimbursements - library of on-demand fitness videos - Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units. - Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses. - Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward. - Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace. - Building a Healthy Society: We focus on improving the social determinants of a healthy society-quality education and medical care, economic mobility, and a healthy environment-to help build thriving communities. Wonderful CSR - Giving Back to the Community: Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities. Say everything and share your "Love Out Loud" with the gift of Teleflora flowers-all made by hand and delivered by hand by your local florist. With more than 10,000 member florists in North America alone, Teleflora offers the kind of personal touches, artistry and expertise you expect from a trusted neighborhood florist-even if that neighborhood is across the country. No prepackaged flowers in nondescript boxes dropped on your doorstep-Teleflora's network of professional florists creates artistic arrangements personally delivered in a vase, often on the same day. Teleflora makes every day an occasion with a two-in-one gift that includes a multipurpose keepsake container for long-lasting enjoyment. Telefora is part of The Wonderful Company, a successful, fast-growing privately held $6 billion company with 10,000 employees worldwide. The Wonderful Company's connection to consumers has health at its heart and giving back in its DNA. The company has a long-standing commitment to corporate social responsibility, including more than $1 billion invested in environmental sustainability; $65 million in charitable giving, education initiatives, and innovative health and wellness programs each year; and $143 million toward the construction of two charter school campuses in California's Central Valley. To view the current Corporate Social Responsibility report, visit csr.wonderful.com.