• Provide first level direct support to partners and customers by responding promptly to inquiries within established Service Level Agreement objectives • Become highly proficient with using Acumatica’s product suite • Troubleshoot and analyze application-related issues and solve problems over phone/chat and web meetings • Establish and maintain a positive and professional relationship with clients • Analyze customer's business and technical requirements and deliver appropriate solutions • Provide continuing education to clients on how to effectively use Acumatica products in their businesses • Manage client technical service requests • Ensure timely resolution of customer issues, escalating when necessary • Ensure clients receive responses to phone/on-line requests within service level response times, as specified per contractual agreements and in service delivery plans • Communicate proactively with accounts regarding product and program information, supportability issues, and strategic product plans where appropriate • Using the Service Desk application, properly reproduce and document client inquiries and reported problems and provide feedback to Acumatica’s R&D and Professional Services & Consulting departments • Share best practices with team members to enhance the quality and efficiency of client support • Participate in individual or team projects, as needed, to expand client support offerings • Document client inquiries and reported problems and provide feedback to Acumatica’s level II support and R&D • Collaborate with other cross-functional team members to discuss customer issues and resolutions and to share best practices • Create Knowledge Base articles for repetitive issues

• Curso virtual gratuito de "Servicio al cliente"

• Informatikai, hálózati hibák regisztrálása és továbbítása megfelelő megoldócsapatoknak • Első szintű hálózati kiesések informatikai eszközökkel való diagnosztizálása és megoldása • Hálózati eszközök figyelése automatizált monitorozó rendszerben • Proaktív hibamegoldás, előrejelezhető kiesések megakadályozása • Jegykezelő rendszer használata, incidensek logolása • Ügyféllel és a különféle megoldó csoportokkal rendszeres kapcsolattartás

Role Description Mercier Consultancy MD is excited to offer an opportunity for Spanish-Speaking Customer Experts to join our team supporting a leading consumer electronics company in Greece. In this role, you will provide exceptional customer service to Spanish-speaking clients, assisting with product inquiries, technical support, and after-sales service. - Deliver professional customer support to Spanish-speaking customers via phone, email, and chat regarding consumer electronics products and services. - Assist customers with troubleshooting, product information, order status, and warranty claims. - Maintain accurate and detailed records of customer interactions using CRM systems. - Collaborate with internal teams to resolve customer issues efficiently and improve service quality. - Stay updated on product developments, company policies, and industry trends. - Contribute to continuous improvement initiatives for customer support processes. Qualifications - Fluency in Spanish (spoken and written) is mandatory; proficiency in English is advantageous. - Experience in customer service, preferably in the consumer electronics or technology sector. - Strong communication and problem-solving skills with a customer-centric approach. - Ability to work effectively in a fast-paced environment and manage multiple tasks. - Familiarity with CRM software and digital support tools. - Willingness to relocate and work in Greece. - Passion for technology and delivering excellent customer experiences. Benefits - Competitive Monthly Salary - Fully Paid Training - Fully Paid Relocation Package - Monthly Performance Bonus - Health Insurance - 2 Extra Salaries Per Year - And Much More...