Role Description Mercier Consultancy MD is seeking highly motivated Spanish-Speaking Transportation Customer Experts to join our dynamic team in Greece. In this role, you will provide professional and efficient customer service to Spanish-speaking clients within the transportation sector, ensuring their needs are met promptly and accurately. This opportunity offers a unique chance to apply your language skills in an international work setting with a supportive team. - Deliver exceptional customer support to Spanish-speaking clients concerning transportation services and inquiries. - Assist customers with bookings, scheduling, and issue resolution through various communication methods. - Maintain detailed records of customer interactions and transactions using CRM platforms. - Collaborate with internal departments to ensure seamless and effective transportation operations. - Stay informed about current transportation policies, products, and procedures to provide accurate guidance to customers. - Identify opportunities to improve customer satisfaction and enhance service delivery processes. Qualifications - Fluency in Spanish (spoken and written) is required; good command of English is an advantage. - Experience in customer service, preferably within the transportation or logistics industry. - Strong communication and interpersonal skills with a customer-focused attitude. - Ability to manage multiple tasks and resolve issues efficiently in a fast-paced environment. - Familiarity with CRM systems and transportation industry software is beneficial. - Detail-oriented, proactive, and committed to providing excellent customer service. - Willingness to work and reside in Greece, comfortable in a multicultural workplace. Benefits - Competitive Monthly Salary - Fully Paid Training - Fully Paid Relocation Package - Monthly Performance Bonus - Health Insurance - 2 Extra Salaries Per Year - And Much More...

Role Description Mercier Consultancy Group is currently hiring Spanish-speaking Financial Customer Experts to join our team in Greece. This role presents an exciting opportunity to develop your career in financial services while enjoying a fully paid relocation to Greece. - Provide professional and efficient support to Spanish-speaking customers regarding financial products and services through multiple communication channels. - Resolve customer inquiries and issues promptly while ensuring a high level of customer satisfaction. - Maintain accurate and detailed customer records in the CRM system. - Collaborate effectively with internal teams to ensure seamless customer experience and problem resolution. - Stay updated with the latest financial industry trends, company products, and regulatory requirements. Qualifications - Fluency in Spanish and good command of English, both written and spoken. - Previous experience in financial customer service or a related field is advantageous. - Strong communication, interpersonal, and customer service skills. - Ability to handle sensitive information professionally and discreetly. - Familiarity with CRM systems and standard office software. - Excellent organizational skills with the ability to multitask and prioritize. - Willingness to relocate to Greece and adapt to a diverse multicultural working environment. Benefits - Competitive Monthly Salary - Fully Paid Training - Fully Paid Relocation Package - Monthly Performance Bonus - Health Insurance - 2 Extra Salaries Per Year - And Much More...

Role Description This position will assist the Behavior Support Specialists, individuals participating in Iowa’s Money Follows the Person (MFP) program, and their community provider(s) with the implementation and training of individualized behavior support plans. This includes establishing relationships with the individual and providing ongoing technical assistance and competency-based training to community providers. This position is fully remote and requires the ability to travel throughout the state, including overnight, and the ability to maintain a home office with high-speed internet. State vehicle provided. This is a specified term position with an end date of 3/31/2027 with a strong likelihood of extension. - Support the implementation of Behavior Support Plans written by Behavior Support Specialists by: - Providing on-site observations - Conducting fidelity and inter-rater reliability checks - Modeling BSP interventions to fidelity to train direct support personnel and/or family members to best support MFP participants (current and former) - Implementing initial ABA (such as initiating communication teaching protocols) under the direction of a Board Certified Behavior Analyst - Providing initial and/or ongoing therapeutic interventions (such as developing and practicing coping skills) under the direction of a Board Certified Behavior Analyst - Participating as a member of participants interdisciplinary teams - Provide ongoing training to Direct Support Professionals and/or family members on individual’s Behavior Support Plans and related participant specific interventions - Provide Direct Support Professionals and other team members with additional resources when needed - Advise regarding additional supports and services that may help meet the participants behavioral support needs - Prepare documentation and reports as required for the needs of the program - Attend meetings with partner entities and prepare materials as requested - Maintain a caseload tracking system - Assist in training new staff in their roles and responsibilities for the MFP program - May participate in the hiring process for new MFP positions including interview and selection processes - Manage UI procurement card - Maintain records on travel and training expenses related to the position - Provide feedback for budget needs for implementation and/or development of the service and report them to the Behavior Support Specialist Supervisor - Assist with tracking progress and effectiveness of behavioral support plans including collecting data on incidents and reoccurrence of problem behaviors - Complete required documentation - Assist with addressing client concerns in consultation with Behavior Support Specialists and Supervisor - Identify and implement quality improvement initiatives - Contribute to strategic planning efforts within the scope of behavioral support services work under the direction of the Behavior Support Specialist Supervisor Qualifications - Bachelor’s degree in a Behavioral Analysis, Psychology, or related field, or an equivalent combination of education and experience - 1 or more years of behavioral programming experience with an emphasis on positive behavioral support philosophies and crisis prevention - Demonstrated knowledge of the Home and Community Based Services system, housing and service options, Intellectual Disability/Brain Injury and related conditions, and knowledge of available resources for information and assistance - Demonstrated excellent written and verbal communication skills, including experience or capacity to demonstrate positive interpersonal skills and work as a cooperative team member - Demonstrated exceptional organizational skills, showing the ability to manage multiple tasks, establish priorities, and complete tasks in a timely manner - Proficiency in MS Office software applications, including Word, Excel and Outlook - Ability to travel extensively within the State of Iowa and hold a valid Driver’s License, plus the ability to meet the University of Iowa Fleet Safety Program driving standards - Ability to maintain a home office and meet technology requirements to conduct business and video conferences using a home internet connection - Ability to work a flexible schedule Requirements - Previous experience with crisis intervention and management strategies - Proficiency in MS Office Computer software applications Planner, One Note, SharePoint, and Teams - Previous experience with a person-focused program; and/or experience empowering clients and caregivers in making informed choices and finding solutions to support clients through this process - Experience managing day-to-day program operations, including functions such as self-scheduling, collecting data, and serving as program liaison Application Process In order to be considered, applicants must upload a resume and cover letter (check the box for required attachment) that clearly address how they meet the listed required and desired qualifications of this position. Job openings are posted for a minimum of 7 calendar days. Successful candidates must self-disclose any conviction history and will be subject to a criminal background check and education verification. This position is not eligible for University sponsorship for employment authorization. Please contact Michael-lynch-2@uiowa.edu with any questions.

• Provide exceptional customer service as a brand ambassador • Support all aspects related to the customer's digital sports platforms • Create best-in-class experiences for fans contacting us • Educate the fan and help them accomplish their goals • Effectively use available technology tools and resources to resolve inquiries • Maintain general knowledge of client’s products and services