• Informatikai, hálózati hibák regisztrálása és továbbítása megfelelő megoldócsapatoknak • Első szintű hálózati kiesések informatikai eszközökkel való diagnosztizálása és megoldása • Hálózati eszközök figyelése automatizált monitorozó rendszerben • Proaktív hibamegoldás, előrejelezhető kiesések megakadályozása • Jegykezelő rendszer használata, incidensek logolása • Ügyféllel és a különféle megoldó csoportokkal rendszeres kapcsolattartás

Role Description Mercier Consultancy MD is excited to offer an opportunity for Spanish-Speaking Customer Experts to join our team supporting a leading consumer electronics company in Greece. In this role, you will provide exceptional customer service to Spanish-speaking clients, assisting with product inquiries, technical support, and after-sales service. - Deliver professional customer support to Spanish-speaking customers via phone, email, and chat regarding consumer electronics products and services. - Assist customers with troubleshooting, product information, order status, and warranty claims. - Maintain accurate and detailed records of customer interactions using CRM systems. - Collaborate with internal teams to resolve customer issues efficiently and improve service quality. - Stay updated on product developments, company policies, and industry trends. - Contribute to continuous improvement initiatives for customer support processes. Qualifications - Fluency in Spanish (spoken and written) is mandatory; proficiency in English is advantageous. - Experience in customer service, preferably in the consumer electronics or technology sector. - Strong communication and problem-solving skills with a customer-centric approach. - Ability to work effectively in a fast-paced environment and manage multiple tasks. - Familiarity with CRM software and digital support tools. - Willingness to relocate and work in Greece. - Passion for technology and delivering excellent customer experiences. Benefits - Competitive Monthly Salary - Fully Paid Training - Fully Paid Relocation Package - Monthly Performance Bonus - Health Insurance - 2 Extra Salaries Per Year - And Much More...

Role Description Mercier Consultancy MD is seeking highly motivated Spanish-Speaking Transportation Customer Experts to join our dynamic team in Greece. In this role, you will provide professional and efficient customer service to Spanish-speaking clients within the transportation sector, ensuring their needs are met promptly and accurately. This opportunity offers a unique chance to apply your language skills in an international work setting with a supportive team. - Deliver exceptional customer support to Spanish-speaking clients concerning transportation services and inquiries. - Assist customers with bookings, scheduling, and issue resolution through various communication methods. - Maintain detailed records of customer interactions and transactions using CRM platforms. - Collaborate with internal departments to ensure seamless and effective transportation operations. - Stay informed about current transportation policies, products, and procedures to provide accurate guidance to customers. - Identify opportunities to improve customer satisfaction and enhance service delivery processes. Qualifications - Fluency in Spanish (spoken and written) is required; good command of English is an advantage. - Experience in customer service, preferably within the transportation or logistics industry. - Strong communication and interpersonal skills with a customer-focused attitude. - Ability to manage multiple tasks and resolve issues efficiently in a fast-paced environment. - Familiarity with CRM systems and transportation industry software is beneficial. - Detail-oriented, proactive, and committed to providing excellent customer service. - Willingness to work and reside in Greece, comfortable in a multicultural workplace. Benefits - Competitive Monthly Salary - Fully Paid Training - Fully Paid Relocation Package - Monthly Performance Bonus - Health Insurance - 2 Extra Salaries Per Year - And Much More...

Role Description Mercier Consultancy Group is currently hiring Spanish-speaking Financial Customer Experts to join our team in Greece. This role presents an exciting opportunity to develop your career in financial services while enjoying a fully paid relocation to Greece. - Provide professional and efficient support to Spanish-speaking customers regarding financial products and services through multiple communication channels. - Resolve customer inquiries and issues promptly while ensuring a high level of customer satisfaction. - Maintain accurate and detailed customer records in the CRM system. - Collaborate effectively with internal teams to ensure seamless customer experience and problem resolution. - Stay updated with the latest financial industry trends, company products, and regulatory requirements. Qualifications - Fluency in Spanish and good command of English, both written and spoken. - Previous experience in financial customer service or a related field is advantageous. - Strong communication, interpersonal, and customer service skills. - Ability to handle sensitive information professionally and discreetly. - Familiarity with CRM systems and standard office software. - Excellent organizational skills with the ability to multitask and prioritize. - Willingness to relocate to Greece and adapt to a diverse multicultural working environment. Benefits - Competitive Monthly Salary - Fully Paid Training - Fully Paid Relocation Package - Monthly Performance Bonus - Health Insurance - 2 Extra Salaries Per Year - And Much More...