• Deliver meaningful and effective client care through acknowledgement, authenticity, and understanding unique needs • Uphold the highest level of Customer Service by being flexible, attentive, reliable and responsive with our clients and colleagues • Take ownership and follow-up (TOFU) – take ownership over the customer experience and provide thorough follow-up, collaborating with team members when necessary • Communicate and develop effective working relationships with colleagues, clients, students, agents, and hosts following CHN policies and protocols for methods, timing, and documentation of all such communications and transactions • Engage with colleagues, host families, and students in order to monitor, manage, and bring closure to homestay inquiries and customer requests • Escalate crisis situations in a prompt and caring manner to the Care & Support Lead, Local Relationship Manager, Regional Director, and/or third-party mental health services • Collaborate with colleagues for second opinion and support in an organizational culture that encourages and depends on teamwork for positive outcomes

Role Description In this role, you will connect with individuals who have requested information about supplemental benefit programs, schedule virtual consultations, and guide them through their available coverage options. Warm leads are provided, allowing you to focus on supporting clients rather than searching for prospects. - Connect with individuals who have expressed interest in learning about benefit programs - Schedule and conduct virtual consultations with clients via Zoom - Match individuals and families with appropriate life, accident, and supplemental coverage options - Guide clients through the enrollment process with professionalism and clarity - Maintain accurate and compliant digital records - Participate in weekly team calls, training sessions, and performance coaching - Collaborate with teammates to share best practices and support team success Qualifications - Strong communicators who are comfortable speaking with clients virtually - Self-motivated professionals who enjoy working independently - People-focused problem solvers who enjoy helping others - Tech-comfortable candidates familiar with tools such as Zoom and CRM systems - Individuals legally authorized to work in the United States - Access to a Windows-based laptop or desktop computer with reliable internet Benefits - 100% remote work environment — work from anywhere in the United States - Flexible scheduling - Warm leads provided — no cold calling or prospecting - Weekly pay via direct deposit - Training and licensing support - Health insurance premium reimbursement - Monthly and quarterly performance bonuses - Leadership development and advancement opportunities - Supportive, collaborative team culture Company Description With more than 70 years of service, AO Globe Life partners with unions, credit unions, and veteran organizations to provide supplemental benefits that help protect the financial futures of working families across the United States. Our remote-first organization focuses on service, leadership development, and meaningful career opportunities. Ready to Apply? If you’re ready to build a flexible remote career where you can grow professionally while helping families access important benefits, apply today and learn more about joining our team.

• Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems • Foster positive relationships by delivering prompt and courteous support • Support customer satisfaction and long-term engagement by ensuring effective resolution of issues • Maintain a professional and empathetic approach in all customer interactions • Work collaboratively with colleagues and leadership to achieve team objectives • Share insights on recurring challenges and suggest opportunities for process or service improvements.

Role Description Wir suchen für die Überlassung an unseren Kunden, die Siemens Healthineers, eine:n Customer Care Center Agent (m/w/d) für unseren Standort 1210 Wien, ab sofort für 38,5 Std./Woche. - Telefonische und schriftliche Bearbeitung von Kundenanfragen im Bereich Medizintechnik - Kundenorientierte Klärung von Sachverhalten und Lösungsfindung - Disposition von Service- und Wartungsterminen (Tickets, Dispatching, Eskalationen) - Koordination und Klärung von/mit Sub- und Transportdienstleistern - Aktive Mitwirkung an der Weiterentwicklung des Customer Care Centers - Pflege der Wissensdatenbank Qualifications - Abgeschlossene Ausbildung (kaufmännisch/technisch) oder vergleichbare Erfahrung - Mehrjährige Berufserfahrung in der Kundenbetreuung oder Logistik - Sicherer Umgang mit IT-Systemen (MS Office, SAP, Ticketing-Tools) - Englisch in Wort und Schrift - Ausgeprägte Kommunikations- und Koordinationsfähigkeit - Proaktive und lösungsorientierte Persönlichkeit Requirements Je nach konkreter Qualifikation und Berufserfahrung ist ein Bruttomonatsgehalt von mindestens EUR 3348,62 vorgesehen (dieses übersteigt jedenfalls das kollektivvertragliche Mindestgehalt). Die letztgültige Gehaltsvereinbarung treffen wir im Rahmen eines persönlichen Gespräches. Benefits - Handy - Homeoffice - Kantine - Parkplatz