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Customer Service Representative, Catalan
Location
Portugal
Posted
3 days ago
Salary
0
Seniority
Senior
Job Description
Customer Service Representative, Catalan
David Kennedy Recruitment Ltd.
• Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems • Foster positive relationships by delivering prompt and courteous support • Support customer satisfaction and long-term engagement by ensuring effective resolution of issues • Maintain a professional and empathetic approach in all customer interactions • Work collaboratively with colleagues and leadership to achieve team objectives • Share insights on recurring challenges and suggest opportunities for process or service improvements.
Job Requirements
- Native / fluent in Catalan both verbal and written.
- Fluent in English (minimum B2 level)
- Previous experience in customer service would be advantageous
- Strong verbal and written communication skills across various platforms (phone, email, chat, social media)
- Basic understanding of customer service principles and the ability to follow standard procedures
- Ability to handle technical inquiries and troubleshoot common issues with guidance
- Ability to quickly learn new softwares and technologies
- Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment
- Organized, detail-oriented, and able to manage multiple tasks simultaneously
- Willingness to learn and adapt in a fast-paced or evolving support environment.
Benefits
- Opportunity to work with a leading global travel & tourism brand
- Competitive salary with performance-based incentives
- Professional growth opportunities within the BPO industry
- Collaborative and supportive work environment
- Access to exclusive travel perks and discounts
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