Role Description Under the direct supervision of Operation Supervisors, the Customer Service Representative is responsible for supporting a diverse membership community and their providers as well as other customers in a timely manner. This includes inbound and outbound engagement with members and/or providers via phone calls or correspondence regarding benefits, eligibility, or customer issues. - Conduct Welcome Calls to new members and perform Health Assessment Surveys as needed. - Provide member education and assist members with Primary Care Physician (PCP) selection and assignments. - Assist with access to care and wellness programs. - Demonstrate passion for providing superior customer service to our members and continually seek to understand the needs of those we serve. - Follow internal processes and procedures to ensure all activities are performed in accordance with departmental and company policies and procedures. - Create accurate and timely documentation concerning all inquiries taken in accordance with established protocols to ensure resolution is provided and presented in a clear and accurate manner. - Present and project a positive image of the company in and out of the office to fellow associates, members, providers, and the community by being courteous, helpful, energetic, respectful, and polite. - Strive to resolve an inquiry on first contact while ensuring that the inquiries have been addressed to the customer’s satisfaction by using all resources in an efficient and timely manner. - Provide feedback and/or solutions to supervisor to ensure continuous process improvement and provide better customer experience. - Create and support an environment which fosters teamwork, cooperation, respect, and diversity. - Maintain an awareness of all product knowledge information. - Able to respond positively to support change within the department and the company. - Routinely meet or exceed contact center key performance indicators. - Perform other duties as assigned. Qualifications - High School Diploma or GED. - 1-year of prior customer service experience. - Experience in the healthcare or managed care industry is preferred but required. - Proficiency in PC applications within a Microsoft Windows environment. - Demonstrated verbal and written communication skills combined with listening and problem-solving ability to identify needs, seek solutions and resolve customers’ concerns. - Ability to work well in a team environment and willingness to learn and adopt customer service methods and practices. Requirements - Training is conducted onsite Monday through Friday from 8:30 AM – 5:00 PM and lasts approximately 6–7 weeks (maximum). - Upon successful completion of training, the role will transition to a remote work environment. - This position requires flexibility to work shifts between 7:00 AM – 7:00 PM. - Your permanent schedule will be assigned toward the end of training and will remain consistent based on operational needs. Benefits - Flexible work solutions include remote options and hybrid work schedules. - Competitive pay, paid time off, holidays, and volunteer events. - Health insurance coverage for you and your dependents starting Day 1. - 401(k) retirement savings plan. - Tuition reimbursement. - And more.

Title: Customer Service Specialist Location: Neenah, WI, US, 54957 Workplace: Non-Exempt - Non-Sales Department: Client Service Job Description: Requisition #: 20688 Functional Area: Client Service Employment Type: Full-Time Work Options: Remote / Work from Home in the US #LI-Remote Work Hours: Monday-Friday (1) 7:00am-3:30pm (1) 7:30am-4:00pm Position Summary Join J. J. Keller as we help employers protect people and the businesses they run. With more than 7 million employers in this country, the need for our safety and compliance solutions is always growing. We have a highly supportive, ethical and remote-friendly culture, with the majority of our associates working from home. J. J. Keller has an opening in our Managed Services department for a Customer Service Representative. This department is comprised of fleet and regulatory compliance experts who clients rely on to off-load the time consuming / complex tasks of managing driver safety and vehicle compliance. Our internal team of almost 600 compliance associates perform work to ensure our clients stay up-to-date on various regulatory requirements. In this Customer Service Specialist role, you will be responsible for answering calls from our clients and assisting them with obtaining trip permits in a timely and accurate manner. Why J. J. Keller? - $23.50/hr. - 17 days of PTO + 8 Paid Company Holidays + 1 Paid Floating Holiday - Annual Reviews + Merit Increases + Quarterly Bonus Program - New Hire On-the-Job Training - Career Growth Opportunities - Medical + Dental + Vision Insurance - 401(k) with Employer Match + Company-funded Profit Sharing Job Responsibilities - Serves as the primary interface with clients to determine trip permit requirements, to include such tasks as: - Maintaining an open line of communication via phone, e-mail, fax, and correspondence - Educating clients on regulatory requirements, providing interpretations and best practices - Determining clients' needs and how J. J. Keller can best serve those needs - Initiates and maintains work orders to ensure proper permits are being secured. - Monitors completion of permits and provides feedback to clients as necessary. - Secures temporary permits (fuel/trips, oversize/overweight, annual and regional) for clients in an accurate and timely manner. Validates accuracy of permits and distributes to clients. - Maintains appropriate documentation, such as client profile, call notes, state fees to be charged to clients, charges applied to corporate credit card and escrow funds, work order information, etc. - Assists with resolving issues related to permits, client service, invoicing and payments. - Maintains expertise pertaining to applicable local, state and federal regulations in order to provide education and clarification to clients. - Maintains confidentiality of client information under the FCRA, HIPAA, and other regulatory entities. Adheres to the department's data security policies pertaining to Personal Identification Information. Qualifications Experience: - 3+ years of experience in customer service environment, with 1+ years being in a call center. Education: - High School Graduate or General Education Degree (GED). Other Skills/Qualifications: - Must be proficient in the use of a PC and MS Office Suite, including intermediate functions. - Commitment to providing outstanding client service. - Excellent verbal and written communication skills. - Strong organizational, problem solving, and analysis skills. - Ability to work in a fast-paced, deadline driven environment. - Knowledge of applicable regulations preferred. - Willingness to participate in background check/fingerprinting requirements at state or local jurisdictions to obtain access as needed to fulfill services. Physical Requirements Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. We Protect People & The Businesses They Run™ Every associate at J. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America. J. J. Keller History: November 1, 2023, marked 70 years of business for J. J. Keller & Associates, Inc. Click HERE to take a tour through three generations of this family-owned business – from our founding as a one-man consulting firm through decades of delivering on our purpose of protecting people and the businesses they run. J. J. Keller Career Stories: Click HERE to hear from our associates about what they have to say about life as an associate at J. J. Keller. J. J. Keller Earns 8th Great Place to Work Certification™: Click HERE to find out what makes J. J. Keller great. J. J. Keller Certified as a Top 100 Most Loved Workplace® in America: Click HERE to find out why our associates LOVE working at J. J. Keller. 2024 Top Company for Women to Work for in Transportation: Click HERE to learn more about this prestigious recognition. If you experience system-related issues or need assistance with the online application, please call (920) 720-7700. Professional Referral Program: Not the right role for you, but know someone who could be a great fit? Click HERE to refer them to us through our Professional Referral Program and you will earn a cash payment if your referral is hired. J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Title: Long Term Disability Claims Advocate Location: Charlotte, NC, US Workplace: Remote Department: Claims Job Description: Alternate Locations: Work from Home; Charlotte, NC (North Carolina); Omaha, NE (Nebraska) Work Arrangement: Remote : Work at home employee residing outside of a commutable distance to an office location. Relocation assistance: is not available for this opportunity. Requisition #: 76091 The Role at a Glance We are excited to bring on a highly motivated Long-Term Disability (LTD) Claims Advocate to our ever growing claims organization. As an LTD Claims Advocate, you will manage a workload of Long-Term Disability claims independently in accordance with established procedures and guidelines. You will be responsible for conducting initial and ongoing interviews with claimants, obtaining, and reviewing medical records and making timely and ethical claim determinations. You’ll complete a thorough training program to develop new skills and give you the confidence you need to be successful in your new role. If you enjoy working in a fast-paced team environment, then please read on! What you'll be doing - Communicating with claimants, employers and various medical professionals through phone and e-mail to gather information regarding Long Term Disability Claims and state and federal benefits when applicable. - Collaborating with fellow case managers, nurse case managers, vocational case managers, and consulting physicians to make appropriate, ethical, and timely claim determinations. - Reviewing complex medical records and effectively leveraging a variety of tools and resources to understand appropriate approval durations and future action planning throughout the life of the claim. - Providing exceptional customer service and proactively recognizing customer needs and areas of opportunity. What we’re looking for Must-haves: - High School diploma or GED or minimum Associate degree in lieu of required experience. - 3-5 years of claims experience directly aligned to the specific responsibilities for this role or; - For candidates with an Associate degree, 0-1 year claims experience directly aligned to the specific responsibilities for this role. - Strong written and verbal communication skills. - Excellent organization skills with the ability to multi-task. Nice-to-haves: - Experience with disability and/or absence management. Application Deadline Applications will be accepted through May 29th, 2026, and posting may come down earlier due to applicant volume. What’s it like to work here? At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. What’s in it for you: - Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes - Leadership development and virtual training opportunities - PTO/parental leave - Competitive 401K and employee benefits - Free financial counseling, health coaching and employee assistance program - Tuition assistance program - Work arrangements that work for you - Effective productivity/technology tools and training The pay range for this position is $25.87 - $35.84 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package. About The Company Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services. With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach. Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice. Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Follow us on Facebook, X, LinkedIn, Instagram, and YouTube. For the latest company news, visit our newsroom. Be Aware of Fraudulent Recruiting Activities If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters. Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious. Additional Information This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities. Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees. Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558. This Employer Participates in E-Verify. See the E-Verify notices. Este Empleador Participa en E-Verify. Ver el E-Verify avisos.

Role Description We are currently hiring a Remote Travel Support Specialist to assist clients throughout their travel journey—from planning and booking to pre-travel support and trip-related updates. In this role, you will help travelers feel informed, supported, and taken care of while providing professional service in a fully remote environment. No prior travel industry experience is required, but is a plus. We provide training, mentorship, and tools to help you succeed. - Assist clients remotely through phone, email, and online messaging - Manage reservations, booking updates, cancellations, and special requests - Share clear and detailed information regarding destinations and travel policies - Monitor upcoming departures and proactively contact clients when necessary - Professionally resolve inquiries and concerns to maintain high customer satisfaction Qualifications - Strong written and verbal communication abilities - Background in customer service (travel industry experience is a plus) - Detail-oriented and highly organized - Able to work independently in a remote setting - Quick to adapt to booking platforms and digital tools - Enthusiastic about helping others travel smoothly Requirements - Laptop or desktop computer - Reliable broadband internet connection - Smartphone for communication and updates Benefits - 100% remote work environment - Flexible scheduling - Ongoing training and development - Career advancement opportunities - Travel-related benefits and exclusive discounts - Friendly and supportive remote team