Title: IT End User Support Specialist , Deal Support CoE L2C EU/AS Location: Prague 5, CZ, 158 00 Department: Information Technology Job Description: We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. What you'll build: As an IT End User Support Specialist for Deal Support CoE L2C EU/AS, you help our customer-facing roles (e.g. sales team) to be more productive. This allows them to focus on their customer first, simplifying the buying experience with SAP. In your role, you bring reliable, qualitative, and professional assistance to both transactional and business-related questions. You will learn about and support various business applications, processes, and deal motions – and therefore gain a deep understanding of how sales operate in a Cloud company. This specific role will focus on supporting Cloud, On Premise, Services Sales, and future deal motions and processes, therefore securing our current business and engaging in the transition to new. Core Tasks: - Handling end-user inquiries – detecting the problem, troubleshooting, dispatching, and closing the issue. - Maintaining awareness of trending issues and engaging with the appropriate stakeholders to mitigate escalations. - Working in a multi-channel environment where support is provided via chat, call-out, and ticketing. You may engage in simple exchanges or more complex consultations based on your growing levels of expertise - Exchanging best practices and following standard execution models to help our team be most efficient. - Participating in, contributing to, or hosting learning and networking activities to consistently grow know-how and collaboration. - Testing new features in the system and giving feedback. - You may contribute with input and/or take the lead of scope-related or process-related projects. - A take-charge mindset and the ambition to lead a project or a team are a plus. What you bring: The right candidate is curious and solution oriented. They are fast learners and easily communicate and connect with people within and beyond the team, virtually and/or in person. In addition, you will bring: - A customer-service attitude: polite, helpful, quality-oriented, and empathetic. - Analytical skills/Inquisitive mindset: asks the right questions. - Multitasking/ prioritization skills. - Strong English communication skills. - Confidence in navigating challenging situations and finding solutions. - The ability to work both independently and within a team. - A bachelor´s degree and/or equivalent work experience. Where you belong: The BASE Team is the liaison between customer-facing roles and their daily applications, sales processes, and technical development. We specialize in bringing high quality, user-oriented support to make complex situations simple and connect the dots for a smoother end-to-end experience. This includes training and informing our users along each step of the way. The team is spread across the world with three main hubs in Prague, Manila, and Buenos Aires. Our team members are motivated and committed to collaborate and partner for success, aspiring to be a best-in-class support unit. #LI-IK1 Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: 453651 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Role Description We are looking for a Level I Help Desk Technician to join our IT team and serve as the first point of contact for our employees across all locations. This is a hands-on role supporting a modern, cloud-first environment built on Microsoft 365, Intune, and Jira. - Serve as the first point of contact for employees seeking technical assistance over the phone, by email, and in person. - Perform remote troubleshooting through diagnostic techniques and relevant questions to determine the best solution based on the issue and details provided. - Walk employees through the problem-solving process and escalate unresolved issues to the next level of support. - Record, track, and update tickets, resolutions, and IT assets in Jira. - Administer Microsoft 365 user accounts, including account creation, password resets, license assignment, and group administration. - Administer Exchange Online objects, including distribution lists and shared mailboxes. - Enroll, configure, and manage iOS, macOS, and Windows devices through Intune MDM. - Create and manage QuickBooks user accounts. - Provision and support DialPad VOIP users, devices, and call routing. - Prepare equipment (PCs, phones, tablets, printers) for use by new and current employees, and track all IT assets in Jira. - Troubleshoot PC, iOS, and printer hardware, as well as operating system and software issues. - Pass on feedback and suggestions from employees to the appropriate internal team, and identify opportunities to improve procedures. - Participate in an on-call rotation, including nights and weekends, to provide 24-hour support. - Travel occasionally to Rolfson Oil yards and facilities as assigned. - Other duties and projects as assigned. Qualifications - A+ certification or equivalent hands-on experience. - Hands-on experience administering Microsoft 365 (account creation, password resets, group management, license assignment). - Hands-on experience administering Exchange (distribution lists and shared mailboxes). - Strong operating system, hardware (PC, iOS, and printer), and software troubleshooting skills. - Clear written and verbal communication skills. - Strong problem-solving skills and a demonstrated ability to learn new tools quickly. - Detail-oriented with the ability to multitask and prioritize appropriately. - Customer-oriented and even-tempered under pressure. - Ability to lift up to 50 lbs. - Willingness to travel occasionally to remote yards and facilities. - Willingness to participate in a nights/weekends on-call rotation. Preferred Experience - Intune MDM for iOS, macOS, and Windows device management. - Jira (or a comparable ITSM/ticketing and asset management platform such as ServiceNow, Freshservice, or Zendesk). - QuickBooks user administration. - DialPad (or a comparable cloud VOIP platform such as RingCentral, Zoom Phone, or 8x8). - Remote desktop and remote support tools. - Basic networking and structured cabling. - Android device support. Benefits - Medical, Dental, and Vision health insurance elections. - Basic Life Insurance, Long Term Disability Insurance, and AD&D Insurance provided at no cost. - Supplemental Life Insurance, Short Term Disability Insurance, and Accident Insurance elections. - 401(k). - Weekly Pay. - 24/7 office support.

Role Description The IT Support Specialist serves remotely as the frontline face of IT for our Santa Clara office, providing reliable, professional, and fast on-site support to all onsite workers. Operating on a rotating schedule that ensures one specialist is always present during business hours, these individuals handle everything from day-to-day troubleshooting and access issues to the procurement and provisioning of equipment. They are the first point of contact for any technology need — and their speed, ownership, and professionalism directly shapes the onsite worker experience. This role is primarily focused on providing day-to-day frontline IT support, including: - Windows troubleshooting - Login and access assistance - Peripheral device support - Resolving general end-user technical issues In addition to technical support responsibilities, the role also includes ownership of IT equipment procurement, provisioning, and operational coordination. We are looking for someone who is proactive, professional, responsive, and dependable, with a strong sense of ownership and urgency. As this position supports onsite teams in Santa Clara, the ability to provide timely assistance and effectively collaborate across different time zones is essential to ensuring seamless IT support coverage. Please note that this role requires working remotely in the US shift, with working hours from 8:30 PM IST to 5:30 AM IST. Additionally, night shift allowances will be provided. Qualifications - Bachelor's degree or equivalent work experience, preferably in Computer Science or IT/IS. - 3+ years of hands-on IT support or systems administration experience in a professional office environment. - Strong working knowledge of Windows and Mac OS troubleshooting, browser-based applications, and enterprise SaaS platforms (e.g., Office 365, SharePoint Online, Microsoft Teams, Citrix ShareFile, Okta, Zendesk, Workday, JIRA, Confluence). - Microsoft Azure Active Directory user and device administration experience. - Microsoft Intune and Endpoint management experience. - Experience with hardware procurement and provisioning — including vendor coordination, asset tracking, device configuration, and software license management. - Familiarity with file and folder NTFS security permissions, share permissions, security groups, and Microsoft 365 groups. - Understanding of fundamental network technologies (DHCP, DNS, VPN, NAT, etc.) including hands-on IP address configuration, network patching, and switch installation. - Proven ability to resolve issues quickly, manage multiple requests simultaneously, and prioritize effectively in a fast-paced environment. - Excellent interpersonal and communication skills — able to clearly explain technical issues to non-technical onsite workers with patience and professionalism. - Strong written and verbal English communication skills. Requirements - PowerShell, Logic Apps, Power Automate, and/or Power Apps experience. - Broad infrastructure background covering networking, operating systems, and application topologies. - Experience with ISP equipment and hands-on network infrastructure work. - CompTIA A+, Google IT Support Certificate, Microsoft certifications, or equivalent. Your Competencies - The desire and ability to deal with everyone in a professional, timely, and efficient manner. - Strong work organization, prioritization, and time management skills. - Methodical troubleshooting and problem-solving approach. - Fast learner who can adapt quickly to new systems and environments. - Ability to take initiative, ownership, and proactively investigate issues before they escalate. - High sense of ownership and urgency; known for following issues through to resolution without needing to be prompted. Success Looks Like - Consistent on-site coverage with zero gaps — onsite workers always have access to an IT resource when needed. - Fast, professional resolution of L1 tickets with high onsite worker satisfaction scores. - New hire equipment is procured, configured, and ready before day one — every time. - Inventory, asset records, and software licenses are accurate, current, and audit-ready. - Escalations to higher tiers are well-documented, reducing resolution time for more complex issues. - Onsite workers across the office view IT as a reliable, responsive partner — not a bottleneck. Key Responsibilities - Serve as the primary on-site IT contact for all onsite workers, resolving Level 1 hardware, software, and connectivity issues quickly and professionally. - Provide support across all enterprise on-premise and cloud-based systems including Office 365, SharePoint Online, Microsoft Teams, Citrix ShareFile, Okta, and related platforms. - Troubleshoot Windows and Mac laptops and desktops, browser-based applications, peripheral devices (mice, keyboards, monitors, etc.), and common login/access issues.

Role Description This position is responsible for installation, maintenance, servicing, and testing of high quality medical device systems and system components. Qualifications - Associates or technical degree required (or relevant experience) - Bachelors degree in Biomedical Engineering is preferred - Exceptional troubleshooting ability - Physical ability to lift 50 pounds - Mechanical assembly, able to work with tools - Previous experience in a medical device company preferred - Strong organizational and follow-up skills - Ability to interface with multiple groups in the organization to resolve service issues Requirements - Primary responsibility is to perform proper system installation - Conduct system hardware and/or software upgrades - Handle service repair calls - Complete regularly scheduled preventive maintenance service on medical systems - Provide complete and accurate service records for submittal to Quality Management System - Efficiently manage work related travel and relevant communication based on weekly schedule set forth by Field Service Manager - Provide accurate and regular business expense reports, adhering to Company policy - Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements Benefits - Medical and Prescription Drug Plans - Dental Plan - Vision Plan - Health Savings Account (for High-Deductible Health Plans) - Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit) - Supplemental Life Insurance - Short Term Disability (coverage varies by state) - Long Term Disability - Critical Illness, Hospital coverage, Accident Insurance - MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance - 401(k) Company Description Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines. Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.