Rolfson Oil

Role Description We are looking for a Level I Help Desk Technician to join our IT team and serve as the first point of contact for our employees across all locations. This is a hands-on role supporting a modern, cloud-first environment built on Microsoft 365, Intune, and Jira. - Serve as the first point of contact for employees seeking technical assistance over the phone, by email, and in person. - Perform remote troubleshooting through diagnostic techniques and relevant questions to determine the best solution based on the issue and details provided. - Walk employees through the problem-solving process and escalate unresolved issues to the next level of support. - Record, track, and update tickets, resolutions, and IT assets in Jira. - Administer Microsoft 365 user accounts, including account creation, password resets, license assignment, and group administration. - Administer Exchange Online objects, including distribution lists and shared mailboxes. - Enroll, configure, and manage iOS, macOS, and Windows devices through Intune MDM. - Create and manage QuickBooks user accounts. - Provision and support DialPad VOIP users, devices, and call routing. - Prepare equipment (PCs, phones, tablets, printers) for use by new and current employees, and track all IT assets in Jira. - Troubleshoot PC, iOS, and printer hardware, as well as operating system and software issues. - Pass on feedback and suggestions from employees to the appropriate internal team, and identify opportunities to improve procedures. - Participate in an on-call rotation, including nights and weekends, to provide 24-hour support. - Travel occasionally to Rolfson Oil yards and facilities as assigned. - Other duties and projects as assigned. Qualifications - A+ certification or equivalent hands-on experience. - Hands-on experience administering Microsoft 365 (account creation, password resets, group management, license assignment). - Hands-on experience administering Exchange (distribution lists and shared mailboxes). - Strong operating system, hardware (PC, iOS, and printer), and software troubleshooting skills. - Clear written and verbal communication skills. - Strong problem-solving skills and a demonstrated ability to learn new tools quickly. - Detail-oriented with the ability to multitask and prioritize appropriately. - Customer-oriented and even-tempered under pressure. - Ability to lift up to 50 lbs. - Willingness to travel occasionally to remote yards and facilities. - Willingness to participate in a nights/weekends on-call rotation. Preferred Experience - Intune MDM for iOS, macOS, and Windows device management. - Jira (or a comparable ITSM/ticketing and asset management platform such as ServiceNow, Freshservice, or Zendesk). - QuickBooks user administration. - DialPad (or a comparable cloud VOIP platform such as RingCentral, Zoom Phone, or 8x8). - Remote desktop and remote support tools. - Basic networking and structured cabling. - Android device support. Benefits - Medical, Dental, and Vision health insurance elections. - Basic Life Insurance, Long Term Disability Insurance, and AD&D Insurance provided at no cost. - Supplemental Life Insurance, Short Term Disability Insurance, and Accident Insurance elections. - 401(k). - Weekly Pay. - 24/7 office support.