• This is a people leader role with direct responsibility for leading, coaching, and developing a team in support of GM’s dealer network across the Southeast Region. • They will lead and develop a team that will be supporting GM's dealer network in growing Parts Revenue, Customer Pay Repair orders, customer retention, tools and equipment, technician training, and warranty administration. • Develop a Team of Sales and Service Professionals and take extreme ownership of the core values of the GM brands. • Role model GM’s core beliefs and sets norms for behaviors necessary to maintain a productive team without inhibiting individuality and personal diversity. • Create a customer centric culture of empowerment, results focused mindset and drive change management. • Extreme ownership of Zone Revenue, Retention & Customer Experience. • Lead and manage the Zone team to execute activities and achieve performance goals. • Stay knowledgeable of changes within General Motors and the automotive industry to adapt quickly. • Evaluate processes, systems, and tools to make adjustments. • Responsible for driving revenue growth and achieving KPIs. • Responsible for analyzing dealer’s marketing and merchandising plans and provide effective recommendations to drive service lane traffic. • Responsible for ensuring Business Plan execution and implement effective countermeasures to mitigate headwinds and drive innovation. • KPIs: SRT sales objective, NPS, Field Action Completion, STS Training, EV Training & Compliance, Service Lane Excellence, Work Place of Choice Engagement, Direct Leaders Index, Participation.

• Serve as the primary advocate and trusted advisor for OnStar, GM’s software and subscription services, My GM Rewards, and GM Rewards Credit Cards within your assigned dealerships • Build strong, trust‑based relationships with dealer principals, general managers, sales leaders, and service leaders by deeply understanding their needs and consistently delivering value and follow‑through • Act as the primary liaison between OnStar, GM vehicle brands, and your assigned dealerships, ensuring alignment on priorities, messaging, and expectations • Inspire belief in OnStar and GM’s connected ecosystem – clearly communicate how our products and services elevate customer experience, deepen brand loyalty, and drive dealership profitability • Be the subject matter expert for My GM Rewards and GM Rewards Credit Cards, helping dealerships use loyalty as a powerful tool to retain and delight customers across sales, service, and ownership • Harness data and analytics to drive performance – conduct regular performance reviews (monthly and quarterly), identify opportunities, and co‑create dealer action plans that deliver continuous improvement and sustainable growth • Monitor performance at the Dealer, District, Zone, and Region levels and influence results that meet or exceed aggressive monthly, quarterly, and annual goals through coaching, training, and action planning • Design and deliver impactful training – lead live, in‑dealership and virtual sessions with dealer leadership and front‑line teams, covering: OnStar services and benefits, My GM Rewards and GM Rewards Credit Card, connected vehicle technologies (e.g., mobile app, Google Built‑In, over‑the‑air updates, and eligible features like Super Cruise), best‑in‑class customer onboarding and delivery experiences • Confidently troubleshoot issues related to OnStar, the GM mobile app, and internal platforms, ensuring teams can support customers end‑to‑end • Ensure every customer experiences the technology they’ve purchased – from setup and enrollment through ongoing engagement – so the connected experience becomes a natural part of ownership • Build strong internal partnerships across GM’s field ecosystem, including Vehicle Sales, Service & Marketing, Fleet and Commercial Sales, OnStar Digital Services, and Loyalty teams, working together as one team to serve dealers and customers • Support product and feature launches to ensure aligned marketing and messaging between GM and your dealers, creating a seamless, compelling story for customers in your district • Resolve dealer and customer satisfaction issues through appropriate channels, always protecting trust in the GM and OnStar brands • Bring a “Better Never Stops” mindset to everything you do – continuously learning, adapting, and sharing best practices as our products, services, and customer expectations evolve

Carrier Access Manager (Cox Business) Join a goal-driven sales organization with the opportunity to grow revenue quickly! Cox Business is looking for a strategic and results-oriented individual to serve as the Carrier Account Manager for our East Region. This position will grow revenue with new business opportunities in the fiber and infrastructure space in partnership with the assigned carrier's organization. What's in It for You? Here's a sneak peek of the benefits you could experience as a Cox employee: - A competitive salary and top-notch bonus/incentive plans. - A pro-sales culture that honors what salespeople (like you!) contribute to our success. - Exceptional work-life balance, flexible time-off policies and accommodating work schedules. - A true team environment, with 3 days of real-life collaboration in the office. - Comprehensive healthcare benefits, with multiple options for individuals and families. - Generous 401(k) retirement plans with company match. - Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. - Professional development and continuing education opportunities. - Access to financial wellness/planning resources. Check out all our benefits. What You'll Do - Jointly develops account plans with National Account Managers in line with national account strategies to achieve revenue and growth commitments in support of company goals for national carrier accounts - Works with the National Carrier Sales Team to act as account management contact with local market carrier customer representatives. Leads business development, implementation and service delivery conversations during the sales process. - Responds to the NAD requests for service quotes for carriers within timeframes as defined in carrier MSAs - Monitors customer information via email and calls to gain an understanding of project status, concerns, and issues to maintain in-depth knowledge of their businesses, industry, and key competitors. - Meets regularly with carrier customer to identify their transport, data and infrastructure service needs and discuss service delivery and process changes. Cultivate relationships with customers to form a partnership at the system level to provide excellent service and develop future business opportunities. - Collaborates with customers on initiatives, and provides forecasts, budget, and build-out expectations for specific projects. - Makes complex sales presentations in partnership with the National Account Manager to carrier/wholesale customers. Uses consultative selling techniques to leverage the position of Cox Business and the carrier/wholesale products it offers to influence buying decisions - Develops business, negotiates pricing, service levels, and terms/conditions of contracts with local/regional carrier customer. Provides feedback to the National Account Managers concerning pricing, service level agreements, and terms and conditions associated with MSAs in the markets where they are responsible for supporting national contract negotiation - Manage pre-sales technical relationship with wireless carrier's Transport, RF and Real Estate teams. - Provide customer insight and vision to develop Cox's wireless infrastructure services partnering with internal Cox departments to implement small cell, fiber and microwave services that meet budget and interdepartmental goals. - Work with equipment OEM's to keep infrastructure design and implementation teams versed in the latest industry products being deployed on behalf of the customer. - Ensures that local processes conform to all contract commitments made on behalf of Cox to each carrier, including pricing, trouble management, SLAs, and network performance requirements. - Collaborate with external customer and internal Operations & Engineering to forecast network demand, identify new opportunities, and advise on network infrastructure expansion opportunities. - Communicates customer technical project status, concerns, sales opportunities, implementations, and related issues internally with stakeholders as required. - Attends job-related training and informally remains current on technical information regarding Cox's telephony and infrastructure product offerings, Customer Premises Equipment (CPE), networking, and sales through completion of required/recommended training program. - Meet assigned revenue quota objectives Who You Are Minimum - Requires BS/BA in related discipline or 10+ years of experience in related field (i.e., Sales and Operations) OR MS/MA and 5+ years of experience in related field. Will consider additional industry experience in lieu of degree - 4+ years telephony, communications equipment and/or data transport experience 2+ years wireless site development and RF planning experience - A holistic understanding of cellular infrastructure permitting and deployment processes - A holistic understanding of cellular infrastructure technology including LTE, CRAN, DRAN, DAS. - A holistic understanding of wireless spectrum positions within the US market - Familiarity with related regulatory matters, access service evolution, industry terms and nomenclature, and telecommunication industry standards (e.g. Telcordia, OBF, MEF). - A familiarity with transport services, Ethernet services, and wireline network technology. - An understanding of carrier quote-to-cash operations as well as network management tools and processes. - Willingness to travel up to 50% (nationwide) - Aligning Performance for Success - Building Customer Loyalty - Building Strategic Working Relationships - Building Trust - Team Motivation and Energy - Formal Presentation - Gaining Commitment - Leading Through Vision and Values - Executive Sales Ability / Persuasiveness - Technical / Professional Knowledge and Skills Preferred - 5+ year's successful experience in wireless carrier implementation/or wireless carrier account management. - Small Cell and DRAN industry experience and examples of previous projects developed or sold under applicant's control - Outside Plant Experience Your next big opportunity starts here. Apply to Cox today! USD 94,200.00 - 141,200.00 per year Compensation: Compensation includes a base salary in the range of $94,200.00 - $141,200.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $76,800.00. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets

Requisition Number: 2356920 Optum NY/NJ, is seeking a Senior RN Case Manager to join our team in Fishkill, NY. Optum is a clinician-led care organization that is changing the way clinicians work and live. As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone. At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together. Function is responsible for clinical operations and medical management activities across the continuum of care (assessing, planning, implementing, coordinating, monitoring, and evaluating). This includes case management, coordination of care, and medical management consulting, health education, coaching and treatment decision support. Coordinates, supervises and is accountable for the daily activities of business support, technical or production team or unit. The impact of work is most often at the local level. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Position Highlights & Primary Responsibilities: - Maintain caseload - Reviews the work of others - Develops innovative approaches - Coordinates work activities with supervisors and/or managers - Serve as a clinical resource and coach for Complex Case, Disease and Transitional Case - Management programs, and ED Follow-up - Act as primary preceptor for RN and LPN Case Managers - Assign and support preceptor for all other roles - Support and maintenance of relationships with affordability and vendor programs, including and not limited to palliative care, continuum/fee for services programs, and patient care conferences - Anticipates customer needs and proactively develops solutions to meet them. - Serves as a key resource on complex and/or critical issues - Solves complex problems and develops innovative solutions - Performs complex conceptual analyses - Reviews work performed by others and provides recommendations for improvement. - Forecasts and plans resource requirements - Authorizes deviations from standards - May lead functional or segment teams or projects - Provides explanations and information to others on the most complex issues - Motivates and inspires other team members - Conduct call monitoring and case auditing of staff and implementing performance improvement plans - Ability to work in a fast-paced environment - Facilitate the complaint process by engaging member, family, and caregivers telephonically - Establish a process for member education to assist with self-management goals, disease management or acute condition - Utilize evidenced-based practice to develop interventions - Establish a process to utilize motivational interviewing techniques to understand cause and effect, gather or review health history for clinical symptoms, and determine health literacy - Manage the quality of clinical assessments and Care Plans - Coordinate regular clinical reviews of high-risk cases with members of the Interdisciplinary Care Team (IDCT) - Ensure adherence to relevant state and federal guidelines (e.g., Medicare, Medicaid, SNP, Commercial) and regulatory bodies (e.g., CMS, NCQA, URAC, InterQual) for Complex Case, Disease and Transitional case management - Demonstrate understanding of utilization management processes - Maintain in-depth knowledge of all company products and services as well as customer issues and needs through ongoing training and self-directed research - Monitor staff caseload in an efficient and effective manner to ensure optimal productivity - Monitor and ensure timely and accurate documentation in the care management electronic software system to comply with documentation requirements and achieve individual and collective audit scores of 95% or better monthly - Attends meetings and participates on committees as requested - Identifies opportunities for process improvement in all aspects of member care - Supports data collection and closing of care gaps and quality metrics as assigned and assists the healthcare team in meeting quality metrics - Must always maintain strict confidentiality - Must adhere to all department/organizational policies and procedures - Performs all other related duties as assigned Optum NY/NJ was formed in 2022 by bringing together Riverside Medical Group, CareMount Medical and ProHealth Care. The regional alignment combines resources and services across the care continuum - from preventative medicine to diagnostics to treatment and beyond across New York, New Jersey, and Southern Connecticut. As a Patient Centered Medical Home, Optum NY/NJ can provide patient-focused medical care to the entire family. You will find our team working in local clinics, surgery centers and urgent care centers, within care models focused on managing risk, higher quality outcomes and driving change through collaboration and innovation. Together, we're making health care work better for everyone. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - Current, unrestricted RN license in both New York and New Jersey - Bachelor of Science in Nursing (BSN) - Associate of Science in Nursing - 5+ years of diverse clinical experience; preferred in managed care (delegated medical management), Complex Case Management, Disease Management and Transitional Case Management - 2+ years of diverse clinical experience, preferably in managed care (delegated medical management), Complex Case Management, Disease Management and Transitional Case Management - Proven expert knowledge of case management principles, as evidenced by certification in Case Management (CCM) or willing to obtain within 12 months of employment - Proven knowledge of relevant state and federal guidelines (e.g., Medicare, Medicaid, SNP, Commercial) and regulatory bodies (e.g., CMS, NCQA, URAC, InterQual) - People-management experience, to include motivational leadership, ability to implement performance improvement plans, and a drive to see employees succeed in their work - Experience managing direct reports to performance metrics - Proficient with Microsoft Office applications including Word, Excel, and PowerPoint, and Adobe products - Remote work experience Preferred Qualifications: - 5+ years of managed care (delegated medical management), Complex Case Management, - 1+ years of recent leadership experience (manager, supervisor, team lead, etc.), with ability to partner with staff to build high-performing teams - Disease Management and Transitional Case Management experience - Knowledge of utilization management, quality improvement, and discharge planning - Ability to cultivate a solid internal culture designed around collaboration, feedback, motivation, and accountability - Solid communication and interpersonal skills - Demonstrated ability to work in a fast pace, multi-tasking team environment while meeting deadlines - Highly skilled in leading change efforts and in building solid partnerships with business-line executives - Ability to summarize complex issues and problems into a concise report focused on key findings and outcomes - Ability to consistently manage up and down - Ability to complete initiatives with minimal supervision - Proficiency in developing communication strategies for a wide array of audiences that support strategic objectives - Demonstrated sophisticated written and verbal presentation abilities; experience with the development of presentation materials (collateral, proposals, presentations, talking points, etc.) - Proven proficiency in the management of time, flexibility, and influencing colleagues to meet demanding project/requested timelines Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.