• Act as primary liaison between hospitals and RAPID to ensure RAPID product implementation projects are successful. • Schedule/conduct project kickoff & update calls with hospitals (both commercial & research). • Track, document, and organize site information for commercial and research implementations. • Perform base level troubleshooting & support, including ensuring all test scans process appropriately and configuring base protocols on scanners. • Coach/prepare sites for successful go-lives. • Manage customer relationship & provide amazing responsiveness/experience. • Conduct regular reviews with customer to evaluate utilization/performance. • Work with accounts to identify opportunities of upsell/growth/expansion. • Communicate new product information/educational opportunities.

• Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with clients. - Successfully handle onboarding of multiple clients simultaneously - Understand clients' business objectives - Understand clients' technical requirements which may require leading technical discovery sessions to ensure that our AI-powered customer support solutions are configured appropriately to  meet their needs - Collaborate with internal teams, including sales, product, engineering, and customer support, to address client needs and resolve technical issues. - Develop and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients. - Identify opportunities for upselling and cross-selling our solutions to existing clients. -Track and report on key account metrics, such as customer satisfaction and product usage, and use this information to drive improvements in our solutions.

Role Description We are currently seeking an RCM Vision Specialist to maximize cash flow while maintaining and improving internal and external efficiencies and compliance. This is a remote opportunity. Pay range: $19-$22.50/hr - Serve as a point of contact and subject matter expert for revenue cycle functions, related computer systems, and workflows. - Communicate with teammates, whether via email, messaging, ticket system, phone, in-person, through the EMR, or other method, in a professional and respectful manner. - Identify trends and factors adversely affecting collections and communicate them to leadership. - Participate in other duties that support the mission of providing high-quality and compassionate dental, vision, and orthodontic services to underserved children. Qualifications - At least one year of experience with general office work. - Experience with EMR/EHR. - Experience with insurance companies a plus. - Experience with vision revenue cycle a plus. - Experience with Medicaid billing a plus. - Knowledge of CPT, ICD-10 and other billing codes. Requirements - In addition to the job description, you will be asked to perform other duties that support the business and our mission.

Role Description The CECL Model Development & Implementation Lead leads Current Expected Credit Losses (CECL) model development, enhancement, and end-to-end implementation initiatives, focusing on improving model performance, expanding coverage across new segments, and ensuring models are production-ready within a scalable and automated framework. - Develops and implements Current Expected Credit Losses (CECL) models for material segments without existing coverage, including assessing portfolio characteristics and identifying key risk drivers. - Leads model enhancement and replacement strategy for underperforming models, including reassessment of assumptions, data inputs, and model structure. - Executes end-to-end model development lifecycle, including calibration, testing, documentation, validation readiness, production deployment, and model performance monitoring. - Applies strong understanding of cash flow-based CECL methodologies, including lifetime loss estimation, prepayment, and charge-off dynamics. - Identifies opportunities for system automation and process improvement across data preparation, model execution, and testing. Qualifications - University (Degree) Preferred - Extensive experience in model development, testing, and production implementation across multiple asset classes, including CRE, C&I, and consumer portfolios. - Strong programming skills in Python, SAS, and SQL. - Experience in model performance evaluation and back-testing. - Strong expertise in CECL / ACL frameworks and stress testing. - Master’s degree and above in Economics, Finance, accounting, and related areas (highly preferred). - Experience with Moody’s platforms. Requirements - 5+ Years Required; 7+ Years Preferred. - Physical Requirements: Sedentary Work. Career Level 8IC Posting End Date 5/25/2026