Level AI logo
Level AI

Contact center software using advanced AI & NLU to automate outdated workflows for support agents & QA teams.

Implementation Manager

Location

India

Posted

56 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglishAWSCloud

Job Description

Implementation Manager

Level AI

• Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with clients. - Successfully handle onboarding of multiple clients simultaneously - Understand clients' business objectives - Understand clients' technical requirements which may require leading technical discovery sessions to ensure that our AI-powered customer support solutions are configured appropriately to  meet their needs - Collaborate with internal teams, including sales, product, engineering, and customer support, to address client needs and resolve technical issues. - Develop and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients. - Identify opportunities for upselling and cross-selling our solutions to existing clients. -Track and report on key account metrics, such as customer satisfaction and product usage, and use this information to drive improvements in our solutions.

Job Requirements

  • Bachelor's degree in Computer Science, Information Systems related field OR equivalent experience
  • 3+ years of experience in a hands on technical role; 1-2+ years of experience delivering successful customer implementations
  • Strong technical background with knowledge of SaaS platforms, APIs, and cloud services.
  • Excellent project management skills with the ability to juggle multiple projects simultaneously.
  • Ability to translate complex concepts into  actionable items to  non-technical stakeholders
  • Strong communication skills in English (both written and verbal).
  • Entrepreneurial & Problem-Solving Attitude - Self-motivated, adaptable, and resourceful in tackling implementation challenges
  • Comfortable working  in US hours
  • Optional Requirements :
  • Experience interacting with APIs and using cloud services
  • Experience with integrating with CRMs such as Salesforce
  • Familiarity with intent-based and generative artificial intelligence
  • Experience with Telephony Systems such as AWS Connect, Five9 and Genesys.

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