RapidAI

• Act as primary liaison between hospitals and RAPID to ensure RAPID product implementation projects are successful. • Schedule/conduct project kickoff & update calls with hospitals (both commercial & research). • Track, document, and organize site information for commercial and research implementations. • Perform base level troubleshooting & support, including ensuring all test scans process appropriately and configuring base protocols on scanners. • Coach/prepare sites for successful go-lives. • Manage customer relationship & provide amazing responsiveness/experience. • Conduct regular reviews with customer to evaluate utilization/performance. • Work with accounts to identify opportunities of upsell/growth/expansion. • Communicate new product information/educational opportunities.

RapidAI is the trusted leader in deep clinical AI, helping hospitals deliver faster, more informed care through intelligent imaging and integrated workflows. The Rapid Enterprise™ Platform supports disease states across the care spectrum, but it’s our clinical depth that drives the most meaningful impact — improving decision-making, patient outcomes, and health-system performance. Used by more than 2,500 hospitals in over 100 countries and backed by 700+ clinical studies, including research that helped expand national stroke-treatment guidelines, RapidAI is the most clinically validated AI platform in healthcare. As an Implementation Manager at RapidAI, you will be at the forefront of medical device software development, acting as the vital link between cutting-edge technology and hospital teams worldwide. You will drive the entire project lifecycle, from conducting initial site kickoffs and configuring scanner protocols to coaching clinical teams through successful "go-lives" that directly enhance patient care. This high-energy role offers the opportunity to manage complex, multi-faceted projects independently while building deep relationships with healthcare providers to optimize their use of life-saving software. If you have a background in healthcare IT or clinical imaging and are excited to bridge the gap between technical innovation and real-world medical impact, this is a chance to join a team dedicated to improving millions of lives Why You’ll Love This Role: Direct Clinical Impact: Your work ensures doctors have the best tools to make rapid, life-saving decisions for patients. Autonomy and Ownership: You will work independently to manage your own portfolio of commercial and research implementations. Dynamic Environment: This is a fast-paced role where you will juggle multiple projects and communicate with both technical and non-technical stakeholders. Growth Focus: You aren't just setting up software; you are a consultant helping accounts identify opportunities for expansion and improved performance. Joining the team, you will.... - Schedule/conduct project kickoff & update calls with hospitals (both commercial & research) - Act as primary liaison between hospitals and RAPID to ensure RAPID product implementation projects are successful - Track, document, and organize site information for commercial and research implementations - Perform base level troubleshooting & support, including: - Ensuring all test scans process appropriately - Working with site to configure base protocols on scanners - Coach/prepare sites for successful go-lives - Coordinate training and follow-ups for customers - Manage customer relationship & provide amazing responsiveness/experience - Conduct regular reviews with customer to evaluate utilization/performance - Work with accounts to identify opportunities of upsell/growth/expansion - Communicate new product information/educational opportunities What you bring to the team! - Educational Background: A Bachelor’s Degree or equivalent professional experience is required. - Core Experience: At least 2 years of experience managing complex projects within the healthcare or health-tech field is essential. - Industry Knowledge: Extensive experience working directly with or for hospitals and healthcare IT departments. - Clinical/Technical Literacy: A strong background in imaging, neurovascular, clinical environments, or healthcare-focused IT. - Project Lifecycle Management: Proven ability to lead site kickoffs, track and organize site information, and manage multiple projects simultaneously. - Technical Onboarding: Responsible for coordinating server deployments and technical onboarding, including streamlining complex HL7/PACS integrations and multi-node DICOM protocols across hospital ecosystems. - Communication & Adaptability: Highly effective communication skills with the ability to translate technical details for non-technical users. - Operational Flexibility: Must be independent, self-motivated, and willing to work occasional "odd hours" to meet hospital deployment needs. Nice to Haves - Workflow Optimization: Proficiency in dynamic worklist prioritization within enterprise RIS/PACS environments. - Connectivity Expertise: Skilled in modality-to-PACS connectivity and DICOM destination configuration. - Systems Administration: Expertise in RHEL/CentOS or Ubuntu (Linux) environments. - Professional Certification: Holding a Project Management certification is considered a significant plus. - Software Fluency: Advanced proficiency across Google, Microsoft, and Apple product ecosystems. - Location: Candidates ideally will be located in the Eastern Time Zone of the USA. $100,000 - $110,000 a year Must be legally authorized to work in the United States. Visa sponsorship is not available for this position. Join our mission to help save lives and shape the future of healthcare—we look forward to hearing from you! RapidAI is committed to creating an inclusive and diverse workplace. We provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any type in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Please review our CPRA policies here. For more information on the information we collect about our applicants and how we use it, see our CPRA Privacy Notice here.

• Support all internal users and external customers with product training, knowledge, and expertise in disease specific program and care milestones. • Guide hospital customers through onboarding and launch processes, including but not limited to Rapid mobile, web app, Insights, and new products, ensuring a seamless transition to the Rapid software platform. • Establish and maintain strong relationships with key hospital stakeholders, acting as main point of contact for inquiries and product support. • Design and develop end-to-end workflows for disease specific content. • Track AHA guidelines, industry standards and trends related to disease specific workflows. • Proactively monitor and analyze hospital usage, Rapid mobile adoption and workflow data to identify potential issues and opportunities for optimization. • Collect, analyze, and communicate top customer product adoption issues/competency gaps and design interventions. • Use data analytics for territory analysis to create and present Quarterly Business Reviews (QBRs) with customers. • Cultivate client success stories and testimonials by showcasing the positive impact of the Rapid solution. • Work closely with the sales team to ensure timely renewals and identify opportunities for upselling or cross-selling. • Contribute to cross-functional projects that support the evolving needs of the Clinical Success team.