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RapidAI logo
RapidAI

RapidAI is redefining care for life-threatening neurovascular and vascular conditions

Implementation Manager – Contractor

Location

United States

Posted

60 days ago

Salary

$30 - $35 / hour

Seniority

Mid Level

Bachelor Degree2 yrs expEnglishNode.js

Job Description

Implementation Manager – Contractor

RapidAI

• Act as primary liaison between hospitals and RAPID to ensure RAPID product implementation projects are successful. • Schedule/conduct project kickoff & update calls with hospitals (both commercial & research). • Track, document, and organize site information for commercial and research implementations. • Perform base level troubleshooting & support, including ensuring all test scans process appropriately and configuring base protocols on scanners. • Coach/prepare sites for successful go-lives. • Manage customer relationship & provide amazing responsiveness/experience. • Conduct regular reviews with customer to evaluate utilization/performance. • Work with accounts to identify opportunities of upsell/growth/expansion. • Communicate new product information/educational opportunities.

Job Requirements

  • A Bachelor’s Degree or equivalent professional experience is required.
  • At least 2 years of experience managing complex projects within the healthcare or health-tech field is essential.
  • Extensive experience working directly with or for hospitals and healthcare IT departments.
  • A strong background in imaging, neurovascular, clinical environments, or healthcare-focused IT.
  • Proven ability to hit the ground running to lead site kickoffs, track and organize site information, and manage multiple projects simultaneously within a contract timeframe.
  • Responsible for coordinating server deployments and technical onboarding, including streamlining complex HL7/PACS integrations and multi-node DICOM protocols across hospital ecosystems.
  • Highly effective communication skills with the ability to translate technical details for non-technical users.
  • Must be independent, self-motivated, and willing to work occasional "odd hours" to meet hospital deployment needs.
  • Must be located within the USA in either the Central (CT) or Eastern (ET) time zone to align with client schedules.

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