Role Description We are seeking a committed and experienced Higher Level Teaching Assistant (HLTA) to join our Extended Provision Unit (EPU). This is an exciting opportunity to support pupils who require a more personalised, nurturing learning environment to succeed both academically and socially. The Extended Provision Unit supports pupils with additional needs, including social, emotional, and mental health (SEMH) challenges. The successful candidate will play a key role in delivering high-quality learning, supporting behaviour regulation, and helping pupils engage positively with education. - Plan, prepare and deliver targeted learning activities to individuals and small groups. - Lead lessons in the absence of the teacher, ensuring continuity of learning. - Support pupils with SEMH and additional needs, implementing strategies to promote engagement and wellbeing. - Work closely with teaching staff to adapt learning materials and interventions. - Monitor, assess and report on pupil progress. - Support behaviour management strategies in line with the school’s ethos and policies. - Build positive, trusting relationships with pupils, acting as a role model. - Contribute to the development of personalised support plans. Qualifications - HLTA status or equivalent qualification/experience. - Experience working with children with additional needs, particularly SEMH. - Strong behaviour management skills and a calm, resilient approach. - The ability to lead learning independently and adapt to individual pupil needs. - Excellent communication and teamwork skills. - A commitment to inclusion, safeguarding, and promoting pupil wellbeing. Benefits - A supportive and inclusive school environment. - Opportunities for professional development and career progression. - A dedicated team committed to improving outcomes for all pupils. - Access to wellbeing support initiatives. Safeguarding Statement Oasis Academy Leesbrook is committed to safeguarding and promoting the welfare of children and young people. All appointments are subject to an enhanced DBS check and satisfactory references.

• Provide first level direct support to partners and customers by responding promptly to inquiries within established Service Level Agreement objectives • Become highly proficient with using Acumatica’s product suite • Troubleshoot and analyze application-related issues and solve problems over phone/chat and web meetings • Establish and maintain a positive and professional relationship with clients • Analyze customer's business and technical requirements and deliver appropriate solutions • Provide continuing education to clients on how to effectively use Acumatica products in their businesses • Manage client technical service requests • Ensure timely resolution of customer issues, escalating when necessary • Ensure clients receive responses to phone/on-line requests within service level response times, as specified per contractual agreements and in service delivery plans • Communicate proactively with accounts regarding product and program information, supportability issues, and strategic product plans where appropriate • Using the Service Desk application, properly reproduce and document client inquiries and reported problems and provide feedback to Acumatica’s R&D and Professional Services & Consulting departments • Share best practices with team members to enhance the quality and efficiency of client support • Participate in individual or team projects, as needed, to expand client support offerings • Document client inquiries and reported problems and provide feedback to Acumatica’s level II support and R&D • Collaborate with other cross-functional team members to discuss customer issues and resolutions and to share best practices • Create Knowledge Base articles for repetitive issues

• Curso virtual gratuito de "Servicio al cliente"

• Informatikai, hálózati hibák regisztrálása és továbbítása megfelelő megoldócsapatoknak • Első szintű hálózati kiesések informatikai eszközökkel való diagnosztizálása és megoldása • Hálózati eszközök figyelése automatizált monitorozó rendszerben • Proaktív hibamegoldás, előrejelezhető kiesések megakadályozása • Jegykezelő rendszer használata, incidensek logolása • Ügyféllel és a különféle megoldó csoportokkal rendszeres kapcsolattartás