We are always looking for top talent. Fill out an application and get notified of future openings. Don't meet every single requirement? Studies have shown that those in underrepresented groups, such as women and those in our BIPOC communities, tend to not apply to jobs unless they meet every single requirement and qualification.  At FORM, we are dedicated to building diverse, inclusive, and an authentic workplace-- So, if you're excited about this role but your past experience doesn't align perfectly with the job description, we encourage you to apply anyway.  You may be the right candidate for this or other roles at FORM! About FORM FORM powers the world’s 2 billion mobile workers as they change companies and industries for good, with mobile technology that improves execution from the frontline. FORM activates and connects teams in the field – with leaders, missions, and each other – so they can deliver success in the enterprise. The FORM field execution platform serves as a digital assistant for frontline teams by guiding daily tasks, streamlining data collection, facilitating real-time communication, and providing leaders with real-time intelligence to drive faster actions and better decisions. FORM offers the world’s only integrated task management and image recognition platform and enables smart audits on more display types than any solution in the market, plus industry-leading field communications and photo reporting capabilities. FORM solutions have been deployed by Fortune 500 companies around the world. OUR SOLUTIONS: FORM OpX FORM OpX empowers teams to improve operational compliance by digitizing audits and inspections to reduce risk and improve safety and quality from the frontline. FORM OpX mobile workflows make it easy to capture the right data, at the right place, at the right time – every time. Teams stay connected with instant frontline communications on mobile, and real-time insights allow leaders to spot and fix issues quickly and measure trends over time so teams can take action on the opportunities that move the business forward. GoSpotCheck by FORM GoSpotCheck by FORM unleashes the power of field teams to drive market execution with the only mobile solution that combines dynamic task management, industry-leading image recognition, photo reporting, field team communications, and advanced reporting – all within one easy-to-use platform. Guide teams, improve execution, and drive sales while creating a shared view of the field that helps leaders make better decisions, faster. Sell more with GoSpotCheck by FORM, the field execution app that guides, tracks, and improves performance in real-time. Who We Are We are innovators: We’re here to free mobile workers from the mundane and open up new worlds of possibility and prosperity, powered by the people. We are partners: We’re only as successful as our customers. We provide exceptional support, strategic partnership, and personalized account management to ensure they’re successful. We are problem-solvers: We believe business will help solve the complex challenges facing our planet today. We build products centered on helping them succeed so they can do just that. We are flexible: We believe in a "Work Your Way" Employment Policy. Employees who can effectively perform their job functions remotely may do so indefinitely. Humble + hungry. We measure success by how we help customers win. And we've been in the game a long time (in software years). Every interaction gives us the chance to deliver better service and more value. Along the way we've picked up a few awards, and for that, we're thankful. FORM offers competitive salaries and full benefits for full-time employees and is an Equal Employment Opportunity (EEO) employer--welcoming all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.

• Lead the conduct of the company’s onboarding and risk management program • Implement zerohash’s KYB/KYC Client Onboarding, KYC Refresh, High Risk Customer and Client Reviews, and zerohash audits • Review consumer-facing disclosures, marketing, and advertising for consistency with established zerohash standards • Collaborate with Engineering to escalate and prioritize bugs, product gaps, and client feedback • Build internal tools, scripts, and dashboards to improve the efficiency of the support process and monitor API health

• Identify, evaluate, and implement new systems and solutions, or identify enhancements to existing systems; define requirements and specifications. • Lead the collection, capture, and management of mission user needs from prioritization, concept development, epic and feature creation, and user story writing to support development and deployment as a business analyst subject matter expert. • Liaise between software development teams, logistics and warehouse SMEs (including users and proxy users), and technical solution leadership to ensure that product development, customization, and/or integration aligns with overall architecture, systems, and human centered design (HCD) best practices. • Facilitate the gathering of business-focused requirements to support product development teams, and product owners, including defining the backlog and ensuring the user's perspective is considered. • Work with the product owner and users to determine the operational objectives of business needs and elicit requirements. • Focus on requirements related to improved usability, user experience, and user adoption and engagement. • Manage a register of stakeholder relationships to product team technical leadership, functional representatives, and user representatives. • Conduct necessary research and discovery to serve as de facto subject matter expert, supporting development teams in the integration and development of complex business systems. • Identify core business needs, decompose, and document concepts of operation, story maps, briefings, and user stories, document business rules, and construct workflow diagrams, as needed. • Condense complex business processes into clear and actionable epics, features, and user stories with acceptance criteria. • Work with Product Management, Technical Leadership, and mission stakeholders to review, update, and maintain a business process roadmap of the to-be system and evaluate areas of reengineering by outlining potential to-be processes. • Work with Product Management, Technical Leadership, and mission stakeholders establish and monitor baseline key performance indicators (KPI)/metrics for system development and integration. • Provide data analysis expertise to measure and report on progress towards objectives and key results, including both development/delivery metrics and business process outcomes.

• Lead requirements gathering sessions with HR, Compensation, Payroll, Finance, and technical stakeholders • Analyze business processes and translate compensation policies into functional requirements and solution designs • Create and maintain functional documentation, including requirements, process flows, and solution specifications • Serve as the primary liaison between business and technical teams to ensure alignment and clarity • Conduct impact analysis and identify system, process, and data dependencies • Define and coordinate User Acceptance Testing (UAT), including test planning, test case development, and defect tracking • Support release planning, validation, and production readiness activities • Ensure data accuracy, audit readiness, and compliance with compensation policies and controls • Identify process improvement opportunities to increase efficiency and reduce operational risk • Provide ongoing support, troubleshooting, and documentation for compensation-related system enhancements