• Identify, evaluate, and implement new systems and solutions, or identify enhancements to existing systems; define requirements and specifications. • Lead the collection, capture, and management of mission user needs from prioritization, concept development, epic and feature creation, and user story writing to support development and deployment as a business analyst subject matter expert. • Liaise between software development teams, logistics and warehouse SMEs (including users and proxy users), and technical solution leadership to ensure that product development, customization, and/or integration aligns with overall architecture, systems, and human centered design (HCD) best practices. • Facilitate the gathering of business-focused requirements to support product development teams, and product owners, including defining the backlog and ensuring the user's perspective is considered. • Work with the product owner and users to determine the operational objectives of business needs and elicit requirements. • Focus on requirements related to improved usability, user experience, and user adoption and engagement. • Manage a register of stakeholder relationships to product team technical leadership, functional representatives, and user representatives. • Conduct necessary research and discovery to serve as de facto subject matter expert, supporting development teams in the integration and development of complex business systems. • Identify core business needs, decompose, and document concepts of operation, story maps, briefings, and user stories, document business rules, and construct workflow diagrams, as needed. • Condense complex business processes into clear and actionable epics, features, and user stories with acceptance criteria. • Work with Product Management, Technical Leadership, and mission stakeholders to review, update, and maintain a business process roadmap of the to-be system and evaluate areas of reengineering by outlining potential to-be processes. • Work with Product Management, Technical Leadership, and mission stakeholders establish and monitor baseline key performance indicators (KPI)/metrics for system development and integration. • Provide data analysis expertise to measure and report on progress towards objectives and key results, including both development/delivery metrics and business process outcomes.

• Lead requirements gathering sessions with HR, Compensation, Payroll, Finance, and technical stakeholders • Analyze business processes and translate compensation policies into functional requirements and solution designs • Create and maintain functional documentation, including requirements, process flows, and solution specifications • Serve as the primary liaison between business and technical teams to ensure alignment and clarity • Conduct impact analysis and identify system, process, and data dependencies • Define and coordinate User Acceptance Testing (UAT), including test planning, test case development, and defect tracking • Support release planning, validation, and production readiness activities • Ensure data accuracy, audit readiness, and compliance with compensation policies and controls • Identify process improvement opportunities to increase efficiency and reduce operational risk • Provide ongoing support, troubleshooting, and documentation for compensation-related system enhancements

• Support the design, delivery, and quality assurance of insurance products across multiple lines. • Work closely with Product Owners, business stakeholders, and technology teams to translate business needs into clear requirements. • Ensure delivered solutions meet business expectations through effective User Acceptance Testing. • Plan, coordinate, and execute User Acceptance Testing (UAT) for system enhancements and new product releases. • Act as a liaison between business users and technical teams to ensure shared understanding of requirements and solutions.

As the Sr Business Insights Analyst on the Sales Performance Management Analytics and Reporting team you will be responsible for parsing complex data to deliver meaningful, actionable business insights and strategic guidance to our business partners in Business Banking.  You will play an instrumental role in evaluating the impact of various services, products, and business initiatives through reporting and analytics to drive business improvement and opportunity. You will assist the Business Insights Manager by extracting and manipulating data to create quantitative analysis, reporting and presentation that visualizes the data into actionable insights that inform and provide recommendations on high-level decision-making and strategy. This role will require you to work cross functionally to ensure information is accurately being captured and reporting goals/needs are achieved. Primary responsibilities include Provide analyses and reports to identify trends/insights and formulate recommendations that will influence business decisions. Create, synthesize and present customized data requests, transforming data into a story that informs both high level strategy and tactical decision-making. Work with business leaders to identify and understand business needs. Translate needs into requirements and deliverables. Work with technical and development partners to deliver solutions based on requirements. Qualifications, Education, Certifications and/or Other Professional Credentials Required Qualifications 5+ years professional experience in an analytical role Strong Tableau and Tableau Prep skills - ability to build dashboards at a developer level Ability to work effectively in a dynamic, changing environment and to adapt while focusing on key goals and objectives Strong problem solving skills with experience providing business insights and recommendations from data sets Strong communication skills and ability to build cross-functional partnerships Proficient in Alteryx, Microsoft Access and SQL Preferred Qualifications Bachelor’s Degree in Marketing, business administration, or quantitative field Ability to code in SQL Hours & Work Schedule Hours per Week: 40 Work Schedule: Monday - Friday Hybrid: 4 days per week on-site, 1 day remote Pay Transparency The salary range for this position is $100,000 - $125,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .