• Lead requirements gathering sessions with HR, Compensation, Payroll, Finance, and technical stakeholders • Analyze business processes and translate compensation policies into functional requirements and solution designs • Create and maintain functional documentation, including requirements, process flows, and solution specifications • Serve as the primary liaison between business and technical teams to ensure alignment and clarity • Conduct impact analysis and identify system, process, and data dependencies • Define and coordinate User Acceptance Testing (UAT), including test planning, test case development, and defect tracking • Support release planning, validation, and production readiness activities • Ensure data accuracy, audit readiness, and compliance with compensation policies and controls • Identify process improvement opportunities to increase efficiency and reduce operational risk • Provide ongoing support, troubleshooting, and documentation for compensation-related system enhancements

• Support the design, delivery, and quality assurance of insurance products across multiple lines. • Work closely with Product Owners, business stakeholders, and technology teams to translate business needs into clear requirements. • Ensure delivered solutions meet business expectations through effective User Acceptance Testing. • Plan, coordinate, and execute User Acceptance Testing (UAT) for system enhancements and new product releases. • Act as a liaison between business users and technical teams to ensure shared understanding of requirements and solutions.

As the Sr Business Insights Analyst on the Sales Performance Management Analytics and Reporting team you will be responsible for parsing complex data to deliver meaningful, actionable business insights and strategic guidance to our business partners in Business Banking.  You will play an instrumental role in evaluating the impact of various services, products, and business initiatives through reporting and analytics to drive business improvement and opportunity. You will assist the Business Insights Manager by extracting and manipulating data to create quantitative analysis, reporting and presentation that visualizes the data into actionable insights that inform and provide recommendations on high-level decision-making and strategy. This role will require you to work cross functionally to ensure information is accurately being captured and reporting goals/needs are achieved. Primary responsibilities include Provide analyses and reports to identify trends/insights and formulate recommendations that will influence business decisions. Create, synthesize and present customized data requests, transforming data into a story that informs both high level strategy and tactical decision-making. Work with business leaders to identify and understand business needs. Translate needs into requirements and deliverables. Work with technical and development partners to deliver solutions based on requirements. Qualifications, Education, Certifications and/or Other Professional Credentials Required Qualifications 5+ years professional experience in an analytical role Strong Tableau and Tableau Prep skills - ability to build dashboards at a developer level Ability to work effectively in a dynamic, changing environment and to adapt while focusing on key goals and objectives Strong problem solving skills with experience providing business insights and recommendations from data sets Strong communication skills and ability to build cross-functional partnerships Proficient in Alteryx, Microsoft Access and SQL Preferred Qualifications Bachelor’s Degree in Marketing, business administration, or quantitative field Ability to code in SQL Hours & Work Schedule Hours per Week: 40 Work Schedule: Monday - Friday Hybrid: 4 days per week on-site, 1 day remote Pay Transparency The salary range for this position is $100,000 - $125,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details PRIMARY DUTIES AND RESPONSIBILITIES: • Act as the primary EDI contact for suppliers, external customers, and internal business units• Act as the initial contact for any issues from our Customers/Suppliers technical groups.• Understand the project requirements from customers, suppliers, and internal business departments and be able to communicate them to the rest of the team.• Resolve transaction processing issues and follow department reporting and communication procedures.• Complete project functional requirements for EDI projects.• Write Test cases and perform project testing.• Be an escalation point to resolve issues from suppliers, external customers and internal customers.• Establishes and maintains liaison relationship with business partners and IT organization in order to provide effective technical solutions.• Conducts data gathering and analysis to understand business strategy requirements.• Contributes to the business short-and long-term planning sessions and provides direction to ensure understanding of business goals and direction.• May provide direction for short-and long-term planning sessions and provides direction to ensure understanding of business goals and direction.• Provides input from a business and IT perspective.• Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities and advices on options.• Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions.• Analyzes customer's operations to understand their strengths and weaknesses to determine opportunities for improvements.• Assists in the business process redesign and documentation as needed for new technology.• May provide factual content to feasibility study for standard development projects and enhancements.• May provide assistance in business case development (i.e., research, data collection).• May develop user test cases and system integration testing and validates test results during testing.• May review and approve test plans and monitors testing process to ensure that business results are adequately tested with minimal risk.• May ensure test strategies involve appropriate integration and process components.• Investigates problems and develops recommendations for resolution.• Identifies need for technical assistance to help in problem resolution.• Keeps customers informed of problems, issues, and resolutions.• Analyzes performance metrics to ensure customer satisfaction.• Manages customers' expectations.• Ensures IT solutions meet customers' needs.• May meet regularly with team to gather work statuses.• May discuss work progress and obstacles.• Provides advice, guidance, encouragement and constructive feedback.• Ensures work, information, ideas, and technology flow freely across teams.• May generate appropriate communication, process and educational plans for mitigating the disruption of change.• May identify and remove obstacles to change.• Coaches and transfers knowledge to less experienced team members. EXPERIENCE AND EDUCATIONAL REQUIREMENTS: Bachelor's degree in Computer Science, Information Systems, Business, or other related field. Or equivalent work experience. Typically requires 5-7 years of relevant technical or business work experience. Requires experience/in-depth knowledge of business operations and systems requirements processes. Working knowledge of IIBA principles and practices MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS: Minimum 5 years relevant technical or business work experience. Ability to work collaboratively within a team / group setting. Excellent verbal and written communication skills. Strong problem solving and analytical skills. Experience with IBM Sterling B2Bi, Axway B2BI, Lightwell (Eliassen) and Jira is preferred. What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora Full time Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Affiliated Companies Affiliated Companies: AmerisourceBergen Services Corporation