Title: Business Systems Analyst Senior Location: Charlotte-Mecklenburg Government Center, 600 E 4th St, Charlotte, NC 28202 Hybrid Job Description: Department: Innovation and Technology Department Salary: $87,368.00 - $109,210.00 Commensurate with Experience Welcome to the City of Charlotte Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents. Our guiding principles include: - Attracting and retaining a skilled and diverse workforce - Valuing teamwork, openness, accountability, productivity, and employee development - Providing all customers with courteous, responsive, accessible, and seamless quality services - Taking initiative to identify, analyze, and solve problems - Collaborating with stakeholders to make informed decisions SUMMARY This Workday Administrator is responsible for providing tier two support for the City’s Workday ecosystem and related third-party applications. Key responsibilities include collaborating directly with stakeholders in Human Resources, Finance, Procurement, and Budget to support the development, maintenance, and enhancement of core functionality and Business Processes. Actively participates in operational incident management and resolution, troubleshooting, and raising tickets for resolution with application suppliers. Fully engages in collaborative Scrum team cadences and supports the application of Agile Methodology around the maintenance and continuous improvement of the city’s Workday application and other third-party applications. Support for Weekly and bi-annual release processes, including participation in Automated Testing reviews and feedback sessions, development of new test cases, documentation of business requirements, acceptance criteria, and testing outcomes. Additional duties include acting as a Subject Matter expert for Timekeeping, Scheduling, and Absence Management solutions, which includes maintaining and supporting configurations, business processes, and system settings, troubleshooting and incident management, engaging with key stakeholders across the organization, leading the development and maintenance of the timekeeping application roadmap, and representing their respective areas of support within the city’s Governance Team activities and regular meetings. Essential Duties & Responsibilities Application Support and Maintenance: - Configures, maintains, and optimizes business processes across core functional areas of HCM, Financials, Procurement, and Budget, including the review and maintenance of Business Processes, condition rules, and notifications. - Performs overall system configuration and maintenance, with an understanding of the overall access and security model. - Conducts regular Incident Management activities for all applications within the Workday ecosystem, including daily ticket triaging, troubleshooting, escalation of issues to Suppliers as needed, and collaborative solutioning with Functional counterparts. - Upholds and ensures data accuracy and integrity through regular monitoring, troubleshooting, and routine audits. - Stays abreast of best practices around the configuration and management of business processes and system settings and configurations. - Stays current with best practices for configuring and managing business processes, system settings, and related components. - Utilizes a diverse set of resources to aid in the rapid resolution of issues when they arise and stays abreast of documented system issues and alerts. - Provides consultations, guidance, and training to end-users around the use of various system functions, including business processes and reporting, to support effective system utilization and compliance with internal city policies and procedures. - Creates and maintains system documentation and end-user guides, including configurations, standards, and tier-two support processes—in collaboration with functional teams. Agile (Scrum) Development Team: - Supports regular application upgrades such as new releases and/or equipment become available. - Identifies and mitigates cross-functional impacts for fixes and new application enhancements. - Documents business requirements, acceptance criteria, and identified outcomes, and participates in and documents testing activities and results for assigned tickets. - Collaborates in sprint planning, capacity evaluation, and identification of key support resources needed to successfully complete agreed-upon sprint deliverables/release items. - Conducts and documents thorough testing and refines work to meet business requirements and overall application quality standards. - Participates in self-organizing scrum team cadences, building trust with functional counterparts, and bringing value through awareness of system cross-functional touchpoints and best practices. - Integrates customer feedback, proactively removes obstacles, and addresses issues at the lowest level whenever possible; escalates to leadership early with recommended solutions, when necessary, while continuously improving processes and procedures. Application Enhancements and Change Control: - Attends Weekly Change Control Board meetings and participates in weekly and Bi-Annual Release processes in collaboration with key functional stakeholders. - Reviews weekly release notes for impacts on supported functional areas, including fixes, retirements, and new feature releases. - Participates in regular professional development and networking opportunities within the Workday ecosystem to monitor trends, issues, functionality retirements, and new feature releases. - Executes quality assurance by designing test plans, performing tests, and documenting issues through resolution. - Supports regular application upgrades as new releases and/or equipment become available. - Stays current on Workday best practices, advocates for system improvements, and ensure system compliance with policy and regulatory standards. - Supports Disaster Recovery readiness for Workday applications through failover/failback planning, execution, and stakeholder coordination, such as suppliers. Customer Engagement and Collaboration: - Partners with various teams within Innovation & Technology and across the city to maximize the City’s investment in Workday and ensure multilevel engagement of customers. Teams include, but are not limited to, HR, Finance, Budget, Procurement, Cyber Identity (I&T), Tier 2 Support (I&T), and Asset and Change Management (I&T). - Identifies additional stakeholders where appropriate to ensure solutions address downstream and cross-functional impacts and needs. - Proactively responds to customer inquiries and tickets (same or next business day) to support the timely resolution of issues, in a professional manner. - Coordinates with suppliers to ensure efficient operations. Project Support and Engagement: - Collaborates with cross-functional teams on project planning, design, and implementation of new modules or features. - Engages in assigned Project activities, including participation in procurements, requirements development, evaluation of proposed solutions, design activities, testing, training, and rollout/implementation of new modules, features, or applications. Timekeeping Application Support and Maintenance: - Conducts regular support and maintenance of the City’s timekeeping application, including business processes, database objects, integrations, and reporting. - Creates and maintains interfaces to exchange data with Workday and enable business processes in Kronos. All interfaces utilize a user-created SQL Server database to process the data. - Designs, upgrades, and maintains database objects in the database for Kronos interfaces. - Creates and maintains custom reports to support processes and procedures, using SQL Server Reporting Services. - Champions system enhancements and adoption of new features to city stakeholders, to leverage new or improved functionality. - Maintains and executes the City’s timekeeping application updates, ensuring testing is conducted in a timely manner by key stakeholder groups. - Coordinates and facilitates regular meetings and activities for the City’s Kronos Governance Team. Supervisory Responsibilities This position does not have direct management responsibilities but works collaboratively within the Technical Workday Support Team and with other departments. This position may oversee work quality, training, instructing, and work assignments, and provide guidance to colleagues. Required Qualifications Education & Experience: - High School Graduate or Equivalent and five (5) years of related work experience - or - 2 Year College Degree and three (3) years of related work experience - or - Bachelor’s degree from an accredited college or university in Information Technology, Computer Science, or a related field and one (1) year of related work experience - Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities. Preferred: - Three (3) to Five (5) of experience with time keeping and scheduling applications/systems administration, including specific experience with Kronos and Workday applications. - Two (2) or more years of timekeeping Application or Workday Time Tracking/Absence/Scheduling module Support Experience. - Workday Pro Time Tracking Certification or Workday Pro Absence Certification - Experience with system performance auditing and optimization techniques. - Familiarity with Workday tools such as Workday Extend and OX2.0. Skills & Knowledge: - Advanced understanding of Workday platform capabilities and technical operations. - Strong problem-solving skills with the ability to troubleshoot technical issues effectively. - Excellent communication skills, with a focus on collaboration and information sharing. - Experience with JIRA and Agile Project Management Framework. Work Environment & Physical Demands - Primarily office-based with hybrid work flexibility. - Requires extended periods of computer use and occasional lifting of items up to 10 pounds. - Fast-paced work environment with overlapping project deadlines. Key Competencies - Analytical thinking with a focus on system performance auditing and optimization. - Collaborative mindset with the ability to work effectively across diverse teams. - Commitment to maintaining system efficiency and data integrity, while seeking opportunities to enhance the system. - Adaptability to evolving technology landscapes and organizational needs. CONDITIONS OF EMPLOYMENT The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check. Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports. Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments. The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior. Our culture is to serve the community honorably. Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays. For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us. The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120. BENEFITS The City of Charlotte provides a comprehensive benefits package to eligible employees. The City of Charlotte is a drug and alcohol-free workplace.

Role Description Do you want the opportunity to develop control systems for some of the nation’s greatest companies? Would you relish the chance to tackle a problem a customer is having with their manufacturing process and come up with a solution using your passion for automation and controls? If PLC, HMI, and SCADA are normal acronyms in your vocabulary, I invite you to come be a Control Freak with us. What You Will Be Doing - Program and troubleshoot PLC/HMI based control systems - Write structured, well-documented, bug-free PLC and SCADA code - Design intuitive, easy-to-navigate, aesthetically pleasing HMI interfaces - Interface with clients regarding technical issues and solutions Qualifications - Degree in electrical, mechanical, chemical or related engineering field or equivalent relevant experience - 3-7+ years of experience in controls, including troubleshooting, programming, and commissioning - Experience working in data center environments is a big plus - Strong problem solving skills and ability to work well independently - Ability to travel ~20% of the time, including potential international travel Benefits - Flexible work schedule with work from home options for numerous roles - Weekly communication from management in our internally famous Friday morning meeting - Competitive Compensation including a bonus plan and benefits - A manager that is cool…most of the time, because no one is perfect - A path for growth, a great culture, PTO, AND MORE!

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description PLATO (Platform Engineering and AI Technology Organization) is the customer-obsessed engineering group building the agentic AI and enterprise-scale search systems that power Now Assist, AI Agents, and the AI-driven experiences our customers rely on every day. We build AI as foundational platform infrastructure - prioritizing robustness, performance, safety, and real-world customer impact at scale. Why Join Us Intelligence is commoditizing. Context and execution are not. With 85B+ workflows, 6.5T transactions a year, and 85% of the Fortune 500 on our platform, we are building the system that makes AI actually work inside the enterprise - Sense, Decide, Act, Govern. You will help build production agentic AI at Fortune 500 scale - with real customers, real workflows, and real consequences. Three problems sit at the frontier of what we do: - Autonomous Enterprise (Sense → Decide → Act). Self-driving business processes across IT, HR, CRM, and finance - not a foundation model making guesses. The CMDB, Workflow Data Fabric, and Knowledge Graph give our agents context no frontier lab can replicate. - Omni-channel AI Resolution (Act at Scale). Production AI across voice, chat, and computer-use agents, plus generative UI. Live with multiple Fortune 500 customers today - not demos. - AI Control Tower (Govern). Automated discovery and governance of AI assets - identity, entitlements, audit-grade compliance. Every agentic system needs this layer; nobody else has it. Our blueprint: SENSE (any data) → DECIDE (any AI model) → ACT (any workflow) → GOVERN (identity + governance). You will build the substrate that connects all four. You identify the right problems before they become roadblocks, design for production from day one, innovate with discipline, and own outcomes end-to-end - with equal care for correctness, latency, cost, and customer impact. What You Get to Do in This Role In this role, you will design, build, and operate production-grade agentic AI systems embedded across ServiceNow's platform - bringing a consumer-tech mindset to enterprise problems: think in systems, ship fast, and move frontier AI into production at massive scale. - Agentic systems. Design and deploy autonomous agentic architectures - multi-agent coordination, tool use, planning loops, memory, and failure recovery - that operate reliably in production. - ServiceNow data moat. Orchestrate agentic workflows that reason over the CMDB, Workflow Data Fabric, and Knowledge Graph - the enterprise context no frontier model can replicate. - Trust and safety. Build guardrails, observability, and human-in-the-loop controls that make agentic systems safe to run at Fortune 500 scale. - Search and retrieval. Contribute to the RAG and hybrid search stack - ingestion, embeddings, lexical and semantic retrieval, re-ranking, grounding, and evaluation - tuned for precision and low latency across massive enterprise corpora. - Frontier model integration. Build with AI-native SDKs (Anthropic, Google, OpenAI), evaluate trade-offs, and integrate models into the Sense → Decide → Act → Govern platform. - Platform services. Architect AI-native services embedded into core product workflows so agentic and retrieval primitives are reusable across the platform - AI as foundational infrastructure, not bolt-on features. - Production AI operations. Partner with MLOps and platform teams on CI/CD for models, evaluation harnesses, and model observability - drift, quality, latency, and cost. - Engineering leadership. Raise the bar through code reviews, architecture, and coaching on agentic and production AI practices. Qualifications To be successful in this role you have: - 8+ years of software engineering experience with strong fundamentals in data structures, algorithms, software design, and distributed systems. - Hands-on depth designing, shipping, and operating agentic systems in production - multi-agent orchestration, tool and function calling, planning loops, memory, failure recovery, and agent evaluation. - Proven track record shipping and operating AI systems in real-world production environments - not prototypes. - Production-grade proficiency in Python; working knowledge of a systems language (Go, Java, or C++) is a plus. - Demonstrated depth with AI-native SDKs (Anthropic, Google, or OpenAI) - prompt engineering, structured outputs, and frontier-model evaluation patterns. - Working experience with RAG and retrieval in production - vector databases (Pinecone, Weaviate, Milvus, or pgvector), lexical search (Elasticsearch or OpenSearch), and evaluation discipline (NDCG, MRR, recall@k, faithfulness). - Nice to Have - Deeper specialization in any of: search and retrieval at scale, distributed training and inference, MLOps and model observability (MLflow, Kubernetes, Docker), or conversational and voice AI experiences. - CS or ML degree or equivalent, with published work or open-source contributions in agentic systems, retrieval, or MLOps. - Hands-on experience with modern AI engineering tools (Cursor, Claude Code, Windsurf, or equivalents) and exposure to LLM / SLM fine-tuning, multimodal AI, or inference optimization (Triton, ONNX) in production. For positions in this location, we offer a base pay of $201,300 - $352,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. .

Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. The KC-46 Aerial Refueling Systems team is seeking a highly motivated, capable, and quick learning Associate, Mid-Level, or Senior Systems Design Engineer and Equipment Manager to support the KC-46A program in Boeing Defense and Space in. The KC-46 Aerial Refuelling Systems team is made up of Boeing teams, external customers, and suppliers to ensure a quality system is designed, manufactured, tested, and maintained as part of the KC-46 platform. As a key player in one of the most advanced aerial refuelling systems in the world, you will oversee the system design and management of critical equipment that supports our mission to deliver unparalleled capabilities to our customers. This role offers a unique opportunity to work at the forefront of aviation technology, ensuring that our equipment meets the highest standards of performance and reliability. The ideal candidate will have a background in mechanical systems, systems design and architecture, supplier engineering, certification, or requirement verification/validation; the ability to communicate effectively; and the ability to integrate with various teams effectively as part of a geographically-dispersed team. Position Responsibilities: - Lead and/or support the engineering design, development, analysis, testing, and certification of the aerial refuelling hardware systems to ensure seamless integration with software and higher-level systems and platforms throughout a product's lifecycle - Develop, validate, and verify system level requirements - Collaborate on the design, development, integration, testing, and operational capability of various programs - Lead and/or assist in the development of test plans and procedures in support of certification activities - Clearly communicates technical information with Boeing teams, suppliers, customers, and regulatory delegates to certify and produce a product - Manages product configuration and architecture - Coordinate system-level integration for defensive systems hardware and software - Oversee the definition and execution of critical tests of various types to validate the performance of designs against system requirements - Gather information to support proposal development and conduct trade studies for future upgrades and new business opportunities - Coordinate and ensure FAA, military certification, and Boeing airworthiness activities for the defensive hardware systems and its components - Coordinate and consult with specialty engineering Integrated Product Teams (IPTs) such as safety, electromagnetic emissions, and cybersecurity - Provide troubleshooting support for production labs and aircraft when technical issues occur - Conduct technical issue investigations and Root Cause and Corrective Actions (RCCAs) Basic Qualifications (Required Skills/Experience): - Bachelor of Science degree from an accredited course of study in engineering, engineering technology (includes manufacturing engineering technology), chemistry, physics, mathematics, data science, or computer science - 1+ year of experience defining, verifying, or validating requirements - 1+ year of experience in mechanical systems - Strong written and verbal communication - Ability to collaborate and work in a team Preferred Qualifications (Desired Skills/Experience): - 5 or more years' related work experience or an equivalent combination of education and experience - 9 or more years' related work experience or an equivalent combination of education and experience - Experience in data analysis and Root Cause Corrective Action (RCCA) - Experience in Technical Subcontract Management working with suppliers - Experience evaluating aircraft maintenance requirements, certifications or airworthiness directives - Experience in hardware and software integration Applications for this position will be accepted until Jun. 12, 2026 Export Control Requirements: This is not an Export Control position. Education Bachelor's Degree or Equivalent Required Relocation Relocation assistance is not a negotiable benefit for this position. Security Clearance This position requires the ability to obtain a BPSS clearance. Visa Sponsorship Employer will not sponsor applicants for employment visa status. Shift Not a Shift Worker (United Kingdom) Equal Opportunity Employer: We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law. We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are a Disability Confident Committed employer and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews. #BI-Hybrid