• Handle incoming calls, emails and tickets in accordance with SLA requirements • Provide phone and written support for card terminals and ATMs • Assist with installations, terminal replacements and activations • Analyze and resolve technical and commercial inquiries, including troubleshooting error codes and connectivity issues • Escalate complex cases and maintain accurate documentation in the ticketing system • Support portal access requests and selected back-office activities

• Oversees the daily operation of the Compliance Helpdesk for Cornerstone Home Lending • Provides direction and expertise to team members • Develops skills of team members through training and performance management • Monitors inquiries to ensure they are responded to within SLAs • Reviews Compliance Help Desk inquiries for accuracy and consistency • Serves as primary Subject Matter Expert for ComplianceAnalyzer • Maintains training materials and instructional tools • Analyzes complex information regarding regulatory and Investor issues • Creates monthly & quarterly reports regarding Compliance HelpDesk activities

• Respond to and manage internal IT support tickets in a timely and professional manner by troubleshooting hardware, software, networking, and access issues • Support both macOS and Windows environments by troubleshooting laptops, peripherals, and operating systems • Assist employees with connectivity and access issues related to Harmony SASE VPN • Deploy, maintain, and support company-issued laptops and IT equipment • Manage employee endpoints using Mosyle for macOS devices and Microsoft Intune for Windows devices • Maintain endpoint compliance standards including software updates, patching, security configurations, and device inventory management • Coordinate hardware purchasing and lifecycle management for company-standard devices including Lenovo ThinkPads and Apple Laptops • Replace aging or damaged equipment and securely wipe retired devices before reassignment or employee retention • Create, manage, and deactivate employee accounts in Microsoft Azure Entra ID while monitoring the sync to Google Workspace • Support onboarding and offboarding activities including account provisioning, permissions management, and device setup • Maintain and support systems integrated with Azure Entra ID while assisting with management of non-SSO integrated platforms • Work closely with the Security Manager and IT Systems Administrator to ensure IT security policies and standards are followed • Support endpoint security initiatives and access control processes • Maintain accurate documentation for IT processes, endpoint configurations, onboarding/offboarding procedures, and inventory management • Identify opportunities to improve operational efficiency and automate repetitive IT tasks • Help maintain a consistent and reliable remote employee technology experience • Improve employee productivity through responsive and effective IT support • Ensure company endpoints and identity systems remain secure, compliant, and well maintained • Support reliable access to company systems and cloud resources for a fully remote workforce • Contribute to a positive employee experience through efficient onboarding, support, and equipment management • Collaborate with employees across all departments to resolve technical issues and improve IT operations • Communicate technical information clearly to both technical and non-technical users • Escalate unresolved technical or operational issues appropriately and effectively

Role Description The Service Technician is responsible for planning and executing service trips from a remote-based location, performing in-field system repairs, and ensuring reliable operation through electrical wiring, mechanical assembly, and equipment testing. This role serves as a key technical resource for customers by providing remote and on-site support, identifying service needs before they become larger issues, and maintaining strong customer relationships. This role also partners closely with the sales team to support customers, identify opportunities for improved system performance, and help ensure equipment continues to meet customer and operational needs. Schedule: Monday – Friday, 7:30AM – 4:00PM EST. This is a remote-based position. As a Service Technician, hours may vary depending on service needs, travel schedules, and customer requirements. Overtime is expected when traveling or supporting customer needs. Qualifications - High school diploma; a trades certificate or associate degree with three or more years of relevant experience is preferred. - Possess a minimum of three years’ experience in product assembly, field service, testing, maintenance, controls, or electro-mechanical systems. - Demonstrate proficiency in reading schematics, engineered drawings, and blueprints. - Prior field service experience is preferred. - Demonstrate strong mechanical and electro-mechanical aptitude. - Knowledge of motors, pumps, pneumatics, hydraulics, blowers, electrical devices, and controls. - Familiarity with hand tools and small power tools is required. - Communicate effectively with team members, customers, and management. - Proficiency in Salesforce, Microsoft Word, Excel, Outlook, and Expense Management is required. - Maintain a clean, organized, and safe work environment in accordance with company standards. - Exhibit strong attention to detail and adherence to quality procedures. - Perform responsibilities with minimal to moderate supervision while responding promptly to business and customer demands. - Meet all legal and security requirements. - Hold a valid driver’s license with a clean driving record. - Maintain a clean record without felony convictions for required security clearance. - Comply with background check and drug testing during onboarding and random intervals. - Demonstrate reliability, dependability, and consistent work habits. - Travel regularly from a remote-based location to customer sites, with an expectation of 70–80% time spent traveling or working on-site with customers. Requirements - Continually required to stand. - Frequently required to walk. - Occasionally required to sit. - Continually required to utilize hand and finger dexterity. - Frequently required to climb, balance, bend, stoop, kneel or crawl. - Continually required to talk or hear. - Frequently/required to lift/push/carry items up to 75 pounds. - Occasionally exposure to wet and/or humid conditions (non-weather). - Continually work near moving mechanical parts. - Frequent exposure to outside weather conditions. - Occasionally loud noise (examples: metal can manufacturing, large earth-moving equipment). Benefits - Employee Referral Program - Bonus eligible after one year of employment - Growth opportunities - Free PPE available - 401k matching up to 5% of your annual salary - available after 6-months of employment - Affordable health, dental, vision, and voluntary benefits - available first of the month following the date of hire - Company social and celebratory events - Company swag/wearables - Milestone awards for 1, 3, 5+ years - Safe and friendly work environment Company Description At OMI Industries, we are committed to using the natural power of plant oils to produce safe, natural, and effective odor removing products without the use of harsh chemicals or artificial fragrances. With over 35 years of expertise, OMI is the world leader in manufacturing natural odor eliminating solutions for industrial, commercial, and consumer applications.