Title: IT Technical Specialist II - Voice Location: 1100 Crown Colony Drive, Quincy, MA 02169 | Arbella Corporate, 1900 Crown Colony Flexible work arrangements Full-time Job Description: At Arbella, we’re focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, competitive salaries and exceptional benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company. Other perks include: • On-site gym and fitness classes and one-on-one personal training • On-site nurse, nutritional counseling, and mental health resources • Full-service cafeterias • Free shuttle service to Quincy Adams T Station • Tuition assistance programs • Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more • A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation • Robust training, mentorship, and professional/personal development programs • Colleagues who genuinely care about each other Arbella is committed to building a workplace that’s diverse, inclusive, and equitable for everyone. We’ve created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential. It’s no wonder our employees have voted Arbella one of the Boston Business Journal’s “Best Places to Work” every year since 2009! Under minimal supervision, the technical specialist II in the voice engineer role will participate in the planning, development, and support of telecom and voice technology solutions. The technical specialist II will perform daily & weekly tasks to ensure the availability, performance, health and operations of the voice systems and services, including tasks of monitoring of Microsoft Admin Portal & Voice Dashboard, Carrier Service Portals, ITSCM Incident and Service request review and acknowledge: They Lead small size efforts to include direction of technical and portfolio teams and drive decisions with moderate supervision. The engineer develops and demonstrates technical and operational understanding of more complex responsibilities through day-to-day monitoring and triage of trouble ticket management and collaboration with senior voice engineers. Key Responsibilities: - Voice System Administration: - Daily Management of MACD Assignments - Review and address all teams voice service requests and incidents - Maintain DID and TFN system of record for accuracy - Monitor and acknowledge carrier portal activity - Ongoing review and adjustments of Voice Service workflows and documentation. - Participate in and support maintenance windows for change request. - Voice Carrier Service Administration: - Monitor, Manage and Support Call Tower & Microsoft Teams Reporting and Admin portal - General IT Support: - Provide technical support to ITSC - Manage Cherwell incidents and service requests assigned to Voice Services - Participate in on-call rotation Key Requirements: - Knowledge and experience with Telecom technologies is specific to MSFT UC TEAMS VOICE, IP Telephony. Call Reporting, Call routing fundamentals. - Knowledge of End User voice services. IP Phones, Sip/H.323 endpoints, CDR, Remote worker, Softphone. ATA, Audio Code. - Strong understanding of e.911 Services and configuration within UC systems, Compliance Laws. - Good Knowledge of Microsoft Teams admin console, feature, licensing enablement and administration. - Foundational knowledge in call routing methodology such as Skills, Proficiency, Hunt Groups, calling search space, CDR, call tracing, dial plan, auto attendant. - Knowledge of telecom carrier services, SIP trunking, Number Porting. MACD - Excellent customer service, communication and collaboration skills. Our current reasonable and good faith estimate of the annual salary wage range for this position is approximately $76,000 to $95,000 based on a variety of factors including, but not limited to, relevant skills and experience, educational background and certifications, performance and qualifications, market demand for the role and other organizational needs. Please note: The advertised pay range is not a guarantee or promise of a specific wage. #LI-MG1

• Establish and promote architectural standards for all enterprise technologies, ensuring optimal performance, security, and compliance across SaaS and cloud-based platforms. • Architect, govern, and secure our modern workplace stack, leveraging API-first governance and SaaS Security Posture Management (SSPM) for Google Workspace, Slack, Zoom, and Atlassian, ensuring these tools are integrated into a cohesive, secure ecosystem rather than managed in silos. • Govern the modern workplace stack using API-first governance and SaaS Security Posture Management (SSPM) for Google Workspace, Slack, Zoom, and Atlassian. • Lead the design of advanced networking and data security architectures utilizing Meraki Networking, Fortinet Firewalls, and network monitoring systems.

• Deliver outstanding customer service through accurate transaction processing, thoughtful account maintenance support, and timely resolution of discrepancies or disputes. • Monitor online deposit accounts by reviewing documentation and account activity for potential fraud while ensuring compliance with banking policies, procedures, and regulatory requirements. • Conduct deposit reviews and audits, analyze data and produce clear, actionable reports. • Perform third-party vendor due diligence to ensure partners meet our standards for security, compliance, and reliability. • Act as a bridge between teams, collaborating with the Contact Center and internal departments to resolve issues and streamline communication. • Keep policies current through ongoing updates to account disclosures and bank procedures to align with evolving laws and regulations.

Role Description We are currently looking for an experienced PMO Freelancer to support an international IT rollout project for a global enterprise customer. The pilot rollout has already gone live, and several additional international rollouts are planned across multiple sites worldwide. Qualifications - Minimum 5 years of experience as PMO in international IT projects - Preferably experience in global IT rollout projects within enterprise environments - Strong understanding of project management and PMO methodologies - Experience supporting deployment or rollout managers in international projects is a plus - Experience with Agile methodologies - Strong PMO experience in governance, reporting, project documentation, and management presentations - Experience working in international and cross-functional environments - Excellent coordination and organizational skills - Strong communication and stakeholder management skills - Structured and proactive working style - Fluent English skills (written and spoken) - Experience in large corporate environments is highly preferred Requirements - Start: 01.07.2026 - Location: Budapest - Work Mode: Remote - Duration: 6 months with likely extension - Workload: Full-time - Language Skills: English (mandatory) - Contract Type: Freelance - Additional Note: Kindly be informed that our customer is located in Hungary. Therefore, only applications from candidates based in Hungary will be considered. Company Description Sidekick offers best match experts for IT and digitalization projects!