• Respond to and manage internal IT support tickets in a timely and professional manner by troubleshooting hardware, software, networking, and access issues • Support both macOS and Windows environments by troubleshooting laptops, peripherals, and operating systems • Assist employees with connectivity and access issues related to Harmony SASE VPN • Deploy, maintain, and support company-issued laptops and IT equipment • Manage employee endpoints using Mosyle for macOS devices and Microsoft Intune for Windows devices • Maintain endpoint compliance standards including software updates, patching, security configurations, and device inventory management • Coordinate hardware purchasing and lifecycle management for company-standard devices including Lenovo ThinkPads and Apple Laptops • Replace aging or damaged equipment and securely wipe retired devices before reassignment or employee retention • Create, manage, and deactivate employee accounts in Microsoft Azure Entra ID while monitoring the sync to Google Workspace • Support onboarding and offboarding activities including account provisioning, permissions management, and device setup • Maintain and support systems integrated with Azure Entra ID while assisting with management of non-SSO integrated platforms • Work closely with the Security Manager and IT Systems Administrator to ensure IT security policies and standards are followed • Support endpoint security initiatives and access control processes • Maintain accurate documentation for IT processes, endpoint configurations, onboarding/offboarding procedures, and inventory management • Identify opportunities to improve operational efficiency and automate repetitive IT tasks • Help maintain a consistent and reliable remote employee technology experience • Improve employee productivity through responsive and effective IT support • Ensure company endpoints and identity systems remain secure, compliant, and well maintained • Support reliable access to company systems and cloud resources for a fully remote workforce • Contribute to a positive employee experience through efficient onboarding, support, and equipment management • Collaborate with employees across all departments to resolve technical issues and improve IT operations • Communicate technical information clearly to both technical and non-technical users • Escalate unresolved technical or operational issues appropriately and effectively

Role Description The Service Technician is responsible for planning and executing service trips from a remote-based location, performing in-field system repairs, and ensuring reliable operation through electrical wiring, mechanical assembly, and equipment testing. This role serves as a key technical resource for customers by providing remote and on-site support, identifying service needs before they become larger issues, and maintaining strong customer relationships. This role also partners closely with the sales team to support customers, identify opportunities for improved system performance, and help ensure equipment continues to meet customer and operational needs. Schedule: Monday – Friday, 7:30AM – 4:00PM EST. This is a remote-based position. As a Service Technician, hours may vary depending on service needs, travel schedules, and customer requirements. Overtime is expected when traveling or supporting customer needs. Qualifications - High school diploma; a trades certificate or associate degree with three or more years of relevant experience is preferred. - Possess a minimum of three years’ experience in product assembly, field service, testing, maintenance, controls, or electro-mechanical systems. - Demonstrate proficiency in reading schematics, engineered drawings, and blueprints. - Prior field service experience is preferred. - Demonstrate strong mechanical and electro-mechanical aptitude. - Knowledge of motors, pumps, pneumatics, hydraulics, blowers, electrical devices, and controls. - Familiarity with hand tools and small power tools is required. - Communicate effectively with team members, customers, and management. - Proficiency in Salesforce, Microsoft Word, Excel, Outlook, and Expense Management is required. - Maintain a clean, organized, and safe work environment in accordance with company standards. - Exhibit strong attention to detail and adherence to quality procedures. - Perform responsibilities with minimal to moderate supervision while responding promptly to business and customer demands. - Meet all legal and security requirements. - Hold a valid driver’s license with a clean driving record. - Maintain a clean record without felony convictions for required security clearance. - Comply with background check and drug testing during onboarding and random intervals. - Demonstrate reliability, dependability, and consistent work habits. - Travel regularly from a remote-based location to customer sites, with an expectation of 70–80% time spent traveling or working on-site with customers. Requirements - Continually required to stand. - Frequently required to walk. - Occasionally required to sit. - Continually required to utilize hand and finger dexterity. - Frequently required to climb, balance, bend, stoop, kneel or crawl. - Continually required to talk or hear. - Frequently/required to lift/push/carry items up to 75 pounds. - Occasionally exposure to wet and/or humid conditions (non-weather). - Continually work near moving mechanical parts. - Frequent exposure to outside weather conditions. - Occasionally loud noise (examples: metal can manufacturing, large earth-moving equipment). Benefits - Employee Referral Program - Bonus eligible after one year of employment - Growth opportunities - Free PPE available - 401k matching up to 5% of your annual salary - available after 6-months of employment - Affordable health, dental, vision, and voluntary benefits - available first of the month following the date of hire - Company social and celebratory events - Company swag/wearables - Milestone awards for 1, 3, 5+ years - Safe and friendly work environment Company Description At OMI Industries, we are committed to using the natural power of plant oils to produce safe, natural, and effective odor removing products without the use of harsh chemicals or artificial fragrances. With over 35 years of expertise, OMI is the world leader in manufacturing natural odor eliminating solutions for industrial, commercial, and consumer applications.

Title: IT Technical Specialist II - Voice Location: 1100 Crown Colony Drive, Quincy, MA 02169 | Arbella Corporate, 1900 Crown Colony Flexible work arrangements Full-time Job Description: At Arbella, we’re focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, competitive salaries and exceptional benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company. Other perks include: • On-site gym and fitness classes and one-on-one personal training • On-site nurse, nutritional counseling, and mental health resources • Full-service cafeterias • Free shuttle service to Quincy Adams T Station • Tuition assistance programs • Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more • A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation • Robust training, mentorship, and professional/personal development programs • Colleagues who genuinely care about each other Arbella is committed to building a workplace that’s diverse, inclusive, and equitable for everyone. We’ve created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential. It’s no wonder our employees have voted Arbella one of the Boston Business Journal’s “Best Places to Work” every year since 2009! Under minimal supervision, the technical specialist II in the voice engineer role will participate in the planning, development, and support of telecom and voice technology solutions. The technical specialist II will perform daily & weekly tasks to ensure the availability, performance, health and operations of the voice systems and services, including tasks of monitoring of Microsoft Admin Portal & Voice Dashboard, Carrier Service Portals, ITSCM Incident and Service request review and acknowledge: They Lead small size efforts to include direction of technical and portfolio teams and drive decisions with moderate supervision. The engineer develops and demonstrates technical and operational understanding of more complex responsibilities through day-to-day monitoring and triage of trouble ticket management and collaboration with senior voice engineers. Key Responsibilities: - Voice System Administration: - Daily Management of MACD Assignments - Review and address all teams voice service requests and incidents - Maintain DID and TFN system of record for accuracy - Monitor and acknowledge carrier portal activity - Ongoing review and adjustments of Voice Service workflows and documentation. - Participate in and support maintenance windows for change request. - Voice Carrier Service Administration: - Monitor, Manage and Support Call Tower & Microsoft Teams Reporting and Admin portal - General IT Support: - Provide technical support to ITSC - Manage Cherwell incidents and service requests assigned to Voice Services - Participate in on-call rotation Key Requirements: - Knowledge and experience with Telecom technologies is specific to MSFT UC TEAMS VOICE, IP Telephony. Call Reporting, Call routing fundamentals. - Knowledge of End User voice services. IP Phones, Sip/H.323 endpoints, CDR, Remote worker, Softphone. ATA, Audio Code. - Strong understanding of e.911 Services and configuration within UC systems, Compliance Laws. - Good Knowledge of Microsoft Teams admin console, feature, licensing enablement and administration. - Foundational knowledge in call routing methodology such as Skills, Proficiency, Hunt Groups, calling search space, CDR, call tracing, dial plan, auto attendant. - Knowledge of telecom carrier services, SIP trunking, Number Porting. MACD - Excellent customer service, communication and collaboration skills. Our current reasonable and good faith estimate of the annual salary wage range for this position is approximately $76,000 to $95,000 based on a variety of factors including, but not limited to, relevant skills and experience, educational background and certifications, performance and qualifications, market demand for the role and other organizational needs. Please note: The advertised pay range is not a guarantee or promise of a specific wage. #LI-MG1

• Establish and promote architectural standards for all enterprise technologies, ensuring optimal performance, security, and compliance across SaaS and cloud-based platforms. • Architect, govern, and secure our modern workplace stack, leveraging API-first governance and SaaS Security Posture Management (SSPM) for Google Workspace, Slack, Zoom, and Atlassian, ensuring these tools are integrated into a cohesive, secure ecosystem rather than managed in silos. • Govern the modern workplace stack using API-first governance and SaaS Security Posture Management (SSPM) for Google Workspace, Slack, Zoom, and Atlassian. • Lead the design of advanced networking and data security architectures utilizing Meraki Networking, Fortinet Firewalls, and network monitoring systems.