Title: Care Manager Location: Ulster County, NY Department: Behavioral Health Job Description: Salary: $23.08-$25.00 per hour Status: Full-Time, Non-Exempt, 40 hours weekly Supervisor:Director of Clinical Administration Status: Full-Time, Non-Exempt, 40 hours weekly Supervisor: Director of Clinical Administration Schedule: Monday – Friday, this position follows a hybrid schedule, combining remote work with community-based visits. This position requires regular travel within Ulster County and occasional travel to Dutchess County based on program needs. Function: The Care Manager coordinates and oversees medical, behavior, and social services for individuals, particularly those with complex chronic illnesses. Their primary goal is to provide comprehensive, person-centered care to help individuals achieve their unique goals, experience better health outcomes, and to improve their quality of life. Job Requirements: - Bachelor’s degree in psychology, Social Work, Nursing, Human Services, or a closely related field with two (2) years of experience in case management, or an associate degree in related field with four (4) years of experience in case management. - Having previous experience in case management or working with target populations is essential. - A working knowledge of behavioral health terminology and client needs is essential. - Experience working with Medicaid, Medicare, and/or other insurances preferred. - Understanding of productivity measures and compliance standards preferred. - Bilingual English and Spanish speaking preferred. Skills & Abilities: - Nice-to-have: Two (2) years working with Medicaid, Medicare, and/or other insurances. - Technology savvy (Windows, Microsoft Office, Electronic Health Records) - Knowledge of Netsmart Electronic Health Record (EHR) and OMH regulations preferred - Knowledge of Medicare, Medicaid, and other insurance regulations - Knowledge of HIPAA Privacy and Security Rules - Collaborative relationship building and communication skills - Excellent customer service skills - Excellent verbal and written communication skills - Ability to work independently - Organizational and time management skills - Clinical and business insight Benefits: - Medical, dental, and vision coverage. - 403(b) retirement plan with employer match up to 5%. - Generous paid vacation, holiday, sick and personal time package (2 weeks’ vacation in first year, 13 paid holidays per year, 12 sick days per year and 4 personal days per year). - Access to Family Services’ Compassionate Leave Program where employees can donate/receive unused time off. - Group term life and long-term disability insurance. - Supplemental life insurance & accidental death and dismemberment coverage (AD&D). - Supplemental insurance through Aflac. - Employee assistance program (EAP). - Pet insurance. Our Mission: Family Services brings people together to find the support they need, improving their lives and communities, and building a stronger safer Hudson Valley. Our Values: Compassion – Extending empathy and understanding to others. Integrity – Being honest and dependable. Hope – Believing in the strength of the human spirit and heart, to emerge and thrive when faced with a challenge. Diversity – Promoting a vision of community comprised of wide-ranging assets. Respect – Treating all individuals with dignity and without judgement. Community – Recognizing and reinforcing the importance of our world as being comprised of people of differing strengths and perspectives. Justice – Promoting social and economic equity and fairness. Quality – Aspiring for excellence in every aspect of our work. Job Responsibilities: - The Care Manager is an important member of the care team and will conduct comprehensive assessments of a client's needs, including their medical, mental health, substance use, housing, financial, and other support requirements. - Arrange for services and coordinate with various healthcare providers, including primary care physicians, specialists, pharmacies, and insurance companies to ensure seamless care. - Develop, implement, and update person-centered care plans in collaboration with the client, their family, and other providers. - Educate patients and their families about their medical conditions, medications, and self-management techniques empowering them to take an active role in their health. - Connect clients with necessary community and social support services, such as food banks, transportation, and legal aid. - Monitor client's progress toward their care plan goals, track their use of services, and evaluate the effectiveness of the interventions. - Maintain timely and accurate documentation of all activities, interventions, and client progress in the electronic health record system. - Other duties as assigned. Work Environment: - Hybrid work environment with travel to meetings, and clinical sites as needed. Family Services, Inc. complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact hr@familyservicesny.org. Family Services is an equal opportunity employer. We follow federal, state, and local laws prohibiting discrimination in hiring and employment. Must be authorized to work in the United States without work sponsorship.

Role Description Bring technische Exzellenz in den laufenden Betrieb! Du möchtest Anwender:innen sicher durch den digitalen Alltag begleiten und die Qualität moderner IT-Services aktiv mitgestalten? Dann bring dich als Senior Service Manager - Application Management (all genders) in unsere Betriebsprojekte und Fachverfahren ein – und unterstütze öffentliche Auftraggebende bei stabilen, effizienten und nutzerzentrierten IT-Services. - Als Teil eines interdisziplinären Teams begleitest du im Schwerpunkt öffentliche Auftraggebende auf ihrem Weg zur erfolgreichen Digitalisierung. - Du agierst als zentrale Schnittstelle mit technischem Know-How zwischen Auftraggebenden und Dienstleistenden – in puncto Service-Fragen und Umsetzungen. - Du steuerst Service-Prozesse und deren Optimierung (QM). - Du steuerst Änderungsanfragen und Kundenlösungen (Change, Release, Config). - Du verantwortest die Planung, Koordination und Überwachung der Leistungserbringung der Services (SLA) nach abgestimmten KPIs. - Du erstellst regelmäßige Service-Berichte für unsere Kund:innen und gewährleistest eine zielgruppenspezifische Kommunikation. Qualifications - Du brennst für die Organisation und effektive Kommunikation vom ersten Kundenkontakt bis zum operativen Betrieb von Applikationen. - Du verfügst über fundierte Kenntnisse in gängigen Informationstechnologien sowie im Bereich Application Management. - Erfahrungen aus komplexen IT-Projekten sind definitiv von Vorteil. - Deine Kommunikationsfähigkeiten sind von zentraler Bedeutung und legen den Grundstein für erfolgreiche Interaktionen und die Steuerung von internen und externen Stakeholdern. - Du kannst bereits auf Fachwissen in den Bereichen IT Service Management (IT-SM), Projektmanagement (PM), ITIL und ISO 20000 zurückgreifen – oder bist hochmotiviert, Experte zu werden. - Du kannst ein abgeschlossenes Studium oder eine einschlägige Berufsausbildung vorweisen. - Sehr gute Sprachkenntnisse in Deutsch und gute Englischkenntnisse runden dein Profil ab. Benefits - 30 Urlaubstage und flexible Arbeitszeiten sowie Workation im EU-Ausland. - Mobiles Arbeiten oder persönliche Begegnungen vor Ort – du entscheidest, wo du arbeiten möchtest. - Planbare Arbeitszeiten, Teilzeitmodelle und unbefristete Arbeitsverträge. - Großes Trainingsangebot in der ]init[ Akademie sowie in ausgewählten Formaten für Führungskräfte. - Relevante Schulungen, Teilnahmen an Messen und Fachkonferenzen sowie rollenspezifische Zertifizierungen. - Unterstützung bei der Entwicklung von Mitarbeitenden und strategischen Themen. - Kontinuierliche Weiterentwicklung der Corporate Mobility Benefits (z.B. ÖPNV-Zuschuss, Jobrad). Company Description Du möchtest die Gesellschaft von morgen mitgestalten? Dann bist du bei ]init[ richtig. Denn unsere digitalen Lösungen sind für Menschen gemacht und haben gesellschaftliche Relevanz. Klingt spannend? Dann steig ein und arbeite gemeinsam mit über 1.400 ]init[s in interdisziplinären Teams an unseren sieben Standorten – oder flexibel von überall in Deutschland aus.

Title: Case Manager, Rare Endocrinology and Rare Tumors (EST) Location: US - Cincinnati - OH Job Description: Remote position supporting Easter Standard Time Zone (8:30am EST – 5pm EST) with occasional patient meeting and HCP office support, up to 6x/year, outside those hours of operation. Up to 15% potential travel to existing Alexion sites and off-site meetings, patient and HCP engagements by request and when appropriate. Start date as soon as possible. This is what you will do: This position is a high-touch Patient Services role centered on delivering personalized support to patients within the Alexion Rare Disease patient journey. The Case Manager (CM) serves as the primary point of contact to patients and caregivers throughout their treatment journey from onboarding, interim treatment coordination, and long-term customized treatment adherence support. CMs provide disease state education, treatment support, and access for patients with rare and ultra-rare diseases. CMs ensure patient treatment compliance and provide resolutions to treatment issues for patients through communication and collaboration with both internal and external stakeholder partners. You will be responsible for: Patient Support & Navigation (70%) - Patient’s Initial and Long-term Support: Provide initial and ongoing patient interactions to address questions and integrate therapy into their daily lives - Act as the primary point of contact for case management and onboarding activities specific to the patient - Place Welcome Calls: After case creation in the CRM, place the required welcome calls to patient (and HCP in coordination with SP vendor) and introduce the program or confirm required support respectively - Share Disease, Product & Program Education Materials: Share materials on disease, diagnosis, and treatment support with patients - Introduce Patient Community: During the first touchpoint, Connect the patient to the ALXN patient community and inform them about available advocacy groups for the indication - Communicate Benefits Investigation Results: On receiving the BI results from the SP vendor, contact the patient and share results - Coordinate Injection Training Support: Assist patients in receiving In-home or virtual injection training assistance during first injection and coordinate follow up service as needed for second round of injection training (also offer infusion support) - Conduct Adherence Program Touchpoints: Trigger initiation of adherence program on conclusion of onboarding and connect with patients through defined channels for the determined touchpoints based on product specific programs - Execute Mentorship Program: Engage appropriate patients to become mentors if desired to new patients starting therapy and enable them to connect - Support Patients who Restart on Treatment: Reconnect with patients who have lapsed and decided to restart on treatment, offer support services - Conduct Annual BI Communications with patients - Practice vigilant documentation and record keeping during all patient interactions as to maintain high visibility into patient case status and ease resolution processes, when needed - Properly and immediately report Adverse Events during any customer interactions in the PV Event Reporting Tool Internal Cross-Functional Collaboration (15%) - Develop compliant and collaborative professional relationships with all relevant internal and external customers including but not limited to Field Reimbursement Managers, Regional Account Managers, Customer Operations Representatives, medical accounts, Funding Specialists, Access Specialists, Specialty Pharmacies, site of care staff, and office coordinators. - Effectively escalate access issues by informing the right stakeholders of actions to be taken to resolve any pending items in a timely manner - Collaboratively work with and share responsibilities with other Alexion members and external partners members for pull through of the target patient and HCP experience External Vendor Engagement and Collaboration (15%) - Develop compliant and collaborative professional relationships will all relevant external vendor partners including but not limited to PantheRx SP Enhanced Services partners, Ashfield In-Home Injection Trainers, Product Storage Service vendors, Sharps Disposal service vendors, and Copay and BI support vendors - Effectively escalate vendor service provider issues which may impact patients by informing appropriate internal stakeholders and taking needed actions to resolve issues in a timely manner - Collaboratively work with and share responsibilities with external vendor partners to optimize and create a delightful patient and HCP experience You will need to have: - Associates Degree, at minimum, is required; a counseling, social work, nursing, advocacy, or science background and/or advanced degree is a plus - Minimum of 3 to 5 years Case Management OR recognized equivalent of education and experience (e.g. case management, nursing, social service support, insurance reimbursement, patient advocacy, etc.) - Working knowledge of insurance coverage and reimbursement processes - Familiarity with the relevant legal and regulatory components of the pharmaceutical and biotech industry - Well-developed, effective communication and problem-solving skills, as well as data entry/computer literacy skills - The duties of this role are generally conducted in a home office environment. As is typical of an office-based role, employees must be able, with or without an accommodation to: use a computer; engage in communications via phone, video, and electronic messaging; engage in problem solving and non-linear thought, analysis, and dialogue; collaborate with others; maintain general availability during standard business hours. We would prefer for you to have: - Rare disease experience a plus - Deep understanding of insurance coverage and reimbursement processes - Familiarity with managed care and particularly “buy and bill” and pharmacy benefit therapies as well as with reimbursement for infused and injectable therapies - Ability to coordinate with cross-functional teams for pull-through of patient care - Experience dedicated to assisting patients/caregivers - Demonstrated success working within cross-functional teams - Strong empathetic, communication and listening skills - Ability to act with urgency, flexibility, and creativity to quickly get patients on therapy - Strong organizational skills and ability to adapt to change and react constructively in a high-energy and fast paced environment - Demonstrates initiative, teamwork, and accountability

Role Description Sous la responsabilité hiérarchique de la Cheffe de département, le/la che-fe de pôle intervient sur son périmètre d’expertise en déclinant opérationnellement les orientations stratégiques de sa direction et du département, dans son périmètre de responsabilité. Il/elle assure des fonctions d’encadrement d’équipe (10 agents), favorise l’arbitrage auprès de sa hiérarchie par son expertise et garantit l’atteinte des objectifs définis pour son pôle. - Assure le suivi de l’activité du pôle à l’aide d’indicateurs et tableaux de bord et le bon suivi de l’exécution budgétaire des dépenses et des recettes de l’établissement. - Pilote les opérations de fin d'exercice (calendrier, contrôles, écritures de rattachement). - Contribue à la préparation budgétaire avec le pôle budgétaire. - Identifie les risques comptables et en alerte la hiérarchie. - Participe aux travaux d’évolution des outils décisionnels. - Garantit la qualité comptable : fait évoluer les procédures de contrôle interne, assure la veille réglementaire et la mise en œuvre des décisions de l'exécutif. - Assiste les agents du pôle en cas de difficultés opérationnelles sur les questions d’exécution des dépenses sur marché, conventions ou contrats type délégation de service public et sur la prise en charge des recettes. - Conseille les services opérationnels sur ces mêmes questions ainsi que sur l’usage du SI financier. - Anime des réunions de pôle et des réunions interdirections sur son périmètre d’activité. - Assure la formation des correspondants financiers sur les procédures d’exécution budgétaire. - Effectue des analyses et notes ponctuelles sur les problématiques d’exécution budgétaire. - Rédige les actes administratifs sur son périmètre de compétence. - Référent de la plate-forme Chorus Pro. Qualifications - Maîtrise des mécanismes budgétaires, comptables et financiers applicables au secteur public local. - Connaissances en comptabilité publique. - Connaissances en marchés publics. - Maîtrise des outils bureautiques et plus particulièrement Excel. - Maîtrise des outils métiers informatiques (ASTRE, TOTEM, BO, Chorus Pro…). Requirements - Compétences managériales requises. - Sens du relationnel et pédagogie. - Esprit rigoureux et de synthèse, sens de l’organisation, autonomie. - Apte à communiquer en s'adaptant aux différents interlocuteurs, savoir communiquer de manière pédagogique tout en proposant des actions adaptées. - Évaluer l’impact des changements, remonter l’information en proposant les réponses ou les solutions adéquates.