Title: Case Manager, Rare Endocrinology and Rare Tumors (EST) Location: US - Cincinnati - OH Job Description: Remote position supporting Easter Standard Time Zone (8:30am EST – 5pm EST) with occasional patient meeting and HCP office support, up to 6x/year, outside those hours of operation. Up to 15% potential travel to existing Alexion sites and off-site meetings, patient and HCP engagements by request and when appropriate. Start date as soon as possible. This is what you will do: This position is a high-touch Patient Services role centered on delivering personalized support to patients within the Alexion Rare Disease patient journey. The Case Manager (CM) serves as the primary point of contact to patients and caregivers throughout their treatment journey from onboarding, interim treatment coordination, and long-term customized treatment adherence support. CMs provide disease state education, treatment support, and access for patients with rare and ultra-rare diseases. CMs ensure patient treatment compliance and provide resolutions to treatment issues for patients through communication and collaboration with both internal and external stakeholder partners. You will be responsible for: Patient Support & Navigation (70%) - Patient’s Initial and Long-term Support: Provide initial and ongoing patient interactions to address questions and integrate therapy into their daily lives - Act as the primary point of contact for case management and onboarding activities specific to the patient - Place Welcome Calls: After case creation in the CRM, place the required welcome calls to patient (and HCP in coordination with SP vendor) and introduce the program or confirm required support respectively - Share Disease, Product & Program Education Materials: Share materials on disease, diagnosis, and treatment support with patients - Introduce Patient Community: During the first touchpoint, Connect the patient to the ALXN patient community and inform them about available advocacy groups for the indication - Communicate Benefits Investigation Results: On receiving the BI results from the SP vendor, contact the patient and share results - Coordinate Injection Training Support: Assist patients in receiving In-home or virtual injection training assistance during first injection and coordinate follow up service as needed for second round of injection training (also offer infusion support) - Conduct Adherence Program Touchpoints: Trigger initiation of adherence program on conclusion of onboarding and connect with patients through defined channels for the determined touchpoints based on product specific programs - Execute Mentorship Program: Engage appropriate patients to become mentors if desired to new patients starting therapy and enable them to connect - Support Patients who Restart on Treatment: Reconnect with patients who have lapsed and decided to restart on treatment, offer support services - Conduct Annual BI Communications with patients - Practice vigilant documentation and record keeping during all patient interactions as to maintain high visibility into patient case status and ease resolution processes, when needed - Properly and immediately report Adverse Events during any customer interactions in the PV Event Reporting Tool Internal Cross-Functional Collaboration (15%) - Develop compliant and collaborative professional relationships with all relevant internal and external customers including but not limited to Field Reimbursement Managers, Regional Account Managers, Customer Operations Representatives, medical accounts, Funding Specialists, Access Specialists, Specialty Pharmacies, site of care staff, and office coordinators. - Effectively escalate access issues by informing the right stakeholders of actions to be taken to resolve any pending items in a timely manner - Collaboratively work with and share responsibilities with other Alexion members and external partners members for pull through of the target patient and HCP experience External Vendor Engagement and Collaboration (15%) - Develop compliant and collaborative professional relationships will all relevant external vendor partners including but not limited to PantheRx SP Enhanced Services partners, Ashfield In-Home Injection Trainers, Product Storage Service vendors, Sharps Disposal service vendors, and Copay and BI support vendors - Effectively escalate vendor service provider issues which may impact patients by informing appropriate internal stakeholders and taking needed actions to resolve issues in a timely manner - Collaboratively work with and share responsibilities with external vendor partners to optimize and create a delightful patient and HCP experience You will need to have: - Associates Degree, at minimum, is required; a counseling, social work, nursing, advocacy, or science background and/or advanced degree is a plus - Minimum of 3 to 5 years Case Management OR recognized equivalent of education and experience (e.g. case management, nursing, social service support, insurance reimbursement, patient advocacy, etc.) - Working knowledge of insurance coverage and reimbursement processes - Familiarity with the relevant legal and regulatory components of the pharmaceutical and biotech industry - Well-developed, effective communication and problem-solving skills, as well as data entry/computer literacy skills - The duties of this role are generally conducted in a home office environment. As is typical of an office-based role, employees must be able, with or without an accommodation to: use a computer; engage in communications via phone, video, and electronic messaging; engage in problem solving and non-linear thought, analysis, and dialogue; collaborate with others; maintain general availability during standard business hours. We would prefer for you to have: - Rare disease experience a plus - Deep understanding of insurance coverage and reimbursement processes - Familiarity with managed care and particularly “buy and bill” and pharmacy benefit therapies as well as with reimbursement for infused and injectable therapies - Ability to coordinate with cross-functional teams for pull-through of patient care - Experience dedicated to assisting patients/caregivers - Demonstrated success working within cross-functional teams - Strong empathetic, communication and listening skills - Ability to act with urgency, flexibility, and creativity to quickly get patients on therapy - Strong organizational skills and ability to adapt to change and react constructively in a high-energy and fast paced environment - Demonstrates initiative, teamwork, and accountability

Title: US LBM US1 Continuous Improvement Manager remote type Fully Remote locations Remote - Nationwide time type Full time job requisition id R13349 Job Description: US LBM is one of the leading and fastest growing distributors of specialty building materials in the United States, with a team of over 15,000 employees located throughout the country. Since our founding in 2009, we have acquired over 70 companies and have expanded to more than 500 locations serving 37 states. US LBM is a progressive organization that promotes a unique culture that focuses on the value of its customers and associates. Developing our people is critical to our strategy and fostering our culture of empowerment. A Brief Overview The US1 Continuous Improvement Manager provides overall direction, implementation, and continuous improvement of lean systems infrastructure in all phases of logistics and warehousing. What you will do - Analyze designs, methods, and internal manufacturing processes. - Develop strategies and initiatives for operational efficiency. - Implement process improvements and changes in manufacturing methods. - Measure process improvement benefits after changes are implemented. - Implement Lean and/or Six Sigma methods. - Regularly review lean performance expectations with leadership teams across the organization, providing expectations, performance planning, and feedback. - Direct the work of US1 Continuous Improvement Leads. Required For All Jobs - Perform other duties as assigned. - Comply with all policies and standards. - Adheres to Company’s commitment to workplace safety. Education Qualifications - Bachelor's Degree in Operations Management, Lean Manufacturing, or related field required. Experience Qualifications - 5 years of experience in process improvement. Licenses and Certifications - Lean Six Sigma Certification-IASSC required. US LBM Holdings, LLC, is an equal-opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.

Title: Service Resolution Manager Location: London, United Kingdom Job Description: About Tripadvisor The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. Job Location: Hybrid This role is a hybrid position that requires 1 day per week in our London office. Who are we looking for? As a Service Resolution Manager, you are accountable for translating operational strategy into day-to-day execution across onshore and offshore teams so that we consistently deliver high-quality outcomes for our customers. You are a hands-on operator who balances real-time performance management with longer-term planning, using data, people leadership, and cross-functional collaboration to drive service levels, quality, and efficiency. You will play a key role in shaping and executing our operational roadmap in line with the company’s goals. You will partner closely with Vendor Management, Workforce Management, Training, Quality, and external partners to ensure alignment on priorities, rapid issue resolution, and continuous improvement. You will champion a culture of performance, coaching, and customer focus, bringing in new ideas from the market and your own development to help the operation evolve and scale effectively. Key Responsibilities Operational leadership and strategy - Support long-term operational planning and help influence strategy to meet company goals. - Translate strategy into clear execution plans and targets for onshore and offshore teams. - Track performance against goals and adjust operational priorities as needed to address challenges and emerging trends, ensuring accountability for KPI delivery and regular reporting on a weekly, monthly, and quarterly basis. Day-to-day operations management - Manage service delivery in real time, keeping a constant eye on service levels, backlogs, and productivity. - Identify operational risks, trends, and opportunities, and implement actions to protect and improve performance. - Oversee operational systems, processes, and infrastructure, proactively seeking opportunities for optimisation. Quality, customer outcomes, and coaching - Ensure a strong quality focus so customer interactions consistently meet or exceed expectations. - Use insights from quality outcomes to identify coaching needs, support performance improvement, and celebrate “gold star” examples. - Partner with Training and Quality to embed best practices and address service gaps. Compliance, safety, and governance - Enforce relevant regulatory, safety, and internal policy standards across all operational sites. - Ensure teams understand and adhere to compliance requirements and escalation procedures. - Support change control processes, assessing operational impact and ensuring smooth implementation. Stakeholder and vendor management - Communicate daily and proactively with internal stakeholders (Vendor Management, Training, Quality, etc.) and external partners to maintain alignment. - Partner with Vendor Management on strategy execution, issue escalation, and performance improvement for outsourced partners. - Build and maintain strong professional relationships with cross-functional teams, ensuring they understand and consider the operations strategy in their own plans. People leadership and team development - Lead, mentor, and coach a high-performing team, providing clear expectations, feedback, and development opportunities. - Foster a culture of accountability, ownership, and continuous improvement, leading by example. - Support succession planning by identifying and developing talent within the operations team. Data, reporting, and continuous improvement - Use operational data and reporting to review performance daily, weekly, and monthly and identify improvement opportunities. - Prepare and present performance insights and business cases to support change initiatives and investments. - Collect and synthesise employee and customer feedback to refine operational processes and influence improvements in related functions (e.g., Training, Quality, Real Time, Scheduling). Workforce planning and performance - Collaborate with Workforce Management to ensure schedule adherence, identify absenteeism trends, and address staffing gaps. - Take ownership of mitigating scheduling and staffing risks that may impact service delivery. - Align resourcing decisions with forecasted demand and operational priorities. Minimum Qualifications & Experience: - 5+ years’ experience in operations management within a contact centre, customer support, or similar service environment. - Proven People-Manager with 5+ years experience, managing both regional and global teams - UK Based working Hybrid - Proven track record managing both onshore and offshore/outsourced teams against SLAs and performance targets. - Demonstrated experience using operational data and reporting to drive decisions, forecast needs, and build business cases. - Experience working closely with Workforce Management, Training, Quality, and Vendor Management functions. - Hands-on experience leading change initiatives and improving processes in a fast-paced, dynamic environment. - Strong people management experience, including coaching, performance management, and team development. Skills you should bring to the role Customer-focused: Committed to delivering excellent customer experiences through reliable, high-quality operations. Operationally strong: Deep understanding of contact centre or service operations, including SLA quality metrics, and workforce dynamics, with the ability to excel in a fast-paced environment. Data-driven: Comfortable interpreting performance metrics and using insights to drive decisions and build compelling cases for change. Strong communicator: Clear and timely communication with teams and stakeholders; able to influence and align others. People leader: Experienced in coaching, developing, and motivating teams, with a focus on performance and growth. Change oriented: Curious and proactive about new ideas, tools, and ways of working; effective at leading teams through change. What We Offer - Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses - “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team. - Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. - Donation matching. Give back? Give more! We match qualifying charitable donations annually. - Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. - Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. - Travel perks. We believe that travel is employee development, so we provide discounts and more. - Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges. - Health benefits. We offer great coverage and competitive premiums. - Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates. Our Cultural Pillars: Traveler first We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. Execution is our edge We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. We succeed together The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements. #LI-JP #LI-Hybrid

Role Description Schluss mit Agentur-Chaos und Pflastercode. Skaliere unser Herzstück als Inhouse-Lead auf 50+ Millionen. Wir suchen tiefe Shopify-Expertise – das CRO-Feintuning lernst du bei uns. Die Valkental GmbH ist die Marke für innovative Fahrradrucksäcke und stylische Warnbekleidung. Unser eigener Shopify-Store generiert bereits einen 8-stelligen Jahresumsatz bei über 200.000 monatlichen Besuchern. Unser Ziel: Wir wollen mit dir gemeinsam den Onlineshop bis 2030 auf 50+ Millionen Euro Umsatz skalieren! Unser Versprechen an dich: - Kein Agentur-Stress, sondern strategischer Inhouse-Fokus auf ein massives Projekt - Ein hochprofitables Fundament mit echten Produktinnovationen und Patenten - Ein sportliches, warmes Miteinander, bei dem sauberer Code, Wachstum und Spaß im Mittelpunkt stehen Aufgaben: - Wir wollen keine Shopify-Plugins zusammenklicken, wir wollen herausragende Architektur. - Du hast die volle Autonomie, tiefgreifende technische Lösungen und neue Features from scratch zu bauen. - Code schlägt bei uns Egos – wenn deine Lösung besser ist, wird sie umgesetzt. - Du implementierst A/B-Tests technisch einwandfrei – die CRO-Hypothesen und Logiken liefern wir oder erarbeiten sie gemeinsam. - Du übernimmst die technische Verantwortung – von der Konzeption bis zum sauberen Rollout neuer Features und ganzer Shop-Bereiche. - Du kontrollierst die Performance, treibst proaktives Bug Fixing voran und drückst die Ladegeschwindigkeit auf absolute Bestwerte. Qualifications - Exzellente Programmierkenntnisse und mehrjährige, tiefgehende Shopify-Erfahrung. - Tiefgreifende, praktische Erfahrungen im Bereich Conversion Rate Optimization (CRO) und A/B-Testing. - Sehr gute Deutschkenntnisse. - Ein absoluter Macher, der pragmatisch denkt und Systeme wirklich skalieren will, statt nur Bugs zu fixen. - Suche nach einem ambitionierten Team, das volle Autonomie bietet und technologisches Entfalten ermöglicht. Benefits - Wir messen Ergebnisse, keine abgesessenen Stunden. 100 % remote und flexible Arbeitszeiten. - Überdurchschnittliches Gehalt von 60.000 bis 100.000 Euro Brutto (je nach Erfahrung). - Eigene, beste Arbeitsausstattung ohne Budget-Diskussionen bei sinnvoller Hardware. - Teil eines 17-köpfigen Teams aus jungen, pragmatischen Machern mit direktem Draht zur Geschäftsführung. - Direkte Klärung von Tools, Prozessen oder Infrastruktur-Freigaben.