Role Description This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 5:00pm EST (will support Eastern Time Zone). It may be necessary, given the business need, to work occasional overtime. You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Independently manages complex, high risk, or escalated benefit configuration work, including new client implementations and critical renewals. - Serves as a primary SME for BCT processes, systems (ServiceNow, RxCOMET, RxClaim/NextGen, RxCCR), and SOP updates. - Provides guidance and peer support to analysts on benefit logic, system impacts, and troubleshooting. - Performs advanced data review and validation to ensure benefit accuracy, compliance, and alignment with documented client intent. - Partners with triage, upstream, and downstream teams (e.g., BOM, Formulary, Specialty, CCR) to resolve issues, clarify requirements, and route work appropriately. - Engages in issue research, escalation support, and root cause identification to prevent repeat errors. - Support new and existing client benefit changes by submitting, monitoring, and maintaining work through ServiceNow cases and tasks. - Complete structured analysis and validation of benefit data to ensure accuracy and compliance with documented client intent. - Maintain consistent quality standards while meeting established turnaround time (TAT) and performance metrics. - Utilize SOPs, job aids, and source systems to research issues, resolve discrepancies, and ensure correct benefit configuration. - Monitor assigned work queues, perform required follow up, and ensure tasks progress to completion. - Maintain thorough documentation and professional handling of all assigned work items. Qualifications - High School Diploma/GED. - 3+ years of PBM related experience. - 3+ years of experience in a business analyst, Subject Matter Expert (SME), or similar role responsible for implementing and upkeeping complex, cross functional business processes. - 3+ years of experience performing complex benefit change analysis and system configuration work. - Advanced level of proficiency working across multiple systems concurrently (e.g., ServiceNow, RxCOMET, RxClaim/NextGen, RxCCR). - Intermediate level of proficiency in Microsoft Office skills, including Word, Excel, Teams, Outlook & OneNote. - Strong analytical skills, attention to detail, and ability to work independently in a telecommuter environment. - Proven ability to meet established turnaround time, SLA, and quality benchmarks. - Individual contributor with the ability to organize information and multi-task work items, while maintaining strong attention to detail. Requirements - 3+ years of BCT experience. - Strong working knowledge of UMR benefit change processes and procedures. - Recognized experience acting as an SME, trainer, or peer resource within a PBM or benefits configuration environment. - Experience handling escalations, high‑impact client changes, or peak‑volume workloads. - Familiarity with SOP development, process stabilization, and supporting large changes. - Strong communication skills and experience partnering cross‑functionally to resolve complex issues. Benefits - Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays. - Medical Plan options along with participation in a Health Spending Account or a Health Saving account. - Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage. - 401(k) Savings Plan, Employee Stock Purchase Plan. - Education Reimbursement. - Employee Discounts. - Employee Assistance Program. - Employee Referral Bonus Program. - Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).

• Management of Team Leaders and project managers under supervision • Manage team workload and assignment flow to PMs • Help manage client relationships for the team’s client accounts • Actively monitor and update management team with key performance indicator data • Identify, seek, and provide training for team members • Proactively communicate with internal and external clients regarding team milestones • Allocate manageable goals based on team needs • Provide timely performance assessments and feedback to foster growth • Reward and recognize performance as appropriate • Communicate department and company strategy to teams • Share knowledge and best practices within Client Services • Contributing improvements to existing processes

• Respond to client e-mail, chat and phone support requests such as questions, status checks, phone activations, phone orders, account suspensions, cancellations, and other concerns • Use multiple online systems and support tools to effectively resolve tickets • Resolve assigned tickets accurately and in a timely manner • Prioritize tickets based on urgency and severity, ensuring the most critical issues are addressed promptly • Collaborate with colleagues and escalate appropriate tickets to more advanced agents in a seamless manner when required for the best client experience • Meet or exceed Key Performance Indicators for the role such as number of tickets handled and response times • Complete client bulk action requests as they come in or when they are assigned out by a manager or lead • Maintain and stay current with a working knowledge of key processes and procedures of multiple vendor platforms • Monitor and assist in team messaging platforms to assist fellow agents with inquiries • Stay up to date with Technical and MDM (Mobile Device Management) training courses offered by LINQ • Have knowledge of and assist clients with phone migrations • Support as appropriate with escalated cases • Staff after hour support for on-call Holidays as needed

Role Description Securitize Fund Services is a global leader in fund administration for digital asset funds. We are seeking a Treasury Associate to join our team and support the execution of money movement services in accordance with client agreements, fund offering documents, operational checklists, internal anti-fraud protocols, and other client-specific requirements. This role reports directly to the Treasury Manager and collaborates closely with the Investor Relations and Fund Accounting teams to ensure accurate and timely processing aligned with our high standards of service and compliance. Key Responsibilities - Initiate and monitor domestic and international wire transfers related to fund expenses, investments, and investor activity. - Perform verbal call-backs and other verification procedures in accordance with internal compliance and security protocols. - Collaborate closely with internal teams, including Investor Relations and Fund Accounting, to ensure accurate and timely money movement. - Assist with the setup and maintenance of wire templates and wire import files for large distribution events. - Reconcile outgoing wire payments for redemptions and distributions. - Troubleshoot and resolve any issues related to payments or instructions. - Support treasury and operations process improvement initiatives. Qualifications - Bachelor’s degree in Finance, Accounting, Economics, or a related field. - 0–3 years of relevant experience in fund administration, treasury operations, or financial services, preferably with exposure to alternative assets or digital asset funds. - Working knowledge of wire initiation processes and banking platforms. - High attention to detail, accuracy, and ability to follow procedures consistently. - Strong communication skills, especially for cross-functional collaboration. - Team player with a proactive and professional attitude. - Ability to work in a fast-paced environment while managing numerous projects and clients. Benefits - Flexible Paid Time Off – Promoting a healthy work-life balance. - Equity Grant Opportunities – Share in the success and future growth of the company. - Remote Work Flexibility – Work from anywhere while staying connected with a dynamic and collaborative team. - Comprehensive Insurance Coverage – Employer-paid Medical, Dental, and Vision benefits for you and your family. - 401(k) Retirement Plan – Secure your financial future with employer-sponsored savings.