LINQ

• Respond to client e-mail, chat and phone support requests such as questions, status checks, phone activations, phone orders, account suspensions, cancellations, and other concerns • Use multiple online systems and support tools to effectively resolve tickets • Resolve assigned tickets accurately and in a timely manner • Prioritize tickets based on urgency and severity, ensuring the most critical issues are addressed promptly • Collaborate with colleagues and escalate appropriate tickets to more advanced agents in a seamless manner when required for the best client experience • Meet or exceed Key Performance Indicators for the role such as number of tickets handled and response times • Complete client bulk action requests as they come in or when they are assigned out by a manager or lead • Maintain and stay current with a working knowledge of key processes and procedures of multiple vendor platforms • Monitor and assist in team messaging platforms to assist fellow agents with inquiries • Stay up to date with Technical and MDM (Mobile Device Management) training courses offered by LINQ • Have knowledge of and assist clients with phone migrations • Support as appropriate with escalated cases • Staff after hour support for on-call Holidays as needed

Role Description As a Senior Account Executive at LINQ, you will be responsible for formulating a sales strategy, driving revenue growth by executing on the sales strategy, and obtaining new customers in mid to large sized K-12 school districts in your assigned territory. Your role combines complex solution selling with strategic territory management. Primary Objectives - Lead complex sales cycles focused on large districts - Meet and exceed sales quotas through a blended market coverage approach - Develop and successfully execute territory plans by prioritizing accounts, generating new business activity (including cold outreach), and cultivating accounts from the ground up What You’ll Be Doing - Develop and implement a comprehensive territory strategy, prioritizing accounts for maximum impact - Manage multiple sales cycles simultaneously while maintaining a strong focus on continuous prospecting - Utilize resources from marketing, enablement, executive sponsorship, and other support teams to drive success - Conduct in-depth discovery sessions to understand client challenges and propose customized solutions that drive value - Continuously monitor and optimize sales performance, adjusting strategies based on evolving market conditions and client feedback - Provide feedback and insights to internal teams to influence product development and enhance client satisfaction Qualifications - 3+ years of sales experience, with a focus on complex, mid-market sales cycles - Demonstrated history of consecutively achieving or exceeding sales quota - Experience utilizing a sales methodology like GAP Selling, Solution Selling, Challenger Selling, SPIN Selling, etc. to accurately forecast and deliver results - Proven ability to manage multiple sales cycles at various stages while maintaining a focus on pipeline growth - Strong territory management acumen - Experience with ERP Platforms/Products in the K-12 sector would be a huge plus - Ability to leverage internal support and external resources to close deals efficiently - Able to engage and influence executive-level stakeholders with confidence - Excellent written/verbal communication and presentation skills with demonstrable ability to understand our programs and deliver successful presentations to decision-makers - Has a growth mindset that thrives in a culture of coaching, feedback, and encourages self-reflection and personal development - Ability to deliver results, work within a “team first” environment with minimal supervision and operate with an entrepreneurial spirit - You are the CEO of your territory - Capability to travel nationwide up to 50% to build client engagement in person Benefits - Flex Your Workspace: Work remote from one of our eligible states across the US, or if you’re near Austin three days in office a week! - Planning Your Future: Our 401(k) plan comes with a 4% employer match on total earnings (not just your base salary). - Performance Pays Off: Whether it’s a company bonus or target sales commission, your hard work doesn’t go unnoticed. - Vacation Your Way: Our flexible Open Paid Time Off Plan lets you take the time you need, when you need it. - Paid Parental Leave: Take the time you need to welcome your new addition – We’ve got you covered! - Ten Paid Corporate Holidays: Enjoy a little extra downtime to relax and recharge with the ten paid holidays each year. - Giving Back: Feel good while doing good – 16 paid volunteer hours to support the causes that matter most to you. #LINQCares - Benefits That Have Your Back (And Teeth, Too!): Rock-solid medical, dental and vision coverage. Pick your vibe: a low deductible PPO and pair with an FSA or a HDHP with a sweet HSA – with contributions from LINQ. Dental perks that even cover braces for the kiddos. - Wellness Perks: Employer-paid Short-Term Disability, Long Term Disability, Basic Life, and AD&D insurance. Gym reimbursements and tons of extra savings on travel assistance, employee assistance, and even pet insurance options. - Rewards For Referrals: Got an amazing candidate in your network? Send them our way and earn a referral bonus when they join the team!

• Respond to client e-mail, chat and phone support requests such as questions, status checks, phone activations, phone orders, account suspensions, cancellations, and other concerns. • Use multiple online systems and support tools to effectively resolve tickets. • Resolve assigned tickets accurately and in a timely manner. • Prioritize tickets based on urgency and severity, ensuring the most critical issues are addressed promptly. • Collaborate with colleagues and escalate appropriate tickets to more advanced agents in a seamless manner when required for the best client experience. • Meet or exceed Key Performance Indicators for the role such as number of tickets handled and response times • Complete client bulk action requests as they come in or when they are assigned out by a manager or lead. • Maintain and stay current with a working knowledge of key processes and procedures of multiple vendor platforms. • Monitor and assist in team messaging platforms to assist fellow agents with inquiries. • Stay up to date with Technical and MDM (Mobile Device Management) training courses offered by LINQ. • Have knowledge of and assist clients with phone migrations. • Support as appropriate with escalated cases • Staff after hour support for on-call Holidays as needed.

Role Description We are seeking a dynamic and knowledgeable Solutions Consultant to support the pre-sales process for LINQ ERP, a comprehensive enterprise resource planning solution designed specifically for K-12 school districts. This role bridges the gap between sales, product, and prospective clients by demonstrating how LINQ ERP’s finance, human resources, and payroll capabilities address the unique operational needs of educational institutions. Key Responsibilities - Partner with Sales to drive successful pre-sales engagements, including discovery, solution positioning, and product demonstrations. - Lead tailored presentations and demos of LINQ ERP, focusing on finance, HR, and payroll modules for K-12 environments. - Translate complex customer requirements into clear, compelling solution narratives. - Respond to RFPs/RFIs and develop customized proposals and solution documentation. - Collaborate with Product and Implementation teams to ensure alignment between customer expectations and system capabilities. - Serve as a trusted advisor to prospects by providing industry insights and best practices for K-12 ERP systems. - Support pilot programs, proof-of-concepts, and technical validations as needed. Qualifications - 3+ years of experience in a Solutions Consultant, Sales Engineer, or similar pre-sales role. - Hands-on experience with ERP systems, preferably including finance, HR, and payroll modules. - Strong understanding of K-12 school district operations, business offices, or education technology (highly preferred). - Demonstrated ability to conduct engaging product demonstrations and presentations. - Experience responding to RFPs and working in complex sales cycles. - Excellent communication, storytelling, and stakeholder engagement skills. - Ability to translate technical capabilities into business value. Preferred Experience - Experience working with K-12 ERP platforms or education-focused financial systems. - Familiarity with public sector procurement processes. - Background in accounting, HR, or payroll systems. Key Competencies - Customer-focused mindset with strong consultative selling skills. - Ability to simplify complex concepts for non-technical audiences. - Strong problem-solving and analytical thinking. - Collaborative and team-oriented approach. Benefits - Opportunity to impact K-12 education through modern, integrated ERP solutions. - Collaborative, mission-driven environment. - Exposure to innovative technology and growing market demand. - Flex Your Workspace: Work remote from one of our eligible states across the US, or if you’re near Austin three days in office a week! - Planning Your Future: Our 401(k) plan comes with a 4% employer match on total earnings (not just your base salary). - Performance Pays Off: Whether it’s a company bonus or target sales commission, your hard work doesn’t go unnoticed. - Vacation Your Way: Our flexible Open Paid Time Off Plan lets you take the time you need, when you need it. - Paid Parental Leave: Take the time you need to welcome your new addition – We’ve got you covered! - Ten Paid Corporate Holidays: Enjoy a little extra downtime to relax and recharge with the ten paid holidays each year. - Giving Back: Feel good while doing good – 16 paid volunteer hours to support the causes that matter most to you. #LINQCares - Benefits That Have Your Back (And Teeth, Too!): Rock-solid medical, dental and vision coverage. Pick your vibe: a low deductible PPO and pair with an FSA or a HDHP with a sweet HSA – with contributions from LINQ. Dental perks that even cover braces for the kiddos. - Wellness Perks: Employer-paid Short-Term Disability, Long Term Disability, Basic Life, and AD&D insurance. Gym reimbursements and tons of extra savings on travel assistance, employee assistance, and even pet insurance options. - Rewards For Referrals: Got an amazing candidate in your network? Send them our way and earn a referral bonus when they join the team!

• Respond to client e-mail support tickets such as questions, status checks, phone activations, phone orders, account suspensions, cancellations, and other concerns. • Use multiple online systems and support tools to effectively resolve tickets. • Resolve assigned tickets accurately and in a timely manner. • Prioritize tickets based on urgency and severity, ensuring the most critical issues are addressed promptly. • Collaborate with colleagues and escalate appropriate tickets to more advanced agents in a seamless manner when required for the best client experience. • Meet or exceed Key Performance Indicators for the role such as number of tickets handled and response times • Develop through experience and training courses a working knowledge of key processes and procedures of multiple vendor platforms. • Utilize internal messaging systems to communicate and coordinate with peers and supervisor. • Other duties as assigned.