Job Description - Enrollment Specialist 2, Remote, Managed Care Network, FT, 8:30A-5P (158691) Enrollment Specialist 2, Remote, Managed Care Network FT, 8:30A-5P At Baptist Health, we’re committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a “grow our own” philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including: - Career growth and development opportunities, with clear pathways and ongoing support - Comprehensive health and wellness resources that go beyond traditional benefits - A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs - Tuition reimbursement to support continued learning and advancement Complete new, revalidation and informational updated enrollment applications for participation in government funded payment programs for all Baptist Health Medical Group (BHMG) employed physicians and Baptist Health South Florida (BHSF) facilities with the Medicare, Medicaid and all contracted commercial insurance plans. Corresponds and maintains positive relationships with managed care insurance payors and serves as a central point of contact regarding managed care insurance/payor issues in relation to BHMG employed physicians. Communicates with Medicare Administrative Contactor, fiscal intermediary and contractors for all government payer programs outside the state of Florida and within on behalf of BHSF. To assure all applications, documentation and information necessary for proper compliant reimbursement are up to date and maintained in proper status. Estimated pay range for this position is $22.53 - $27.26 / hour depending on experience. Qualifications Degrees: - Associates. Licenses & Certifications: - NAMSS Certified Professional Credentialing Specialist. Additional Qualifications: - Strong detail oriented professional with at least 10 or more years experience in a healthcare setting. - Five years experience in a hospital business office, knowledge of billing and reimbursement regulations governing government funded programs. - NAMSS CPCS/CPCSM certification OR Equivalent work experience. - Experience in a managed care related position dealing directly with payors, providers and /or contracts. - Position requires strong critical thinking skills, ability to analyze data and excellent writing and interpersonal skills. - Strong working knowledge of CAQH, PECOS, NPPES required. - Proficient in MS Office including Word, Excel and PowerPoint. - Strong organizational skills and attention to detail necessary. - Ability to formulate decisions and execute a plan of action. Minimum Required Experience: 5 Years Job Corporate Primary Location Remote Organization Corporate Schedule Full-time

• Defining and managing the overall revenue strategy for the Fingera product – creating sales plans, forecasts, key objectives, and revenue targets for the team and individuals. • Responsibility for sales performance, meeting plans, and managing revenue predictability (forecast accuracy, pipeline coverage, governance). • Managing revenue from new customers – generating and evaluating pipeline, securing SQLs in cooperation with marketing, developing partners, and optimizing the conversion funnel (lead → deal). • Managing revenue from existing customers – upsell and cross-sell activities, revenue campaigns, and ownership of the customer portal (Zoho) as a tool for revenue growth. • Pricing & monetization – managing pricing strategy, pricing tiers and packages, commercial terms (T&Cs, contracts, price lists), and discount policy. • Sales operations & data – ownership and development of key tools (CRM Zoho, BI Qlik, Leapsome), data quality, and analysis of sales metrics (average deal size, time to deal, conversion rate, CAC). • Building and managing the sales team – hiring, structure, development, performance management, and setting up compensation plans (OTE, variable component). • Cross-functional collaboration – developing the partner network, cooperating with support and product management, and connecting market feedback into the product strategy.

• Lead, coach, and develop the Breeder Sales team to meet and exceed growth targets, apply versatile strategies to meet customers needs, and apply strong sales tactics in an all-outbound sales environment. • Manage daily outbound engagement operations, including calls, emails, callbacks, and onboarding campaigns for new policyholders. • Monitor team performance, KPIs, and quality assurance standards to ensure a high level of sales growth and targets are met/exceeded. • Develop and implement strategies to improve insurance attachment rates, working with the sales team and alongside partners to identify and execute opportunities for program improvement by leveraging unique customer journeys. • Monitor partner performance and conversion, and work to improve via communication and collaboration with key strategic partners. • Assure invoicing is accurate and timely for partners and meets budget CAC targets and spend allowance. • Train, refine, and develop new and existing employees in outbound sales tactics and best-in-class conversion and retention strategies. • Track and report on all KPIs by channel, team and individual sales agent. • Drive retention performance across shelter partner channels by reducing early policyholder churn and improving onboarding success metrics. • Partner closely with Shelter Sales, Retention, Member Experience, and Operations teams to ensure a seamless and consistent customer journey. • Analyze trends, reporting, and customer feedback to identify opportunities for process improvement, call contact rate increase, call talk time efficiencies, and retention optimization.

• End-to-end sales ownership: You are responsible for the entire market build-up and sales process in Austria, from initial cold outreach to the signed contract. No handoffs — full ownership • Strong closing ability: You carry negotiations to completion with the necessary persistence and commitment and don’t give up when things get tough • Active new-business development: You use every channel that works — field sales, phone, in-person visits. You decide what moves the deal • On-site presence: Whether at trade shows or directly at the dealership, personal contact is your strongest tool to build trust and seal deals • Needs-based consulting: You understand daily life at the dealership, identify your conversation partners’ needs and clearly demonstrate the benefits for them • Team player with initiative: When you need support, you get it from our HQ in Cologne. You remove obstacles rather than failing because of them