Fetch Pet Insurance logo
Fetch Pet Insurance

Help your pet live a longer, healthier life.

Senior Manager, Sales – Shelter & Breeder Channels

SalesSalesFull TimeRemoteSeniorTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

3 days ago

Salary

$115K - $125K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Senior Manager, Sales – Shelter & Breeder Channels

Fetch Pet Insurance

• Lead, coach, and develop the Breeder Sales team to meet and exceed growth targets, apply versatile strategies to meet customers needs, and apply strong sales tactics in an all-outbound sales environment. • Manage daily outbound engagement operations, including calls, emails, callbacks, and onboarding campaigns for new policyholders. • Monitor team performance, KPIs, and quality assurance standards to ensure a high level of sales growth and targets are met/exceeded. • Develop and implement strategies to improve insurance attachment rates, working with the sales team and alongside partners to identify and execute opportunities for program improvement by leveraging unique customer journeys. • Monitor partner performance and conversion, and work to improve via communication and collaboration with key strategic partners. • Assure invoicing is accurate and timely for partners and meets budget CAC targets and spend allowance. • Train, refine, and develop new and existing employees in outbound sales tactics and best-in-class conversion and retention strategies. • Track and report on all KPIs by channel, team and individual sales agent. • Drive retention performance across shelter partner channels by reducing early policyholder churn and improving onboarding success metrics. • Partner closely with Shelter Sales, Retention, Member Experience, and Operations teams to ensure a seamless and consistent customer journey. • Analyze trends, reporting, and customer feedback to identify opportunities for process improvement, call contact rate increase, call talk time efficiencies, and retention optimization.

Job Requirements

  • 3+ years of leadership or management experience in sales, customer success, retention, member experience, or call center operations.
  • Experience managing outbound engagement or customer onboarding teams preferred.
  • Strong coaching, communication, and employee development skills.
  • Proven ability to drive a sales organization to exceed sales goals, retention, engagement, and customer satisfaction performance metrics.
  • Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
  • Strong analytical and problem-solving capabilities with a data-driven mindset.
  • Proficiency with CRM systems, reporting tools, and customer engagement platforms.
  • Strong technical skills.
  • Experience working cross-functionally with sales, operations, or customer support teams.
  • Passion for pets and commitment to delivering exceptional customer experiences.

Benefits

  • Comprehensive Medical, dental, and vision plan for you and your family
  • Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) are available
  • Highly competitive 401(k) matching
  • Generous 20-day PTO Policy, with rollover options. Earn an additional day of PTO each year on your anniversary with Fetch, for a maximum of 30 days
  • Paid company (9) holidays, including (1) floating holiday
  • Fetch Pet Insurance discount - up to 50% off, up to $1,000 savings/year
  • Educational Assistance Program
  • Fetch Discount Perks Program
  • Volunteering - earn up to 8 hours per calendar year at nonprofit organizations
  • NYC Office Amenities: Pet-friendly environment, free lunch, snacks, and additional amenities; transit accessible
  • Employee Referral Incentive
  • Tuition Assistance
  • Commuter Benefits
  • Employee Assistance Program (EAP)

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