• Develop and maintain scalable, reliable automation and integrations across AWS, GCP, and Azure, SaaS platforms, and custom services (including APIs and event-driven workflows). • Design, implement, and operate CI/CD using Jenkins, Dagger, Terraform, and Docker, with repeatable pipelines for applications and platform components. • Work in a Git-centric workflow (branching, reviews, collaboration) and contribute to infrastructure-as-code and GitOps delivery models. • Build, operate, and troubleshoot workloads on Kubernetes, using Kustomize and Helm, and platform tooling such as Argo CD, Argo Workflows, Argo Events, Argo Rollouts, Crossplane, and related controllers (External Secrets, Sealed Secrets, cert-manager, ingress such as Traefik, AWS Load Balancer Controller, External DNS) as appropriate to the environment. • Support configuration management and fleet-style operations with Ansible where applicable, alongside cloud APIs and automation. • Develop and maintain REST (and SOAP where legacy systems require) APIs and integrations between services, data stores, and identity systems. • Program in Python, Go, and TypeScript/JavaScript (Node.js) (and other languages as needed) for tooling, integrations, and platform automation. • Apply Agile practices to prioritize work, collaborate with stakeholders, and deliver incremental value with clear operational outcomes. • Design and operate event-driven patterns using managed services (e.g. Lambda, SQS, SNS, API Gateway) and/or Kubernetes-native and workflow platforms (Knative, workflow engines, integration with n8n or similar) to improve responsiveness and scale. • Contribute to observability and reliability: metrics, logs, and tracing aligned with stacks such as Prometheus, Grafana, and Grafana Alloy (or equivalent), and operational dashboards for platform health. • Where relevant, support developer portal and platform engineering initiatives (e.g. Backstage-style experiences), container registries (Harbor, artifact stores), and safe promotion patterns across environments.

• Learn the infrastructure, ship confidently • Ship a small infrastructure improvement: Terraform module refactor, monitoring enhancement, or CI/CD optimization • Strengthen system reliability with better metrics, alerts, autoscaling policies, and failure recovery mechanisms • Lead a platform-wide initiative: single immutable image pipeline, infrastructure standardization, database performance optimization, or security hardening • Partner with engineering, security, and compliance teams to make pragmatic tradeoffs on reliability, cost, and regulatory requirements

Role Description Rocket is seeking a Staff Data Infrastructure Engineer to help shape the future of enterprise data infrastructure across Rocket and affiliated business platforms. This is a high impact technical leadership role for someone who brings deep expertise across cloud, systems, databases, and data platforms, and who wants to help modernize critical infrastructure, influence technical standards, and drive durable improvements across a complex enterprise environment. - Partner with technical program leadership to assess, modernize, and improve enterprise data infrastructure environments. - Lead technical discovery, dependency mapping, architecture reviews, migration readiness assessments, and operational readiness planning to identify technical gaps, operational risks, reliability concerns, compliance gaps, and modernization opportunities. - Define clear technical recommendations and practical roadmaps that improve reliability, security, scalability, observability, and operational maturity. - Partner with engineering teams to support migration and modernization efforts (involving on-premise infrastructure, AWS, Snowflake, and related enterprise data platforms) to move infrastructure and data platforms into a more predictable, measurable, and supportable state. - Establish standards and best practices for monitoring, alerting, logging, backup/recovery, patching, access controls, data movement, service ownership, and production support. - Provide senior technical judgment, mentorship, and hands-on leadership to help teams make durable improvements across complex infrastructure and data environments. Qualifications - 10+ years of experience in systems engineering, cloud engineering, data infrastructure, database engineering, platform engineering, or related infrastructure roles. - Expert-level experience with AWS and enterprise cloud infrastructure patterns. - Expert-level understanding of database and data platform technologies, including relational databases, data warehouses, distributed data systems, storage, backup/recovery, replication, performance, and operational support. - Experience with on-premise to cloud migration programs, including technical discovery, dependency mapping, migration planning, validation, cutover support, and operational readiness. - Strong understanding of observability, monitoring, alerting, logging, incident response, change management, resiliency, disaster recovery, and production operations. - Experience working with security, compliance, risk, audit, and infrastructure standards in enterprise environments. - Strong communication skills with the ability to explain complex technical findings, risks, tradeoffs, and recommendations to both technical and executive audiences. Requirements - Experience in financial services, mortgage, banking, lending, insurance, or other regulated enterprise environments. - Experience with data platform technologies such as Snowflake, Microsoft SQL Server, Oracle, Postgres, Redshift, Aurora, Cassandra, Kafka, or similar technologies. - Deep experience with AWS services and patterns including EC2, S3, IAM, VPC networking, FSx, CloudWatch, CloudTrail, KMS, backup/recovery, security logging, and enterprise account governance. - Experience leading or supporting multiple cloud migrations, data platform transformations, or large-scale infrastructure modernization efforts. - Experience with technical integration work related to mergers, acquisitions, or affiliated business environments. - Experience defining infrastructure standards, operational maturity models, platform governance mechanisms, or engineering best practices. - Experience with FinOps, cloud cost optimization, platform consolidation, or infrastructure efficiency programs. - Experience improving data access controls, data flow visibility, lineage, auditability, and operational controls across enterprise data platforms. Benefits - Health and well-being support for you and your family. - Peace of mind through various perks and health benefits. - Eligible team members receive an annual bonus, incentives, and other employment-related benefits including medical, dental, and vision benefits, 401K retirement plan, and paid-time off. Company Description Rocket is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard.

Role Description As the ServiceNow ITAM & CMDB specialist, you will lead design, build, configuration & CI of client's HAM Pro and CMDB ecosystem on the Now Platform. Your typical day will involve owning the technical design for new HAM lifecycle workflows, governing the CMDB data model under CSDM 5.0, ratifying IRE identification and reconciliation rules, presiding over CMDB Health KPIs & mentoring a team of 5–15 onshore/offshore practitioners. Key Responsibilities — HAM + CMDB (≈40%) - Govern CMDB design under CSDM 5.0 (7 domains: Foundation, Ideation & Strategy, Design & Planning, Build & Integration, Service Delivery, Service Consumption, and Manage Portfolios) — map Service Instances, Application Services, Business Applications, and Product Models to client services. - Author and ratify IRE identification rules, reconciliation rules, data source precedence rules, and inclusion rules across all in-scope CI classes; sign off deduplication exercises. - Define CMDB Health policy in CMDB Workspace Data Manager — Completeness (required/recommended attributes), Compliance (audit and desired-state), Correctness (orphan, duplicate, stale rules) & Staleness windows. - Design Discovery architecture — MID Server placement, credential affinity, IP exclusions, custom patterns, horizontal pattern extension, Cloud Discovery (AWS, Azure, GCP), and Service Mapping. - Drive entitlement Mgt strategy where HAM intersects with SAM for hardware-bound licenses; reconcile install base against entitlement for audit defence. - Define hardware normalisation governance using the ServiceNow Content Service/Content Library — manufacturer mapping, model lifecycle, EOL/EOSL/EOSS dates to drive normalisation >98%. - Sign off audit & verification framework physical audit cadence, sample sizes, Mobile Agent scanning, reconciliation thresholds, and finding remediation SLAs. - Where Now Assist for HAM is in scope, design adoption of agentic workflows to automate sourcing, transfer, and procurement of assets upon request. Qualifications - 6+ years overall IT experience on ServiceNow, of which a minimum 3 years specifically on HAM Pro and/or CMDB design/implementation. - Hardware Asset Audit, Refresh & Reclamation, Stockroom & Transfer Order automation. - Hands-on design experience with CMDB — CI Class Manager, CMDB Workspace, CSDM (3.0/4.0/5.0 awareness), CI relationships, CMDB Health DBs, Data Manager, Attestation. - Deep IRE expertise — authoring identification and reconciliation rules; data source precedence configuration; payload design via IdentificationEngineScriptableApi.createOrUpdateCIEnhanced. - Hands-on Discovery — MID Server design, custom Discovery patterns and probes, credential strategy, ACLs, troubleshooting Pattern Designer execution. - ServiceNow scripting depth — JavaScript, Glide API (GlideRecord, GlideAggregate, GlideAjax, GlideSystem), Business Rules, Script Includes, UI Policies, Flow Designer. - Strong client-facing communication — runs CXO-level governance, writes board-grade decks, defends design under audit/regulatory scrutiny. - Demonstrable experience with at least 2 large-scale (10,000+ CIs / 5,000+ hardware assets) HAM and/or CMDB transformation programmes. Requirements - ServiceNow Certified System Administrator (CSA) — current. - ServiceNow CIS-HAM (Certified Implementation Specialist – Hardware Asset Management). - ITIL 4 Foundation. Benefits - Strongly Preferred — at least one additional CIS: ServiceNow CIS-Discovery OR CIS-CSDM OR CIS-ITSM. Company Description Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.