Title: Patient Account Specialist - RCO PB Follow Up Location: Galveston United States Job Description: EDUCATION & EXPERIENCE: Minimum Qualifications: - Two years of financial experience or one year of patient accounts experience. Preferred Qualifications: - Experience with Epic systems. - Experience managing Medicaid and Managed Medicaid hospital claim denials and follow-up. JOB SUMMARY: The Patient Account Specialist will be responsible for billing all third-party payers through a claims processing vendor and/or for appeal of denied professional and/or hospital claims. Identifies billing issues affecting hospital and/or physicians claims/accounts and takes necessary action to ensure timely and appropriate claim filing. Performs follow-up activities and identifies reimbursement issues affecting these claims. Takes necessary actions to ensure timely and appropriate reimbursement and account resolution. ESSENTIAL JOB FUNCTIONS: - Demonstrates a level of competence and understanding of all state and federal laws, rules, and regulations regarding payer billing guidelines - Demonstrates a basic understanding of CPT, ICD-9, HCPCS, modifier coding as well as POS requirements - Billing payers and/or clients for hospital and/or Professional Patient Accounts - Resolves Payer rejections from billing system daily to bill submit hospital and/or physicians claims - Performs online corrections to edited claims according to procedures - Performs detailed follow-up activities on assigned accounts according to procedures - Responds to daily correspondence according to procedures - Identifies denials and underpayments for appeal - Reviews, researches, and processes denied claims - Appeal claims as appropriate according to policies and procedures - Updates account information and documents as appropriate within Epic Resolute - Processes account adjustments according to policies/procedures - Issues payer and/or patient refunds according to policies/procedures - Validates accuracy of payments and/or adjustments on accounts - Resolves outstanding accounts at required accuracy and productivity requirements - Maintains comprehensive knowledge of the work unit assigned - Assists in the development of department policies and procedures - Adheres to established policies and procedures - Adheres to internal controls and reporting structure - Maintains open and professional communication with customers, colleagues, and vendors - Performs well in a team environment Marginal or Periodic Functions: - Successfully completes competency-based training and testing - Prioritizes and completes all work in an accurate, effective, and efficient manner - Participates in team meetings/activities and supports the philosophy and goals of the team and department - Assists in the training and mentoring of new employees - Reads all announcements and relevant communications relating to job duties - Performs related duties as required. WORKING ENVIRONMENT/EQUIPMENT: - Standard hospital, clinical, laboratory and/or office environments. - Standard office equipment. SALARY RANGE: Actual salary commensurate with experience. WORK SCHEDULE: Mostly Remote, Monday through Friday, 8-hour shifts scheduled within hours of operation of 6:00 AM to 6:00 PM, and as needed on occasion. Equal Employment Opportunity UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities. Compensation

Title: Commercial Card Relationship Manager Location: United States Job Description: The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status. Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: Support the ongoing management of the Commercial Card relationships as assigned by Region. Build strong relationships with key stakeholders in the company, their teams and internal bank stakeholders. Work with clients to expand program usage, as well as offer additional services, programs and enhancements. Primary Goal: Accelerate revenue and portfolio growth through increasing Commercial/Regional card program production. Partner with assigned Treasury Card Sales Officer and Community Bank regions to improve their commercial credit card production. Promote usage and growth through activation and retention strategies. Be the Truist Commercial Card Brand. - Please note, location is flexible and can be remote. Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. List the major responsibilities generally associated with the role (5-7 major responsibilities with no more than 10) that an incumbent in this job is expected to accomplish. Please use numbers to separate each distinct responsibility. - Responsible for assigned regions' Commercial Card production and profitability, attained by partnering with Treasury Card Sales Officers and Regional Banking teams. Manage the client and teammate relationships and grow connections. - Maintain a comprehensive understanding of supported credit card products, market opportunities, competitive environment and the short and long term goals for Commercial Card. Proactively research changes in payments space and provide findings to entire CCRM team. - Participate in the full Commercial Card sales cycle to attain a successful client experience. Engage with Treasury Card Sales officers to ensure consistency from implementation to realization of new programs. Monitor the pricing of deals (rebate, fees, and rewards) to ensure profitability for each program. - Responsible for managing assigned portfolio of programs to ensure retention and growth of Commercial Card spend. Monitor and maintain good working relationship with stakeholders and provide monthly/bimonthly touch points. Present quarterly client reviews, reporting on hurdles reached as well as continued growth opportunities Coach and mentor level I and II and provide relevant and constructive feedback. Be a go to for assistance and support of growing teammates. Lead by example. - Active engagement with partners through various channels including training, regional presentations, and consistent touch points to keep card top of mind. - Have a detailed understanding of the Truist Commercial Card products, platforms and processes. Stay up to date on product enhancements and provide clear updates to your team and the Regions and Partners as appropriate. QUALIFICATIONS Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Undergraduate Degree in a Business disciple or equivalent education and related training. - 8 + years Commercial Card industry experience, preferably in sales or account management. - Strong leadership skills with proven ability to effectively lead cross-functional projects and ability to think strategically. - Ability to work under competing pressures, handle complex and multiple projects/clients, maintaining an adherence to deadlines and servicing level. - Ability to work independently and develop customized solutions for internal and external partners Preferred Qualifications: - Industry certifications relating to Commercial Card Solutions - Master's Degree in Business - 5+ years' experience working in the Banking Industry General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

Title: Lead Account Manager - US Federal - Independent Agencies Remote Location: Remote, District of Columbia, United States Remote, Florida, United States Remote, Maryland, United States North Carolina, United States Remote, Virginia, United States Role Summary The Federal Account Manager is responsible for driving sustained revenue growth within existing U.S. Federal Government customers by increasing adoption, expanding solution footprint, and ensuring long-term customer value. This role owns the day-to-day execution of account strategies across assigned Federal agencies, with an emphasis on customer expansion, platform utilization, and renewal success. This role requires a customer-focused Federal sales professional with the ability to navigate complex government environments, engage multiple stakeholders, and execute disciplined account plans. Success will be measured by net revenue retention, expansion within existing customers, increased agency-wide adoption, and strong customer satisfaction. Key Responsibilities - Own and execute account strategies for assigned U.S. Federal customers, focused on driving adoption, expansion, and retention within existing agencies. - Drive revenue growth through increased platform adoption and expansion across programs, bureaus, and mission areas. - Manage renewals, contract modifications, and expansion opportunities to ensure strong net revenue retention and long-term customer relationships. - Develop and maintain multi-year account plans aligned to Federal mission priorities, IT modernization initiatives, and budget cycles. - Build and sustain strong relationships with Federal IT, cybersecurity, acquisition, program, and mission stakeholders at multiple levels. - Serve as the primary executive point of contact for assigned accounts, ensuring alignment between customer objectives and solution outcomes. - Partner closely with Account Technology Specialists, along with Channel and Alliance partners organizations to drive adoption and value realization. - Maintain disciplined pipeline management, deal execution, and forecasting accuracy across expansion and renewal opportunities. - Navigate Federal procurement processes, compliance requirements, and contracting vehicles to support timely customer outcomes. - Provide customer feedback and market insights to inform go-to-market strategy, product roadmap priorities, and adoption programs. Required Qualifications - 5+ years of experience managing or selling enterprise technology solutions into U.S. Federal Government customers. - Demonstrated success driving adoption, expansion, and retention within existing Federal Civilian accounts. - Strong understanding of Federal procurement processes, acquisition cycles, and contracting vehicles. - Proven ability to manage complex, multi-stakeholder customer environments and long sales cycles. - Experience collaborating with technical teams, customer success organizations, and partners to deliver customer outcomes. - Strong communication, negotiation, and account planning skills. - Ability to operate effectively in secure, regulated Federal environments. - Bachelor’s degree required. Preferred Qualifications - Experience selling Citrix solutions or comparable enterprise platforms (e.g., VMware, Microsoft, AWS) within the Federal market. - Background in cloud, virtualization, networking, zero trust, or secure access technologies. - Experience leading growth initiatives during platform transitions, licensing changes, or go-to-market transformation. - Strong partner ecosystem experience across Federal system integrators and resellers. Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. NY generally ranges: $201,882-$302,824 CA generally ranges: $210,659-$315,989 All other locations fall under our General State range: $175,550-$263,324 Benefits may vary depending on the nature of your employment with Cloud Software Group and the country where you work. U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, among others. This requisition has no specific deadline for completion. About Us: Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud. Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

About The Role At ThousandEyes, we operate a little bit differently than most software-as-a-service providers: We've recognized that delivery of amazing customer experience is key to driving longer term value and creating customers for life. We hire industry veterans - people with tried and true experience in the area of network-based service delivery The TAM role is a proactive technical support role for premium support accounts: you'll be responsible for supporting a select number of named accounts, aligned to the customers business hours, and not working on a rotational shift. The TAM will work closely with the 24x7 support team to ensure the total team can support a customer on a follow-the-sun model. The TAM provides select account premium support for those that purchase the TAM service, and the key value includes providing customers with a named support engineer who understands the customers team and network. TAM's work customer problems, help optimize customer networks, provide training, and also work joint proactive projects. This is not a sales role. We are seeking candidates with a strong technical background and experience in customer success, technical account management, or related advisory roles. Applicants with primarily sales-focused experience will not be considered. What You'll Do • Technical Support - Work break-fix issues with customers. Escalate to support team as required • Optimization - Optimize customer systems to ensure peak performance • Proactive Customer Engagement - Establish and ensure highly collaborative relationships with support teams and customers/partners. Build value-based relationships with customers, leading to referral and renewal. Leverage enterprise data analytics to transparently track and report on • customer engagement • Cross Functional Engagement - Establish and develop highly collaborative relationships with internal teams. Collaborating with Sales and Engineering to address product issues, and identify workarounds & solutions • Escalations - Assume the role of escalation manager when needed, and ensure timely communication to all stakeholders for escalated issues with a high-impact, or strategic visibility. Coordinate handoff of ongoing issues to the next geographical region • Customer Experience - Ensure a great customer experience in all team interactions. Measure and continually improve • Projects - Project manage many projects concurrently understanding current and future action items • Special projects as assigned Qualifications • At least 5-7 years of support experience within a Network Support,Technical Support, Solutions Engineering, Customer Success, or Technical customer-facing organization • At least 5-7 years of working directly with customers, within a technology company • Bachelor's degree in Computer Science or a related field, or equivalent working experience • Expert understanding of network and application protocols (Cisco/Juniper certification strongly preferred - CCNA/DEVNET/JNCP, etc. ) • Experience with Cloud/SaaS software products is highly desirable. • Strong understanding of ISP, CDN, and cloud service provider networks • Strong understanding of web technologies and VoIP applications • Hands on experience with hypervisors such as KVM, VMware, Hyper-V, and VirtualBox • Hands on experience with container administration tools such as docker and kubernetes • Knowledge of at least one computer language and programming framework desirable, JavaScript and Python are a plus • Working knowledge in security, authentication, permissions, SSO • Experience in administering Linux based operating systems • Passionate about enabling a consistently excellent customer experience. Dedicated to champion the customer problem until the resolution path is identified • Excellent verbal and written communication skills. Heavy focus on using data to articulate messages • The ability to work effectively in a remote or virtual team environment • Excellent presentation skills coupled with a strong leadership presence • Excellent time & project management skills, with a focus on delivery • Initiative and desire to learn new skills/technologies and remain up-to-date with the latest trends; real passion for problem-solving • Flexibility to handle critical cases after hours as needed Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.