• Establish long-term relationships within assigned accounts while developing an understanding of the client’s strategic goals and overall impact on mission and operational outcomes. • Provide project leadership, coordination, and architectural guidance for the customer’s cybersecurity, Zero Trust, and Illumio product initiatives in DoD/Military environments. • Help customers avoid and/or mitigate issues with proactive guidance based on extensive customer experience. • Lead and drive challenging requests across simultaneous client engagements, coordinating across customer stakeholders and internal Illumio teams. • Be a customer advocate within Illumio to ensure escalations are resolved in a timely fashion. • Collect metrics and develop reports that illustrate program health and progress.

Role Description As a Technical Account Manager (TAM) at Platform9, you will combine strong technical depth with account management skills to deliver Personalized, Proactive, Preventative, and Reactive enterprise-class support and customer success services. You will act as a trusted technical advisor to assigned customers and a key partner to the Account/Sales Team, helping customers achieve reliability, performance, and adoption outcomes across the Platform9 portfolio. - Own technical relationship and outcomes for a portfolio of enterprise customers. - Identify, manage, and drive resolution of critical technical issues and customer-impacting risks. - Monitor and manage open cases during business hours. - Perform environment assessments and documentation. - Plan and guide lifecycle activities. - Proactively analyze risk using known issues and customer-specific configurations. - Monitor customer environments using available telemetry/health signals. - Ensure adherence to Platform9 best practices for reliability, security, and performance. - Prepare and deliver periodic and custom reports. - Communicate new capabilities and recommendations relevant to the customer’s goals. - Educate customers on Platform9 tools, workflows, and operational patterns. - Compile and deliver root cause analysis as required. - Represent Platform9 in recurring support/customer success meetings. - Manage special projects as assigned by management. Qualifications - Excellent written and verbal communication skills. - Strong interpersonal skills and customer service mindset. - Account management and project/program management experience. - Strong aptitude for learning new technologies. - Creative, structured approach to problem solving. Requirements - In-depth knowledge in three or more technical areas: - Linux systems administration (Ubuntu/RHEL). - Kubernetes and cloud-native operations. - OpenStack and/or private cloud infrastructure. - Virtualization technologies (KVM/QEMU/libvirt). - Networking (TCP/IP, routing/switching fundamentals). - Storage/infrastructure integrations (Ceph concepts, iSCSI/NFS fundamentals). - Automation/Infrastructure as Code (Terraform/Ansible). - Observability and troubleshooting (metrics/logs/traces basics). - Ability to follow standard engineering principles and practices. - Travel to customer domestic sites and other global sites as necessary. - 24x7 availability for after-hours on-call support. Benefits - Competitive salary and benefits package. - Flexible work environment. - Opportunities for professional development. Company Description Platform9 is the leader in simplifying enterprise Private Clouds. Founded by a team of VMware cloud pioneers, we are dedicated to transforming IT operations. Our flagship product, Private Cloud Director, turns your existing hardware into a full-featured, future-ready private cloud. - Over 30,000 nodes in production at some of the world’s largest enterprises. - Inclusive, globally distributed company backed by prominent investors. - Values: innovation, customer obsession, ownership, radical candor, and excellence.

Role Description As a Senior Technical Account Manager, you'll build strong relationships with our customers, becoming their go-to advisor. You'll help drive product adoption, solve technical challenges, and ensure successful deployments. You'll also provide custom content, offer product recommendations, and gather feedback to improve our offerings. Responsibilities - Serve as a Dragos Platform power user to the customer helping them achieve success with the technology for their overall ICS security efforts. - Build strong customer relationships, especially with key customer stakeholders. - Address customers’ technical requests; proactively resolve issues and make sure they manage to avoid problems. - Provide advice, guidance, and technical know-how to ensure successful ongoing usage and adoption. - Manage customer expectations while holding them accountable. - Be the internal champion; make it your business to know who to lean on for assistance within Dragos; know when to sound the alarm. - Conduct health checks and promote self-advocacy. - Engage with internal teams: sales, field operations, technical support, engineering, product management, and more. - Track key account metrics; communicate progress to internal and external stakeholders. - Identify service opportunities, training needs, and key areas of improvement for the business unit. - Up to 25% travel. Qualifications - 4+ years of experience working in enterprise cybersecurity, as a SOC analyst or cybersecurity engineer. - Knowledge of Industrial Control Systems (ICS) and Operational Technology (OT) systems and environments. - Understanding of SOC/SIEM workflows (Splunk, QRadar, FortiSIEM, Elastic) and cybersecurity concepts such as network segmentation, secure remote access, and vulnerability management. - Familiarity with SecOps concepts (Event Triage, Incident Response, Investigation). - Customer-first attitude; a listener who is customer-oriented and attentive to their needs. - Critical thinker with problem-solving skills; enjoys solving technical and challenging issues. - Eastern Time Zone preferred. Requirements - OTE: $144,000 - Competitive Equity Package - Comprehensive Benefits Plan Company Description Dragos is on a relentless mission to defend industrial organizations that provide us with the necessities of modern civilization; running water, functioning electricity, and safe industrial working environments. As the market leader in ICS/OT Cybersecurity, we are dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible. We’re a remote-first culture with operations in North America, Europe, the Middle East, and APAC. We’re looking for mission-oriented teammates who embody our core values of authenticity, transparency, and trust. Are you ready to make a difference? Come join a mission that can save the world!

Role Description Technical Account Managers (TAMs) are at the core of shaping the Netskope customer experience. As a TAM, you’ll be responsible for driving technical success across the customer journey, ensuring organizations realize the full value of the Netskope Cloud Security platform. - Partner with customers to understand their business goals, cybersecurity strategy, and technical architecture. - Guide customers through adoption and operational maturity using tailored value realization plans. - Act as a trusted advisor, aligning customer objectives with the Netskope roadmap. - Share best practices and connect customers with the right resources across the organization. - Blend technical expertise with business insight to drive customer loyalty, retention, and growth. Typical TAM activities - Customer Success Planning: Partner with the Customer Success Manager to define and execute success plans, value realization roadmaps, and business reviews. - Trusted Technical Advisor: Build strong relationships with customer champions and executives, guiding them on Netskope best practices, policies, and architecture design. - Adoption & Enablement: Coach customer teams to become self-sufficient in day-to-day operations by providing enablement sessions, configuration guidance, and best practice recommendations. - Health Monitoring & Optimization: Conduct tenant health checks, track adoption metrics, and proactively recommend improvements to strengthen the customer’s security posture. - Issue & Escalation Management: Coordinate with Support and Engineering to resolve technical issues, ensuring customer advocacy and clear communication throughout escalations. - Insights & Best Practices: Share new use cases, lessons learned, and optimization opportunities with customers and across the Netskope community. - Product Alignment & Feedback: Champion customer needs with Product Management and Engineering; provide feedback on features and roadmap relevance. - Technology Strategy Alignment: Partner with CSMs and customer stakeholders to ensure Netskope capabilities support and align with the customer’s evolving security and business objectives. - Reporting & Communication: Deliver regular status updates and executive-level summaries to highlight progress, risks, and outcomes. - Cross-functional Collaboration: Orchestrate resources across Netskope and the customer organization to drive successful adoption and long-term retention. Qualifications - 5+ years of experience as a Professional Services Consultant or Technical Account Manager. - Proven track record of success and strong presentation skills at both the executive and architect levels. - Solid knowledge and prior experience with network security technologies such as Proxies, Next-Generation Firewalls, SSL/IPSec, VPNs, SSO, DLP, and Encryption Gateways. - Strong understanding of networking concepts, MDM, and Cloud APIs. - Experience working with large enterprise customers (Fortune 500 experience a plus). - Proficiency in at least one scripting language (e.g., Perl, Python). - Familiarity with regulatory and compliance frameworks (HIPAA, PCI, PII, ITAR, GLBA, SOX). - Knowledge of data encryption technologies, SIEM, and load balancing. - Strong background in network architecture. - Must be proficient in written and spoken English. Requirements - Bachelor’s Degree preferred; relevant experience will also be considered. Benefits - Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. - Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran status, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.