• Lead end‑to‑end management of user-facing program operations workstreams, including study intake and researcher onboarding, DUA processing, data access request reviews, Privacy Board coordination, and ongoing technical assistance for linkage and data enclave services. • Coordinate with federal customers and technical leads to translate program policies, privacy requirements, and program goals into clear operational processes, SOPs, templates, and training materials. • Oversee day‑to‑day execution of operational activities, tracking data requests, data delivery timelines, risks, and issues, user support needs, and ensuring timely completion of requirements and deliverables. • Manage development and use of dashboards and metrics to monitor user engagement, program participation, DUA processing, linkage demand, turnaround times, user experience, and continuous improvement actions. • Lead planning and delivery of communications, documentation, and training for researchers and stakeholders, including guidance on DUAs, masking, linkage options, enclave use, CMS data use and analysis, and disclosure review processes. • Oversee analytic output and disclosure review processes, including coordination of automated and manual review workflows, user notifications, issue resolution, and documentation updates. • Plan and execute data linkage operations related transition activities, including orderly transfer of environments, configurations, documentation, and tools. • Coordinate study closeout and transfer activities, including handoff of linked data products, materials, and compliance requirements. • Manage DUA & Requirements Tracking Tool operations, ensuring that status updates, approvals, training completion, and lifecycle tracking are accurate and timely. • Provide stakeholder engagement leadership, serving as a primary liaison between users, program leadership, federal customers, and technical teams. • Support continuous improvement by standardizing templates, enhancing workflows, refining communications, and documenting lessons learned.

• Be the initial point-of-contact for support tickets submitted by Lap of Love users and triage appropriately • Gather information and collaborate with internal subject matter experts as needed to resolve issues reported to the product team • Manage the lifecycle of tasks they submit to the programmers which include creating the task, testing the fix in the QA environment, communicating its resolution to the user who reported the issue, and supporting deployment of the fix to the Live environment • Create documentation about Lap of Love’s proprietary software system (Sunshine) as appropriate and memorialize it in our internal knowledge base • Perform additional tasks when requested by the product team • Abide by Lap of Love’s Core Values: Truly Love Humanity (humble, help above all else, mindful), Passionate About Culture (adaptable, purpose drive, above & beyond), and Reputational Excellence (professional, self-motivated, reliable)

• Support the negotiation, preparation, and closing of complex land agreements (leases, purchases, easements, surface waivers, etc.), collaborating with internal and external legal teams. • Manage land-related data with a high degree of accuracy, including maintaining tracking systems and auditing data to ensure reliable records. • Support land acquisition budgeting, cost tracking, and reporting efforts, including preparation of executive-level summaries and materials. • Support project visibility by developing and maintaining reporting dashboards and preparing analytical summaries for internal stakeholders. • Identify and implement process improvements - including the use of automation where applicable - to enhance reporting efficiency and data integrity. • Lead various stages of the land acquisition process, including resolving title and survey issues. • Strategically support the performance of third-party land agents and document specialists, ensuring consistent communication and documentation quality. • Collaborate closely with Development and Permitting Teams to ensure acquisition efforts align with project schedules. • Provide ongoing support to Managers and Directors on specific projects.

• Maintain databases and systems to support 340B programs • Monitor 340B drug utilization and purchasing at contract pharmacies • Conduct audits on a scheduled basis • Analyze data and build reports to identify cost savings • Assist with staff education and training for the 340B Program