Lap of Love

Title: Pet End of Life Care Representative Location:Houston, Texas, United States Remote Veterinary Care Coordinators Full time Job Description:  Join Lap of Love as a Call Center Representative and Love What You Do! Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator, this position is FULLY REMOTE and you’ll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care. Essential Functions & Responsibilities: - Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents. - Provide customer service by engaging in positive interactions with pet families - Answer a high volume of customer service calls in a work from home/ remote environment - Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules - Gather and accurately document the pet’s medical information and schedule appointments in an effective manner - Meet all productivity, quality, and performance standards - Go above and beyond to provide stellar customer service to pet families and our veterinarians - Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines - Other duties may be assigned to the employee to ensure the highest standard of customer service Requirements - Experience working in high call volume, customer service, or call center environments - A hard-wired Ethernet connection is required. Satellite internet and 4G/5G hotspots are not supported. - Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, Zoom - Previous experience in a work-from-home environment or working with minimal peer interactions - High attention to detail and ability to adapt to new processes - Expected to be present for work, on time, every day for the entire duration of their shift - Attend mandatory multi-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the Call Center Representative position. If you are offered a Call Center Representative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous period. Physical Job Requirements: - Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard. - Ability to lift up to 15 pounds Schedule - Support Call Center hours are 24 hours a day, 7 days a week, 365 days a year - Schedule includes nights/weekends/holidays - Must attend mandatory multi-week intensive training program at the beginning of employment Benefits - Medical Insurance Plans with 100% employee funded HSA option available - Dental and Vision Insurance Plans - Company Funded Wellness Resources (Mental, Financial, and Physical) - Life Insurance (Basic, Voluntary, and AD&D) - Long Term and Short Term Disability Insurance - Retirement Plan (Traditional 401k with 3% match & Roth 401k) - Generous Paid Time Off - Generous Paid Parental Leave - Bereavement Leave - Training & Development - Pet Insurance - Remote Work From Home Compensation - This position is hourly non-exempt and is eligible for overtime - Hourly pay is $16.00 per hour

Title: Pet End of Life Care Representative Location:Houston, Texas, United States Remote Veterinary Care Coordinators Full time Job Description: Join Lap of Love as a Call Center Representative and Love What You Do! Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator, this position is FULLY REMOTE and you’ll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care. Essential Functions & Responsibilities: - Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents. - Provide customer service by engaging in positive interactions with pet families - Answer a high volume of customer service calls in a work from home/ remote environment - Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules - Gather and accurately document the pet’s medical information and schedule appointments in an effective manner - Meet all productivity, quality, and performance standards - Go above and beyond to provide stellar customer service to pet families and our veterinarians - Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines - Other duties may be assigned to the employee to ensure the highest standard of customer service Requirements - Experience working in high call volume, customer service, or call center environments - A hard-wired Ethernet connection is required. Satellite internet and 4G/5G hotspots are not supported. - Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, Zoom - Previous experience in a work-from-home environment or working with minimal peer interactions - High attention to detail and ability to adapt to new processes - Expected to be present for work, on time, every day for the entire duration of their shift - Attend mandatory multi-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the Call Center Representative position. If you are offered a Call Center Representative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous period. Physical Job Requirements: - Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard. - Ability to lift up to 15 pounds Schedule - Support Call Center hours are 24 hours a day, 7 days a week, 365 days a year - Schedule includes nights/weekends/holidays - Must attend mandatory multi-week intensive training program at the beginning of employment Benefits - Medical Insurance Plans with 100% employee funded HSA option available - Dental and Vision Insurance Plans - Company Funded Wellness Resources (Mental, Financial, and Physical) - Life Insurance (Basic, Voluntary, and AD&D) - Long Term and Short Term Disability Insurance - Retirement Plan (Traditional 401k with 3% match & Roth 401k) - Generous Paid Time Off - Generous Paid Parental Leave - Bereavement Leave - Training & Development - Pet Insurance - Remote Work From Home Compensation - This position is hourly non-exempt and is eligible for overtime - Hourly pay is $16.00 per hour

• Be the initial point-of-contact for support tickets submitted by Lap of Love users and triage appropriately • Gather information and collaborate with internal subject matter experts as needed to resolve issues reported to the product team • Manage the lifecycle of tasks they submit to the programmers which include creating the task, testing the fix in the QA environment, communicating its resolution to the user who reported the issue, and supporting deployment of the fix to the Live environment • Create documentation about Lap of Love’s proprietary software system (Sunshine) as appropriate and memorialize it in our internal knowledge base • Perform additional tasks when requested by the product team • Abide by Lap of Love’s Core Values: Truly Love Humanity (humble, help above all else, mindful), Passionate About Culture (adaptable, purpose drive, above & beyond), and Reputational Excellence (professional, self-motivated, reliable)

Title: Payroll Specialist Location: Remote, United States Job Description: RemoteLeadership and AdministrativeFull time Description Schedule: Monday - Friday; 8AM - 5PM (ET preferred) Classification: Full Time - Exempt Reports To: Chief Financial Officer Department: Accounting and Finance Travel Required: No Location: Remote Salary: $70,000 Lap of Love is a national practice dedicated exclusively to in-home end-of-life care for pets. We believe all pets and their families deserve the most compassionate and supportive end-of-life experience. Our veterinarians help pets and their parents with quality of life assessments, pain and anxiety management, end-of-life consultations, and peaceful euthanasia in the comfort of their pet’s favorite place – home. Position Description Lap of Love Veterinary Hospice, headquartered in Lutz, FL., seeks to add a key member to its growing team by employing a dynamic Payroll Specialist to support our Accounting and Finance department. This individual will play an instrumental role in Lap of Love’s day-to-day operations by processing payroll for multiple entities while providing support for payroll related processes. This individual will also understand payroll cycle accounting and the relationship to month end close, journal entries, and accruals. An ideal Payroll Specialist candidate will be proficient in multi-state and multi-company payroll concepts such as differentiation of regular, overtime, international, and paid time off hours. Requirements Essential Functions and Responsibilities: - Assist in full cycle accounting - journal entries, month end close - Process semi-monthly and weekly payroll for multiple entities - Compute monthly and quarterly bonuses for multiple entities - Compile all payroll data ensuring deductions for benefits, taxes, garnishments, etc - Process involuntary deductions such as: child support orders, garnishments and tax levies - Resolve or escalate payroll issues to ensure timely processing and verify compliance with applicable state, federal, and local laws as well as regulatory reporting guidelines - Prepare, generate and print checks and direct deposit advice - Scan, file and maintain all payroll documentation and employees’ payroll records - Complete requests for wage and employment verifications - Create, develop, and update payroll training materials, presentations, and literature - Assist with implementing changes, streamlining processes, and process improvements - Create and design associated spreadsheets - Maintain PTO policies, balances, accruals, and assist in PTO audits Experience, Education and Requirements: - At least 2 years experience in processing payroll for a multi-state organization required - Advanced skills in Excel including Pivot Tables, V-Lookups, and importing and exporting data required - Knowledge and experience with Paylocity and/or Dayforce preferred - Strong knowledge of payroll regulations and compliance laws and policies - Strong organizational skills with high attention to detail - Excellent attention to detail and analytical abilities - Strong and professional interpersonal skills - Strong ethics and a high level of personal and professional integrity - Excellent follow-up skills - Top notch oral and written communication skills - Ability to handle multiple tasks with limited supervision - Able to multitask effectively - Ability to work in a fast-paced, rapidly changing environment - Proficiency using Microsoft Office 365 Physical and Other Job Requirements: - Able to sit for prolonged periods of time of up to 8 hours per day - Able to frequently communicate by telephone and through use of computer technologies, including but not limited to email and video conferencing - Possess manual dexterity, fine motor skills, and the ability to operate a computer, read a computer screen and type on a keyboard for prolonged periods of time of up to 8 hours per day - Able to multitask using multiple computer tabs/platforms while engaging in conversation - Average or above average working knowledge of computers, email, video conferencing technologies, and digital medical records - Able to quickly learn custom software and other programs, such as Zoom, Sunshine, and Google Suite - Average or above average working knowledge of the internet and scheduling and communications applications and software, such as Gmail, Google Calendar, and web-based communication platforms - Access to reliable and secure internet - Maintain confidentiality of all employee and business information - Comply with all applicable laws, regulations, policies, procedures, and guidelines This job posting is not intended to be an exhaustive list of duties, but it aims to highlight the typical main responsibilities of the position. At the request of their supervisor, this individual may be asked to perform additional duties or take on additional responsibilities to better meet the needs of their department. Benefits - Health Insurance Plan (Medical) with 100% employer paid HSA option available - Dental and Vision Plans - Retirement Plan (Traditional 401k with 3% match and Roth 401k) - Paid Time Off - Bereavement Leave - Paid Parental Leave - Employer-funded Lifestyle Spending Account (LSA) - Life Insurance (Basic, Voluntary, and AD&D) - Short Term and Long Term Disability Insurance - Training & Development - Pet Discount Plan and Pet Insurance

Title: Marketing Talent Strategist Location: Remote, United States Job Description: Remote Leadership and AdministrativeFull time Description Schedule: Monday - Friday; 8AM - 5PM (ET preferred) Classification: Full Time - Exempt Reports To: Chief Marketing Officer Department: Marketing Travel Required: Yes; some travel to conferences and events (10-15%) Location: Remote Salary: $65,000 - $70,000 + quarterly bonus potential Lap of Love is a national practice dedicated exclusively to in-home end-of-life care for pets. We believe all pets and their families deserve the most compassionate and supportive end-of-life experience. Our veterinarians help pets and their parents with quality of life assessments, pain and anxiety management, end-of-life consultations, and peaceful euthanasia in the comfort of their pet’s favorite place – home. Position Description Lap of Love Veterinary Hospice, headquartered in Lutz, FL., seeks to add a key member to its growing team by employing a dynamic Marketing Talent Strategist to support our Marketing Department. This individual will play an instrumental role in Lap of Love’s day-to-day operations by leading the development and execution of multi-channel campaigns that attract compassionate veterinarians and veterinary students. This role focuses on building meaningful connections through digital, social, events, and email, sharing what makes Lap of Love a unique and fulfilling place to grow a career in end-of-life care. This position is ideal for a driven, results-oriented marketer with hands-on CRM experience and a proven track record of building and executing campaigns that generate qualified leads. Requirements Essential Functions and Responsibilities: - Lead efforts to grow and maintain the veterinarian and veterinary student database in the CRM - Proactively identify opportunities to connect with veterinarian and veterinary students, and nurture relationships to build robust talent pools in all Lap of Love markets - Build and maintain a veterinarian-focused content strategy and continuously test and refine messaging to improve engagement and conversion - Create and execute nurture programs that move veterinarians and veterinary students from awareness to engagement to the apply stage - Represent Lap of Love at conferences and campus events. Staff booths, lead brief info sessions, capture leads and feedback, and ensure timely, personalized follow-up in the CRM - Support maintenance of branded career and recruitment pages, including writing and editing page copy, uploading assets, and ensuring consistent brand voice - Monitor CRM analytics and KPIs to measure performance and provide insights and recommendations to optimize continually - Support various recruiting platforms and approaches to capture leads and ensure contacts are logged and followed up in the CRM - Support broader educational marketing campaigns as needed to boost brand visibility and lead generation for Lap of Love services - Leverage modern methods to improve efficiency, scale outreach efforts, and enhance personalization across candidate engagement initiatives Experience, Education and Requirements: - Bachelor’s degree in marketing, communications, business, or related field required - Minimum of 2 years of marketing and/or recruiting experience required - Hands-on CRM/ATS experience, including the ability to manage a targeted campaign out of a CRM or ATS required - Comfortable using Adobe Creative Suite and Canva to create marketing assets - Strong writing and editing skills with the ability to follow brand voice to create content for emails, socials, and events - Superior organizational and critical thinking skills and attention to detail with the ability to self-manage multiple projects at a time - Demonstrated ability to take ownership of small projects from planning through execution - examples may include running an email campaign, coordinating a webinar, or piloting a new outreach tool - Excellent organizational skills, able to prioritize tasks and meet deadlines while working independently on day-to-day responsibilities - Demonstrated interest, experience, and abilities with emerging technology. Willing to research, pilot, and test new platforms and AI tools - Comfortable with data analysis to review metrics and iterate based on results - Exemplify and convey Lap of Love’s values Physical and Other Job Requirements: - Able to sit for prolonged periods of time of up to 8 hours per day - Able to frequently communicate by telephone and through use of computer technologies, including but not limited to email and video conferencing - Possess manual dexterity, fine motor skills, and the ability to operate a computer, read a computer screen and type on a keyboard for prolonged periods of time of up to 8 hours per day - Able to multitask using multiple computer tabs/platforms while engaging in conversation - Average or above average working knowledge of computers, email, video conferencing technologies, and digital medical records - Able to quickly learn custom software and other programs, such as Zoom, Sunshine, and Google Suite - Average or above average working knowledge of the internet and scheduling and communications applications and software, such as Gmail, Google Calendar, and web-based communication platforms - Access to reliable and secure internet - Maintain confidentiality of all patient, client, and business information - Comply with all applicable laws, regulations, policies, procedures, and guidelines This job posting is not intended to be an exhaustive list of duties, but it aims to highlight the typical main responsibilities of the position. At the request of their supervisor, this individual may be asked to perform additional duties or take on additional responsibilities to better meet the needs of their department. Benefits - Health Insurance Plan (Medical) with 100% employer paid HSA option available - Dental and Vision Plans - Retirement Plan (Traditional 401k with 3% match and Roth 401k) - Paid Time Off - Bereavement Leave - Paid Parental Leave - Employer-funded Lifestyle Spending Account (LSA) - Life Insurance (Basic, Voluntary, and AD&D) - Short Term and Long Term Disability Insurance - Training & Development - Pet Discount Plan and Pet Insurance

• Process semi-monthly and weekly payroll for multiple entities • Compute monthly and quarterly bonuses for multiple entities • Compile all payroll data ensuring deductions for benefits, taxes, garnishments, etc • Process involuntary deductions such as: child support orders, garnishments and tax levies • Resolve or escalate payroll issues to ensure timely processing and verify compliance with applicable state, federal, and local laws as well as regulatory reporting guidelines • Prepare, generate and print checks and direct deposit advice • Scan, file and maintain all payroll documentation and employees’ payroll records • Complete requests for wage and employment verifications • Create, develop, and update payroll training materials, presentations, and literature • Assist with implementing changes, streamlining processes, and process improvements • Create and design associated spreadsheets • Maintain PTO policies, balances, accruals, and assist in PTO audits

• Lead efforts to grow and maintain the veterinarian and veterinary student database in the CRM • Proactively identify opportunities to connect with veterinarian and veterinary students, and nurture relationships to build robust talent pools in all Lap of Love markets • Build and maintain a veterinarian-focused content strategy and continuously test and refine messaging to improve engagement and conversion • Create and execute nurture programs that move veterinarians and veterinary students from awareness to engagement to the apply stage • Represent Lap of Love at conferences and campus events. Staff booths, lead brief info sessions, capture leads and feedback, and ensure timely, personalized follow-up in the CRM • Support maintenance of branded career and recruitment pages, including writing and editing page copy, uploading assets, and ensuring consistent brand voice • Monitor CRM analytics and KPIs to measure performance and provide insights and recommendations to optimize continually • Support various recruiting platforms and approaches to capture leads and ensure contacts are logged and followed up in the CRM • Support broader educational marketing campaigns as needed to boost brand visibility and lead generation for Lap of Love services • Leverage modern methods to improve efficiency, scale outreach efforts, and enhance personalization across candidate engagement initiatives

Join Lap of Love as a Call Center Representative and Love What You Do! Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator, this position is FULLY REMOTE and you’ll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care. Essential Functions & Responsibilities: - Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents. - Provide customer service by engaging in positive interactions with pet families - Answer a high volume of customer service calls in a work from home/ remote environment - Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules - Gather and accurately document the pet’s medical information and schedule appointments in an effective manner - Meet all productivity, quality, and performance standards - Go above and beyond to provide stellar customer service to pet families and our veterinarians - Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines - Other duties may be assigned to the employee to ensure the highest standard of customer service

• Join Lap of Love as a Call Center Representative and Love What You Do! • Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents. • Provide customer service by engaging in positive interactions with pet families • Answer a high volume of customer service calls in a work from home/ remote environment • Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules • Gather and accurately document the pet’s medical information and schedule appointments in an effective manner • Meet all productivity, quality, and performance standards • Go above and beyond to provide stellar customer service to pet families and our veterinarians • Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines • Other duties may be assigned to the employee to ensure the highest standard of customer service

Join Lap of Love as a Call Center Representative and Love What You Do! Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator, this position is FULLY REMOTE and you’ll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care. Essential Functions & Responsibilities: - Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents. - Provide customer service by engaging in positive interactions with pet families - Answer a high volume of customer service calls in a work from home/ remote environment - Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules - Gather and accurately document the pet’s medical information and schedule appointments in an effective manner - Meet all productivity, quality, and performance standards - Go above and beyond to provide stellar customer service to pet families and our veterinarians - Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines - Other duties may be assigned to the employee to ensure the highest standard of customer service