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Customer Success Manager
Location
Worldwide
Posted
14 days ago
Salary
$900 - $2.5K / month
Seniority
Senior
Job Description
Customer Success Manager
BM Digital
• Own the client relationship post-sale, serving as the primary point of contact for your assigned accounts • Hop on calls to manage client escalations, address concerns, and drive resolution quickly and professionally • Identify upsell and expansion opportunities within existing accounts and lead those conversations with clients • Monitor client health, engagement, and satisfaction — proactively flagging at-risk accounts and taking action before issues escalate • Coordinate internally with relevant teams to ensure client needs are being met and deliverables are on track • Maintain accurate records of client interactions, account status, and next steps in the CRM • Support clients through onboarding and ensure a smooth, confident start to the engagement
Job Requirements
- Must be available to work EST hours
- Excellent spoken and written English — you'll be client-facing on calls regularly and communication quality is non-negotiable
- Prior experience in a CSM, account management, or client-facing support role
- Comfortable leading calls independently, including difficult conversations around escalations or commercial topics
- Strong interpersonal skills — warm, professional, and able to build genuine rapport with clients
- Organized and detail-oriented, with the ability to manage multiple accounts without things slipping through the cracks
- Experience with CRM tools
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