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BM Digital logo
BM Digital

We blitzscale eCommerce growth.

Customer Success Manager

ManagerManagerContractRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

Worldwide

Posted

14 days ago

Salary

$900 - $2.5K / month

Seniority

Senior

English

Job Description

Customer Success Manager

BM Digital

• Own the client relationship post-sale, serving as the primary point of contact for your assigned accounts • Hop on calls to manage client escalations, address concerns, and drive resolution quickly and professionally • Identify upsell and expansion opportunities within existing accounts and lead those conversations with clients • Monitor client health, engagement, and satisfaction — proactively flagging at-risk accounts and taking action before issues escalate • Coordinate internally with relevant teams to ensure client needs are being met and deliverables are on track • Maintain accurate records of client interactions, account status, and next steps in the CRM • Support clients through onboarding and ensure a smooth, confident start to the engagement

Job Requirements

  • Must be available to work EST hours
  • Excellent spoken and written English — you'll be client-facing on calls regularly and communication quality is non-negotiable
  • Prior experience in a CSM, account management, or client-facing support role
  • Comfortable leading calls independently, including difficult conversations around escalations or commercial topics
  • Strong interpersonal skills — warm, professional, and able to build genuine rapport with clients
  • Organized and detail-oriented, with the ability to manage multiple accounts without things slipping through the cracks
  • Experience with CRM tools

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