Aerwave

• Oversee the initiation, planning, and supervision of low voltage and network installation projects for multifamily properties. • Manage the construction phase of projects, ensuring the successful deployment of structured cabling, network hardware, and WiFi systems. • Review Contract to provide the Project Manager with project scope, timelines, and Tasks. • Conduct and coordinate site surveys with Contractors to assess existing infrastructure and identify project requirements. • Coordinate with stakeholders to develop detailed installation plans, including material and resource needs. • Conduct Pre-construction kickoff meetings. • Oversee all construction and installation activities remotely and at project sites. • Ensure installations comply with industry standards and local building codes. • Enforce adherence to safety protocols and regulations at all project sites.

• Oversee the initiation, planning, and supervision of low voltage and network installation projects for multifamily properties. • Manage the construction phase of projects, ensuring successful deployment of structured cabling, network hardware, and WiFi systems. • Review Contract to provide the Project Manager with project scope, timelines, and tasks for low voltage and network installations. • Conduct site surveys with Contractors to assess existing infrastructure and identify project requirements. • Coordinate with stakeholders to develop detailed installation plans, including material and resource needs. • Ensure compliance with industry standards (e.g., TIA/EIA, BICSI) and local building codes. • Conduct regular site inspections to verify the quality and integrity of installations. • Enforce adherence to safety protocols and regulations at project sites.

• Review and fully understand contract and pre-sale deliverables: Sales Budget, Scope of Work, Design, Circuit Provider plan, and revenue/conversion model - to ensure proper delivery of system and services • Plan, manage, and execute projects related to low voltage cabling and network hardware installations. • Develop comprehensive project plans, including timelines, budgets, and resource allocation. • Monitor and report on project progress and ensure alignment with client requirements and company standards. • Supervise and coordinate teams within Aerwave, including CSM, Engineering, Design, Sales, and Leadership, as well as subcontractors, and vendors to achieve project goals • Assign tasks, set expectations, and monitor/report performance. • Foster collaboration and ensure clear communication between all stakeholders. • Mentors & provides guidance to new hires and the rest of the PM team. • Oversee the installation, testing, and commissioning of low voltage systems (structured cabling, fiber optics, etc.) and network hardware (routers, switches, access points). • Troubleshoot and resolve issues during the project lifecycle utilizing company resources and management as necessary • Serve as the primary point of contact for ownership clients, ensuring clear communication and alignment of project goals. • Provide regular project updates, including progress reports, milestones, and risk assessments. • Address client concerns promptly and professionally. • Track project budgets and ensure cost control measures are in place. • Manage procurement of equipment, materials, and resources required for installations. • Review and approve project-related expenses, invoices, and change orders. • Monitor Accounts Receivables and assist with collections as necessary. • Ensure site inspections occur by Construction Manager to verify work quality and adherence to Aerwave standards • Ensure proper documentation of installations, configurations, and as-built drawings. • Identify potential project risks and implement mitigation strategies. • Resolve conflicts or delays that arise during project execution. • Escalate issues as needed to ensure timely resolution. • Create and Update Project Plan and Schedule accounting for all relevant in-scope items, tasks, responsibilities and due dates • Ensure project phase completions occur with all deliverables submitted prior to closing the phase • Ensure completion of all tasks and activities are QC'ed by the appropriate subject matter expert (SME) • Ensure proper punch-list completion along with all closeout materials submitted • Schedule and execute Closeout Meetings and guide all stakeholder through Lessons Learned process

• Serves as the first point of contact for customers seeking technical assistance via phone, email, and computer chat. • Answer inbound customer inquiries in a professional and timely manner. • Troubleshoot internet connection issues and provide solutions or escalate issues to the technical support team. • Performs remote troubleshooting through diagnostic techniques and pertinent questions. • Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining LAN performance. • Direct unresolved issues to the next level of support personnel. • Provide accurate information on products or services and maintain communication with management regarding development within areas of assigned responsibilities. • Assist the NOC teams with onsite in unit scheduling. • Maintain a positive, empathetic, and professional attitude towards all internal and external customers.

• Review and fully understand contract and pre-sale deliverables: Sales Budget, Scope of Work, Design, Circuit Provider plan, and revenue/conversion model - to ensure proper delivery of system and services. • Plan, manage, and execute projects related to low voltage cabling and network hardware installations. • Develop comprehensive project plans, including timelines, budgets, and resource allocation. • Monitor and report on project progress and ensure alignment with client requirements and company standards. • Supervise and coordinate teams within Aerwave, including CSM, Engineering, Design, Sales, and Leadership, as well as subcontractors, and vendors to achieve project goals. • Assign tasks, set expectations, and monitor/report performance. • Foster collaboration and ensure clear communication between all stakeholders. • Mentors & provides guidance to new hires and the rest of the PM team. • Oversee the installation, testing, and commissioning of low voltage systems (structured cabling, fiber optics, etc.) and network hardware (routers, switches, access points). • Troubleshoot and resolve issues during the project lifecycle utilizing company resources and management as necessary. • Serve as the primary point of contact for ownership clients, ensuring clear communication and alignment of project goals. • Provide regular project updates, including progress reports, milestones, and risk assessments. • Address client concerns promptly and professionally. • Track project budgets and ensure cost control measures are in place. • Manage procurement of equipment, materials, and resources required for installations. • Review and approve project-related expenses, invoices, and change orders. • Ensure site inspections occur by Construction Manager to verify work quality and adherence to Aerwave standards. • Ensure proper documentation of installations, configurations, and as-built drawings. • Identify potential project risks and implement mitigation strategies. • Resolve conflicts or delays that arise during project execution. • Escalate issues as needed to ensure timely resolution. • Create and Update Project Plan and Schedule accounting for all relevant in-scope items, tasks, responsibilities and due dates. • Ensure project phase completions occur with all deliverables submitted prior to closing the phase. • Ensure completion of all tasks and activities are QC'ed by the appropriate subject matter expert (SME). • Ensure proper punch-list completion along with all closeout materials submitted. • Schedule and execute Closeout Meetings and guide all stakeholders through the Lessons Learned process.

• Drive new business development and sales of internet services to multi-family property owners, managers, and developers. • Own the sales account function for Aerwave’s strategic clients and prospects. • Identify, qualify, and procure new business among owners and operators with portfolios that qualify as strategic accounts. • Develop a thoughtful strategy for the account; engage with key stakeholders; understand the client’s internal strategy and tailor management of the account to meet the client’s strategic and financial objectives; provide meaningful and substantive insights to relevant internal and external stakeholder and position yourself as a trusted advisor, not just a vendor. • Understand the competitive landscape and conduct market and competitive intelligence. • Travel (25-35% time) to prospect new business and maintain existing relationships in addition to managing business remotely via telephone and video conferencing. • Understand the client’s needs for the specific opportunity by asking probing questions during the sales discovery call and owning the opportunity through the life of the pursuit (which typically continues for many months). • Shepherd each opportunity through the entire sales process, from discovery through design, design iterations, proposal creation, and contract negotiations – own the opportunity. • Maintain quality data entry within the company’s CRM system to effectively track opportunity stage, pipeline, account activity, and unit book targets. • Lead sales engineering calls, relying on the subject matter expert of the sales engineer to answer technical questions during the pursuit; coordinate and quarterback efforts among the pre-sales design and engineering teams to timely answer the client/prospect’s questions about the Aerwave product. • Understand all components, the various nuances, of the network design and Aerwave’s scope of work for the specific opportunity; use good judgement and discernment in communicating with the prospect and to internal Aerwave teams to effectively move the opportunity forward. • Prepare, review and understand all proposal deliverables prepared by internal sales team, including deliverables you are responsible to prepare, and communicate key take-a-ways to prospects on a proposal review call and in email communications delivering the proposal. • Partner & collaborate with colleagues in all departments necessary to win. • Assume ownership of your sales goals. • Attend trade shows, proactively network, and showcase Aerwave solutions and products to prospective clients & buyers. • Engage with partners and customers to ensure Aerwave is regarded as the leading Managing WiFi Provider in the real estate industry. • Maintain account and opportunity-specific data and KPI metrics using Salesforce CRM to report monthly (and eventually weekly) performance metrics, forecast, and bookings. • Meet and exceed sales objectives and quotas.