This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a dynamic and customer-focused Product Manager to drive the vision, discovery, and delivery of high-impact SaaS products. In this role, you will deeply understand our customers, market, and business to consistently deliver meaningful value. You will partner closely with UX and Engineering in a highly collaborative, Agile environment, owning the product lifecycle from early discovery through delivery, outcomes, and go-to-market execution. This role is ideal for a product leader who thrives in fast-paced environments, values autonomy, and brings strong problem-solving, facilitation, and communication skills to cross-functional teams. - Develop deep knowledge of customers, market dynamics, and product usage to inform product strategy and decision-making. - Own and be accountable for the full product lifecycle, including new product evaluation, discovery, delivery, measurement of outcomes, and go-to-market programs. - Apply both creative and analytical approaches to product challenges, incorporating user insights, data, and cross-functional input to shape solutions. - Define, manage, and execute against a prioritized product roadmap aligned with company goals and business outcomes. - Partner closely with Product Design and Engineering to define product vision, epics, and critical capabilities, ensuring alignment in an Agile development environment. - Ensure user stories and requirements clearly align to strategic product objectives and deliver measurable customer value. - Collaborate with Product Marketing to develop differentiated value propositions, positioning, and messaging, and to support go-to-market planning and execution. - Build and maintain strong working relationships with design, engineering, product marketing, sales, customer success, strategic partners, and customers. - Continuously evaluate product performance using qualitative and quantitative metrics to inform iteration and future investment. Qualifications - 2+ years of experience successfully delivering SaaS products in a Product Management role. - Proven experience working in Agile development environments with continuous delivery or deployment practices. - Demonstrated competency in modern product discovery techniques, including user research, experimentation, and iterative validation. - Strong passion for product design and user-centered design thinking. - Solid financial acumen, with the ability to interpret key financial indicators and apply insights to product and business decisions. - Ability to approach complex problems with a global and systems-level perspective. - Excellent communication, facilitation, and collaboration skills across technical and non-technical stakeholders. - Bachelor’s degree in Computer Science, Computer Engineering, Business, or a related field, or equivalent experience. - Willingness to travel up to 25% as required.

• Own the product roadmap from pre-launch through scale, balancing zero-to-one innovation with one-to-100 optimization. • Define and prioritize features that drive member engagement, retention, and clinical outcomes across 4-12 month care journeys. • Establish clear product metrics, success criteria, and feedback loops to rapidly iterate and improve the member experience. • Partner with clinical, regulatory, and compliance teams to ensure product decisions meet healthcare standards while maintaining innovation velocity. • Design AI-first product experiences that leverage agentic capabilities, conversational interfaces, and personalized recommendations to deliver exceptional consumer value. • Develop and implement evaluation frameworks (evals) to measure AI model performance, accuracy, safety, and member satisfaction. • Maintain deep understanding of available AI models (LLMs, fine-tuning approaches) and make strategic decisions about which models to use for which use cases. • Collaborate with clinical, ML engineering and applied AI teams to ensure safety and quality and optimize model performance, latency, cost, and reliability in production. • Leverage AI tools throughout the product development lifecycle to accelerate research, prototyping, testing, and go-to-market preparation. • Stay current on AI capabilities and emerging techniques, continuously evaluating how new developments can enhance the member experience. • Build and execute strategies to drive member activation, and long-term retention in both B2C and B2B2C contexts. • Design onboarding experiences, engagement loops, and re-engagement strategies optimized for sustained behavior change. • Analyze member behavior, drop-off points, and engagement patterns to identify opportunities for product improvement. • Partner with growth, marketing, and commercial teams to align product experience with go-to-market strategy. • Develop hypotheses and run experiments to continuously improve conversion, engagement, and retention metrics. • Serve as the product voice in executive discussions, client presentations, and sales cycles. • Translate complex AI product concepts into compelling narratives for non-technical stakeholders, including clinical teams, executives, and clients. • Collaborate with engineering, design, data science, clinical operations, and commercial teams to align on priorities and drive execution. • Build strong relationships with key stakeholders across the organization to ensure the product has the support and resources needed to succeed.

• Partner with Product Owners to manage and groom the engineering backlog for one or more R&D teams. • Translate customer, stakeholder, and business needs into detailed user stories with clear acceptance criteria. • Collaborate with engineering, UX, QA, and cross-functional teams to ensure a shared understanding of requirements and priorities. • Participate in Agile ceremonies including program increment planning, sprint planning, backlog refinement, standups, and retrospectives. • Assist in reviewing and accepting delivered stories to ensure they meet quality and functional expectations. • Monitor and analyze usage data, customer feedback, and support trends to inform future backlog items. • Contribute to internal documentation such as product requirements, release notes, and training materials. • Support Product Owners in roadmap planning and release coordination.

• Defines and drives delivery of solutions that enables product outcomes that delights our stakeholders and customers. • Develops solutions and deliver scalable products to the end user. • Creates and manages product strategies, roadmaps, and product specifications for all payments specific product suites. • Ensures product features and processes align with applicable financial compliance and risk management standards. • Creates and validates user story feature acceptance criteria as well as ensure appropriate testing frameworks for product features. • Collaborates with business leads, partner operations, customer success, architecture and engineering and product inputs to assess cross-partner value, scope of effort, usability, and priority of product features. • Supports or leads product discovery on new product offerings, working with the Product Manager team, strategy team, business partners, and others to identify potential new lending products and validate the opportunity. • Collaborates with product marketing, sales, partners, support etc. to develop product collateral such as product descriptions, presentations and training for a strong go-to market and customer support plan. • Develops and/or implement database recovery plans and procedures. • Other duties as assigned